Past Incidents

Start Date: Sunday, July 30, 2023, EST 

End Date: Sunday, July 30, 2023, EDT

Time: 2:00 AM EDT 

Services Affected:

mi3-tr1.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

Update 02:15 AM EDT: The maintenance started.

Update 02:30 AM EDT: The maintenance is completed.

Start time: Saturday, July 29th 12:00 PM EDT (Sunday, July 30th 12:00 AM SGT)

Services affected:

sg1-vz7-vm1

Description: Our System Operations team will be performing scheduled maintenance on the server node including a reboot. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 12:00 AM EDT: Our System Operations team has started the maintenance. 

UPDATE 12:16 AM EDT: This scheduled maintenance is completed.

Node mi3-vzm-vu22 is currently experiencing a service interruption. VPS hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

Update: 03:15 PM EST. This issue has been resolved by our operations team and activity on the server should be back to normal. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

Start Date: Thursday, July 27, 2023 EDT

End Date: Thursday, July 27, 2023 EDT

Time: 12:00 AM - 6:00 AM EDT

Description: Our System Operations team will be performing scheduled maintenance in the Michigan Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE: 01:00 AM EDT: Users may experience service interruptions. Our Engineers are working on the problem right now. We appreciate your understanding and patience. We are going to keep this post updated as more news is available.

UPDATE: 02:15 AM EDT: Some users hosted on Michigan Shared/Reseller/Turbo servers may experience accessibility issues. Our Engineering team is actively working on addressing this problem. Further updates will be provided.

UPDATE: 02:50 AM EDT: Our Engineers have corrected the Michigan DC connectivity issue. The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.