The system is experiencing issues

Past Incidents

29th July 2023

[COMPLETED] sg1-vz7-vm1 :: Scheduled Maintenance

Start time: Saturday, July 29th 12:00 PM EDT (Sunday, July 30th 12:00 AM SGT)

Services affected:

sg1-vz7-vm1

Description: Our System Operations team will be performing scheduled maintenance on the server node including a reboot. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 12:00 AM EDT: Our System Operations team has started the maintenance. 

UPDATE 12:16 AM EDT: This scheduled maintenance is completed.

28th July 2023

[RESOLVED] mi3-vzm-vu22 :: Service Interruption

Node mi3-vzm-vu22 is currently experiencing a service interruption. VPS hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

 

Update: 03:15 PM EST. This issue has been resolved by our operations team and activity on the server should be back to normal. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

27th July 2023

[Completed] Michigan Network Maintenance

Start Date: Thursday, July 27, 2023 EDT

End Date: Thursday, July 27, 2023 EDT

Time: 12:00 AM - 6:00 AM EDT

Description: Our System Operations team will be performing scheduled maintenance in the Michigan Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE: 01:00 AM EDT: Users may experience service interruptions. Our Engineers are working on the problem right now. We appreciate your understanding and patience. We are going to keep this post updated as more news is available.

UPDATE: 02:15 AM EDT: Some users hosted on Michigan Shared/Reseller/Turbo servers may experience accessibility issues. Our Engineering team is actively working on addressing this problem. Further updates will be provided.

UPDATE: 02:50 AM EDT: Our Engineers have corrected the Michigan DC connectivity issue. The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

[RESOLVED] mi1-lr13 :: Service Interruption

Our monitoring system alerted us to a service interruption involving mi3-lr13. Our System Engineers have been notified of the interruption and have been working diligently to restore service. We are working on resolving this situation. More updates will be provided as soon as we get them. 

UPDATE 12:26 AM EDT: Our Systems Operations team has corrected the issue and all services should be back online.

26th July 2023

No incidents reported

25th July 2023

No incidents reported

24th July 2023

No incidents reported

23rd July 2023

[RESOLVED] Customer Portal: Auto-Login cPanel error

There is a problem with the Auto-Login to the cPanel from the Customer Portal. Customers may get errors while logging in from their account on a2hosting.com.

Please, use the direct link to your cPanel as described in our manual in the meantime:

https://www.a2hosting.com/kb/cpanel/getting-started-with-cpanel/accessing-cpanel?#Method-2.3A-Access-cPanel-Directly

Our Operations team is working on this problem. We appreciate your patience and understanding!

Update: 05:15 AM EDT: Our Engineering team has corrected the issue. The Auto-login cPanel function is back to normal. If you are experiencing any problems, please, reach out to our Live Support.