The system is experiencing issues

Past Incidents

13th June 2023

[RESOLVED] nl1-lr1 :: Service Interruption

nl1-lr1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 12:45PM EDT: Our System Operations team is still working to resolve the issues on this server. Further updates will be provided as they are made available. Thank you for your patience.

UPDATE 1:30PM EDT: Our System Operations team has resolved the issues and the service is online once again. We appreciate your patience and understanding.

[RESOLVED] nl1-tr101 :: Service Interruption

nl1-tr101 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 06:40 AM EDT: Out Engineers have resolved the problem. All services are back up and running now. Thank you for your patience and understanding. If you notice any issues, please, contact our Support team. 

[COMPLETED] Michigan Network Maintenance

Start Date: Tuesday , June 13, 2023 EDT 

End Date: Tuesday , June 13, 2023 EDT 

Time: 00:00 AM - 04:00 AM EDT 

Description: Our System Operations team will be performing scheduled maintenance in the Michigan Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread. 

UPDATE: 2:30 AM EDT: The maintenance is completed. If you are experiencing any issues, please, reach out to your support.

12th June 2023

[COMPLETED] Michigan Network Maintenance

Start Date: Monday, June 12, 2023 EDT 

End Date: Monday, June 12, 2023 EDT 

Time: 00:00 AM - 04:00 AM EDT 

Description: Our System Operations team will be performing scheduled maintenance in the Michigan Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread. 

UPDATE 3:40 AM EDT: The maintenance is still in progress. Users may experience service interruptions while the routine is performed. We appreciate your understanding and patience. We are going to keep this post updated as more news is available.

UPDATE 3:58 PM EST: The scheduled maintenance has now been completed. Please reach out to our Support Team should you encounter any issues.

11th June 2023

No incidents reported

10th June 2023

Scheduled Maintenance :: sg1-vz7-vm5

Start Date: Saturday, June 10, 2023, 12:00 PM EDT

End Date: Saturday, June 10, 2023, 01:00 PM EDT

Services Affected:

sg1-vz7-vm5

Description: Our System Operations team will be performing scheduled maintenance on the server node including a reboot of the node. Users will experience service interruptions while the routine scheduled maintenance is performed.

Update: 12:16 EDT: The maintenance has been completed successfully.

9th June 2023

[RESCHEDULED] Scheduled Maintenance :: nl1-ts4

Start Date: Monday, June 12, 2023, EDT (Monday, June 12, 2023 GMT+2)

End Date: Monday, June 12, 2023, EDT (Tuesday, June 13, 2023 GMT +2)

Time: 4:30 PM - 8:30 PM EDT (10:30 PM - 2:30 AM GMT+2)

Services Affected:

nl1-ts4.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 4:30PM EDT: Our Engineers have started the maintenance. We will provide updates as more information becomes available.

UPDATE 4:45PM EDT: Due to unforeseen issues, this maintenance has been rescheduled. Server is up and running fine. If you are experiencing any issues with the service, please do not hesitate to contact our live support for assistance. 

 

[COMPLETED] Scheduled Maintenance :: mi3-ts7

Start Date: Thursday, June 9, 2023, EDT

End Date: Thursday, June 9, 2023, EDT

Time: 01:00 AM - 05:00 AM EDT  

Services Affected:

mi3-ts7.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed

Update: 01:20 AM EDT: The maintenance is completed successfully.

8th June 2023

[RESOLVED] az1-ts106 :: Service Interruption

az1-ts106 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:40PM EDT: Issues on az1-ts106 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

UPDATE 6:00PM EDT: The issue has recurred. Our team is working on this. We will post updates as more information becomes available. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 6:30PM EDT: Server has been stabilized. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]Scheduled Maintenance :: nl1-ts4

Start Date: Monday, June 12, 2023, EDT

End Date: Monday, June 12, 2023, EDT

Time: 02:00 AM - 05:00 AM EDT  

Services Affected:

nl1-ts4.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE: This maintenance will be re-scheduled for another time.

[COMPLETED] Scheduled Maintenance :: az1-ts105

Start Date: Thursday, June 8, 2023, EDT

End Date: Thursday, June 8, 2023, EDT

Time: 01:00 AM - 05:00 AM EDT  

Services Affected:

az1-ts105.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed

UPDATE 1:00 AM EDT: The scheduled maintenance has begun for az1-ts105.supercp.com.

UPDATE 1:30 AM EDT: The scheduled maintenance has now been completed. Please reach out to our support team should you encounter any issues.

7th June 2023

Netherlands Network Maintenance

Start Date: Thursday, June 08, 2023 ET (Friday, June 09, 2023 GMT+2)

End Date: Thursday, June 08, 2023 ET (Friday, June 09, 2023 GMT+2)

Time: 7:00 PM - 9:00 PM ET (1:00 AM - 3:00 AM GMT+2)

Description: Our System Operations team will be performing scheduled maintenance in the Netherlands Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread. 

This maintenance has been completed.