Past Incidents

az1-ts9 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

Update: 1:33PM EST. At the moment, this issue is still under investigation and patience is appreciated as we will be providing more updates as our team works to resolve this matter.

Update: 1:53 PM EST. This issue has been resolved by our operations team and activity on the server should be back to normal. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

Start Date: Thursday, July 13th, 2023 (Friday, July 14th, 2023 SGT)

End Date: Thursday, July 13th, 2023 (Friday, July 14th, 2023 SGT)

Time: 12:00 PM - 4:00 PM EST, (1:00 AM - 5:00 AM SGT)

Services Affected: Singapore Network

Description: Our System Operations team will be performing scheduled maintenance on the Singapore Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:40 PM EDT: Maintenance has been completed. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

Start Date: Wednesday, June 12, 2023, EDT (Thursday, July 13, 2023 SGT)

End Date: Wednesday, July 12, 2023, EDT (Thursday, July 13, 2023 SGT)

Time: 12:00 PM EDT to 4:00PM EDT (12:00AM to 4:00AM SGT)

Description: Our System Operations team will be performing scheduled maintenance in the Singapore Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread. 

UPDATE 03:50PM EDT: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Start Date: Wednesday, July 12, 2023 EDT

End Date: Wednesday, July 12, 2023 EDT

Time: 12:00 AM - 4:00 AM EDT

Description: Our System Operations team will be performing scheduled maintenance in the Michigan Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE:4:16AM ET: The scheduled maintenance has been completed.