Past Incidents

Date: Saturday, September 28

Time: 8:00 PM – 9:00 PM ET

Services Affected:

nl1-ss105

nl1-ss22

nl1-tr1

nl1-tr102

nl1-vz7-vm100

nl1-vz7-vm105

Description: Our System Operations team will perform scheduled maintenance on the above servers. Users may experience brief service interruptions during this time. We will update this maintenance in this thread as it becomes available.

UPDATE 8:00 PM ET: Our System Operations team started this maintenance.

UPDATE 8:59 PM ET: The maintenance has been completed.

We're currently experiencing degraded network performance in our Michigan data center, affecting some clients. Our Network Engineers are actively investigating the root cause of this interruption. Rest assured, we're working diligently to resolve the issue. We'll keep you updated with any new information as it becomes available. Thank you for your patience and cooperation.

UPDATE 02:28 PM ET: The issue has been resolved, and services should be operating normally. However, we will continue to closely monitor the network to ensure stability. We appreciate your patience and understanding throughout this process. If you experience any lingering problems, please do not hesitate to contact our customer support. We are here to assist you.

Start time (EDT): September 26th, 2024 @ 03:00

End time (EDT): September 26th, 2024 @ 04:00

Services Affected: az1-vz7-vm103 

Description: Our System Operations team will be performing scheduled maintenance on this server. Users will experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 03:00 ET: Our System Operations team started this maintenance.  

UPDATE 03:15  ET: The maintenance has been completed.