Past Incidents

Date: March 7th, 2024 (Thursday)

Start Time (EST): 12:00 AM

End Time (EST): 6:00 AM

Description: Our System Operations team will be performing scheduled maintenance on the Michigan Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00 AM: The maintenance has started.

UPDATE 03:53 AM EST: The maintenance is completed.

Date: March 6th, 2024 (Wednesday)

Start Time (EST): 12:00 AM

End Time (EST): 6:00 AM

Description: Our System Operations team will be performing scheduled maintenance on the Michigan Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00 AM: The maintenance has started.

UPDATE 06:00 AM EST: The maintenance is completed.

mi3-ts103 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 7:15PM EST: Issues on mi3-ts103 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

mi3-sr11.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 1:45 PM EST: Our System Operations team was able to resolve the issue. Services are available at this time.

mi3-ls18 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this issue. We will provide updates as more details are made available.

UPDATE 04:22 AM EST: Our System Operations team resolved this matter and all services are back online at this time.

Beginning: February 29 (Thursday), 2024 at 04:00 AM EST 

Ending: February 29 (Thursday), 2024 at 07:00 AM EST 

Description: Our System Operations team will be performing scheduled maintenance on the Arizona Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 04:00 AM ET: The maintenance has started.

UPDATE 04:40 AM EST: The maintenance is completed.