The system is experiencing issues

Past Incidents

8th April 2024

[RESOLVED] az1-ts109 :: Service Interruption

az1-ts109 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 7:12 PM EDT: The issue has been resolved, and services are now back to normal operation. We appreciate your patience and understanding during this time. If you encounter any further problems, please don't hesitate to reach out to our customer support team. We're here to help.

[RESOLVED] mi3-tr100 :: Service Interruption

mi3-tr100 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 12:10 PM EST: The issue has been resolved, and services are now back to normal operation. We appreciate your patience and understanding during this time. If you encounter any further problems, please don't hesitate to reach out to our customer support team. We're here to help.

7th April 2024

No incidents reported

6th April 2024

[RESOLVED] nl1-ts106 :: Service Interruption

nl1-ts106 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:30 PM EDT: Our System Operations team continues to work toward resolving the interruption. We will provide updates as they're made available.

UPDATE 2:30 AM EDT, April 7th: Our System Operations team is still working to bring all services online. We appreciate your patience and understanding. We will provide further updates.

UPDATE 4:45 AM EDT, April 7th: Our Engineers are still working to resolve all issues affecting nl1-ts106.a2hosting.com. Further updates will be provided as soon as they are available.

UPDATE 6:30 AM EDT, April 7th: Our team is making steady progress in the restoration process. We will keep you posted.

UPDATE 10:00 AM EDT: Our System Operations team is actively engaged in the restoration process. We will keeping you informed with timely updates as progress unfolds.

UPDATE 2:00 PM EDT, April 7th: Our System Operations team is currently involved in the restoration process, and we are committed to providing you with timely updates as progress continues.

UPDATE 7:15 PM EDT, April 7th: Our System Operations team continues to work toward resolving the interruption and process restores. We will provide further updates as they're made available.

UPDATE 11:45 PM EDT, April 7th: Our System Operations team are still working on resolving the interruption. We will post more updates as they become available.

UPDATE 04:00 AM EDT, April 8th: Our System Operations team continues to work on the problem. We will keep you informed in this thread. 

UPDATE 12:00 PM EDT, April 8th: Our System Operations team is actively addressing the issue at hand. Rest assured, we will provide you with updates as soon as they become available within this thread.

UPDATE 2:40 PM EDT, April 8th: Our System Operations team is actively working on the restoration process. New updates will be provided soon. 

UPDATE 5:50 AM EDT, April 9th: The majority of the databases have been successfully restored. If you encounter any lingering issues with the service, please don't hesitate to reach out to our live support for immediate assistance.

UPDATE 8:20 PM EDT, April 10th: Our system engineers have successfully restored all accounts onto the new server, and all services should now be operational. However, if there are any lingering issues, please reach out to us anytime, and we're here to help. We appreciate your patience and understanding during this process.

[COMPLETED] nl1-ss17 :: Scheduled Maintenance

Start Date: Saturday, April 6, 2024

End Date: Saturday, April 6, 2024

Time: 09:00 PM EDT

Services Affected: nl1-ss17.a2hosting.com

Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 9:06 PM EDT: The maintenance has been completed.

5th April 2024

No incidents reported

4th April 2024

[COMPLETED] Arizona DataCenter :: Scheduled Network Maintenance

Beginning: April 04 ( Thursday ), 2024 at 04:00 AM EDT 

Ending: April 04 ( Thursday ), 2024 at 07:00 AM EDT 

Description: Our System Operations team will be performing scheduled maintenance on the Arizona Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 4:00 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 7:00 AM EDT: The maintenance has been completed.

3rd April 2024

[RESOLVED] src4 :: Service Interruption

src4 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 7:30 PM EDT: Our Network Engineers have identified an issue and are currently working to correct it. Further updates will be provided as they become available.

UPDATE 8:21 PM EDT: The issue has been resolved, and services are now back to normal operation. We appreciate your patience and understanding during this time. If you encounter any further problems, please don't hesitate to reach out to our customer support team. We're here to help.

[RESOLVED] Singapore DataCenter :: Scheduled Network Maintenance

Beginning: April 04 ( Thursday ), 2024 at 12:00 PM EDT (April 5, 12 AM SGT)

Ending: April 04 ( Thursday ), 2024 at 15:00 PM EDT (April 5, 3 AM SGT) 

Description: Our System Operations team will be performing scheduled maintenance on the Singapore Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:15PM EDT: This maintenance has been completed.

2nd April 2024

[COMPLETED] NL DataCenter :: Scheduled Network Maintenance

Start Time:  April 02 (Tuesday), 2024 at 6:00 PM EDT

Description: Our System Operations team will be performing scheduled maintenance on the Netherlands Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 6:00 PM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 9:00 PM EDT: The maintenance has been completed.