No Active Incidents Reported

Incidents

14th November 2019

[RESOLVED]A2Hosting.com :: Service Interruption

A2Hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:46 PM EST: Our System Operations team has resolved this matter and A2Hosting.com is now accessible again.

[RESOLVED]nlssdman23 :: Service Interruption

nlssdman23 is currently experiencing a service interruption. Users hosted on this VPS node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:25 AM EST: Our System Operations team has resolved this matter and all VPS servers hosted on this node are back online.

[RESOLVED]my.a2hosting.com :: Service Interruption

There is a problem with logging into the Client Portal (my.a2hosting.com), the login page is not letting you in at this moment. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:25 AM EST: Our System Operations team has resolved this matter and customers can now login to the customer portal without issues.

13th November 2019

Singapore :: Network Performance

Some servers in our Singapore Data Center are currently experiencing issues. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 02:08 PM EST: Our System Operations team has resolved this matter and all services are back online. We'll continue to monitor this situation to make sure the issue is resolved completely.

Barracuda Spam Filtering :: Service Interruption

Our Barracuda spam filtering service is currently experiencing a service interruption. Users with Barracuda spam filtering enabled will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:33 PM EST: Our System Operations team continues to work on restoring service as quickly as possible. We will provide updates as they are made available.

UPDATE 3:35 PM EST: Our System Operations team continues to work on restoring service as quickly as possible. We will provide updates as they are made available.

UPDATE 3:40 PM EST: Our System Operations team has resolved this matter and the Barracuda service is working as expected at this time. If you experience further issues please open a support ticket through our customer portal.

UPDATE 4:00 PM EST: Our Barracuda spam filtering service is currently experiencing a service interruption. Users with Barracuda spam filtering enabled will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:00 PM EST: Service has been largely restored. Our System Operations team is still working to ensure full services are restored and maintained. We will post updates as and when more information becomes available in this regard.

UPDATE10:39 PM EST: Our System Operations team has resolved this issue, and the Barracuda service is back online.

[RESOLVED]mi3-ss6 :: Service Interruption

mi3-ss6.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:15 AM EST: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED]sgss1 :: Service Interruption

sgss1.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 6:00AM :: sgss1.a2hosting.com is back online and all services are available. We'll continue to monitor the service for any issues.

[RESOLVED]src8 :: Service Interruption

src8.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 2:45AM :: sgss1.a2hosting.com is back online and all services are available. We'll continue to monitor the service for any issues.

12th November 2019

mi3-ss41 :: Service Interruption

mi3-ss41 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:35PM EST: Issues on mi3-ss41 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Phone Service Interruption

Our Phone system is currently experiencing a service interruption. Our Engineering team is looking into this. We sincerely apologize for the inconvenience faced. We will post updates as more information becomes available.

UPDATE 5:05PM EST: Issues with Phone service have been resolved. Please do not hesitate to contact our phone support again for assistance.

[RESOLVED]mi3-ss30 :: Service Interruption

mi3-ss30.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:45 PM EST: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED]sg1-ss4 :: Service Interruption

sg1-ss4.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:59 PM EST: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED]mi3-sr7 :: Service Interruption

mi3-sr7.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:23 PM EST: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED]nl1-sr3 :: Service Interruption

nl1-sr3.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:18 AM EST: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED]Michigan DC :: Partial Service Interruption

Our Michigan facility is currently experiencing a service interruption. Some users hosted in this location will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 11:07 AM EST: Our System Operations team has resolved this matter and all servers are back online at this time. We will continue to monitor the situation closely.

[RESOLVED]mi3-wss11 :: MSSQL Interruption

mi3-wss11.a2hosting.com is currently experiencing an MSSQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:57 AM EST: Our System Operations team has resolved this matter and the MSSQL service is back online.

 

[RESOLVED]mi3-sr17 :: Service Interruption

mi3-sr17.supercp.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:21 AM EST: Our System Operations team has resolved this matter and all services are back online at this time.

mi3-ls13 :: MySQL Interruption

mi3-ls13.a2hosting.com is currently experiencing a MySQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:12 AM EST: Our System Operations team is still working on restoring the MySQL service. We will continue to provide updates as they're made available.

UPDATE 10:42 AM EST: Our System Operations team is still working on restoring the MySQL service. We will provide updates as they're made available.

UPDATE 11:27 AM EST: Our System Operations team has resolved this matter and the MySQL service is back online. We will continue to monitor the situation closely.

11th November 2019

az1-vm7 :: Service Interruption

az1-vm7 is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:50PM EST:  Issues on az1-vm7 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED] sg1-ss7 :: Service Interruption

sg1-ss7.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

[RESOLVED] UPDATED at 5:19 PM: Our System Operations team has resolved this matter.

[RESOLVED] mi3-wss11 :: MSSQL Interruption

mi3-wss11.a2hosting.com is currently experiencing a MSSQL interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE As of 15:08 PM EST :: Our system admin teams looked in to this and it has been resolved.  Please let us know if you see any issues still.

[RESOLVED]nlssdman24 :: Service Interruption

nlssdman24 is currently experiencing a service interruption. Users hosted on this VPS node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:19 PM EST: Our System Operations team has resolved this matter and all VPS servers hosted on this node are back online.

[RESOLVED]ssdman72 :: Service Interruption

ssdman72 is currently experiencing a service interruption. Users hosted on this VPS node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:58 AM EST: Our System Operations team has resolved this matter and all VPS servers hosted on this node are back online.

 

10th November 2019

[RESOLVED] MI3-WSS2 :: Service Interruption

MI3-WSS2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

[RESOLVED] UPDATE As of 8:27 PM EST :: Our system admin team was able to get all services back online and stable. They will be further investigating into what caused the issue.

[RESOLVED] AZ1-SS8 :: Service Interruption

az1-ss8 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE As of 11:00 AM :: Our system admin team have looked in to this issue and we have resolved it.  We're still monitoring it.  If you have any issues currently please do not hesitate in getting in touch.

9th November 2019

[Resolved] a2hosting.com site

a2hosting.com sie is currently experiencing a service interruption. This does NOT affect users' accounts, websites nor access to the customer portal. We will provide updates as more details are made available.

[RESOLVED] Update at 10:56 pm.  A2hosting.com site is fully functional.

[RESOLVED] MI3-SR7 :: Service Interruption

mi3-sr7 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:17 AM EST:  Issues on mi3-sr7 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

8th November 2019

az1-ss28 :: Service Interruption

az1-ss28 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:50PM EST: Our System Operations team is still working on this. We will provide further updates as more information becomes available in this regard. We appreciate your patience and understanding in the meanwhile.

UPDATE 7:00PM EST:  Issues on az1-ss28 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

7th November 2019

[RESOLVED] a2s87 :: Service Interruption

a2s87 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:46PM EST: Our System Operations Team is still looking into this. We will provide updates as more information is available in this regard. We sincerely appreciate your patience and understanding in this matter.

UPDATE 10:50PM EST: Our Team is still working on the server. We will provide updates as more information becomes available.

08-Nov-2019

UPDATE 12:23AM EST: Our Operations Team Staff are still working on this. We will keep posting updates as the issues progresses. We sincerely apologize for the inconvenience faced and appreciate your continued patience and understanding in this matter.

UPDATE 12:57AM EST: Our Team is working on the server rebuild right now, it might take up to 4 hours but we are doing our best to speed up this process a bit. We appreciate your patience and understanding in this matter.

UPDATE 01:13M EST: The new estimated time for the server to be up and running is ~2.5 hours.  We will provide updates as more information becomes available.

UPDATE 03:05M EST: The rebuild process is still running. We will keep you updated with the latest news. 

UPDATE 04:35M EST:  The file system check is running on the server right now. 

UPDATE 05:01M EST: The server is back online, all services are up and running.