Incidents Reported.

Incidents

8th January 2020

[RESOLVED]Amsterdam DC :: Partial Service Interruption

Our Amsterdam facility is currently experiencing a service interruption. Some users hosted in this location will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 9:19 AM EST: Our System Operations team has resolved this matter and the connectivity in our Amsterdam data center is now stable.

 

7th January 2020

[RESOLVED]Michigan DC :: Scheduled Maintenance

Start Date: Sunday, January 12, 2020

End Date: Sunday, January 12, 2020

Time: 12:00 AM - 05:00 AM EST (5:00 AM - 10:00 AM UTC)

Services Affected:

Michigan Datacenter

Description: Our System Operations team will be performing routine scheduled maintenance in our Michigan DC. Users may experience multiple momentary network interruptions while the routine scheduled maintenance is performed.

Singapore DC :: Partial Service Interruption

Our Singapore facility is currently experiencing a service interruption. Some users hosted in this location will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 10:01 AM EST (Jan 07, 11:00PM SST): Our System Operations team has resolved this matter and connectivity has been fully restored.

UPDATE 10:49 AM EST (Jan 07, 11:49PM SST): Our System Operations team is investigating intermittent connectivity issues for some users. We will continue to provide updates as they are made available.

UPDATE 11:42 AM EST (Jan 08, 12:42AM SST): Our System Operations continues to work on stabilizing connectivity in our Singapore data center. We will continue to provide updates as they are made available.

UPDATE 12:47 PM EST (Jan 08, 1:47AM SST): Our Engineering team is working on correcting a networking issue that is affecting some clients in our Singapore data center.  We will continue to provide updates as they are made available.

UPDATE 1:47 PM EST (Jan 08, 2:47AM SST): Our Engineering team is working on correcting a networking issue that is affecting some clients in our Singapore data center. This issue only affects a select few bandwidth providers. We will continue to provide updates as they are made available.

UPDATE 2:49 PM EST (Jan 08, 3:49AM SST): Our Engineering team is still working on correcting a networking issue that is affecting some clients in our Singapore data center. This issue only affects a select few bandwidth providers. We will continue to provide updates as they are made available.

UPDATE 5:50 PM EST (Jan 08, 6:50AM SST): Our Network Engineers are still working on this issue that is affecting some clients in our Singapore data center. We will post updates as more information becomes available in this regard. We appreciate the continued patience and cooperation of the affected clients.

UPDATE 8:25PM EST  (Jan 08, 9:25AM SST): Our Engineers continue to work on the issue. We will post updates as more information becomes available.

UPDATE 8:40PM EST (Jan 09, 9:40AM SST): Our Engineers have rectified the issue. Please reach out to our support team should you continue to encounter any issues.

6th January 2020

az1-vm6 :: Service Interruption

az1-vm6  is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:15PM EST:  Issues on az1-vm6 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assist.

ssdman93 :: Service Interruption

ssdman93 is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:15PM EST: Issues on ssdman93 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assist.

az1-vm8 :: Service Interruption

az1-vm8 is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:55PM EST:  Issues on az1-vm8 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]mi3-wts10 :: Service Interruption

mi3-wts10  is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:57 AM EST: Our System Operations team has resolved this matter and all services are back online at this time.

[RESOLVED]sg1-wts1 :: MySQL Service Interruption

MySQL on sg1-wts1.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:59 AM EST: Our System Operations team has resolved this matter and all services are back online at this time.

[RESOLVED]mi3-sr18 :: Service Interruption

mi3-sr18.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

Update 7:30AM: Our System Operations team has determined the issue and corrected it. Services are once again available for mi3-sr18.superpc.com.

5th January 2020

sg1-ss1 :: Service Interruption

sg1-ss11  is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:40PM EST: Issues on sg1-ss11 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

4th January 2020

No Active Incidents Reported

3rd January 2020

ssdman94 :: Service Interruption

ssdman94 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:55PM EST:  Issues on ssdman94 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

2nd January 2020

src1 :: Service Interruption

src1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:15PM EST:  Issues on src1 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

az1-ss21 :: Service Interruption

az1-ss21 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:25PM EST:  Issues on az1-ss21 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

mi3-sr13 :: Service Interruption

mi3-sr13 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:25PM EST:  Issues on mi3-sr13 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]mi3-wts6 :: Scheduled Maintenance

Start Date: Monday, January 6, 2020

End Date: Monday, January 6, 2020

Time: 04:00 AM - 06:00 AM EST (9:00 AM - 11:00 AM UTC)

Services Affected:

mi3-wts6.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 8:00AM: The maintenance has been completed at this time.

[RESOLVED]ssdman64 :: Scheduled Maintenance

Start Date: Sunday, January 12, 2020

End Date: Sunday, January 12, 2020

Time: 01:00 AM - 03:00 AM EST (6:00 AM - 8:00 AM UTC)

Services Affected:

ssdman64.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 1:25AM: Maintenance has been completed at this time.

[RESOLVED]src8 :: Scheduled Maintenance

Start Date: Sunday, January 12, 2020

End Date: Sunday, January 12, 2020

Time: 01:00 AM - 03:00 AM EST (6:00 AM - 8:00 AM UTC)

Services Affected:

src8.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 1:35AM: Maintenance has been completed at this time.

[RESOLVED] a2ss15 :: Service Interruption

a2ss15.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 02:00 AM EST: Our System Operations team is still working on this matter. We will continue to provide updates as they're made available.

UPDATE 03:10 AM EST: The issue on a2ss15 has been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

1st January 2020

No Active Incidents Reported