The system is experiencing issues

Past Incidents

2nd February 2023

[COMPLETED] Michigan: Network maintenance

Start Date: Thursday, February 2nd, 12:00 AM EST

End Date: Thursday, February 2nd, 4:00 AM EST

Time: 12:00 AM - 4:00 AM EST

Description: Our System Operations team will be performing scheduled maintenance in our Michigan Data Center. Users may experience a service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 11:55 PM EST, February 1st: The maintenance will begin shortly. Further updates will be provided as they become available.

UPDATE 12:07 AM EST, February 2nd: The scheduled maintenance has begun. We will provide updates as they become available.

UPDATE 01:35 AM EST, February 2nd: The maintenance is completed successfully.

[COMPLETED] nl1-ts1 :: Scheduled Maintenance

Start Date: Wednesday, February 1, 2023 (Server time: Wednesday, February 1, 2023)

End Date: Wednesday, February 1, 2023 (Server time: Thursday, February 2, 2023)

Time: 5:00 PM - 8:00 PM EST (Server Time: 11:00 PM - 2 AM GMT +1)

Services Affected: nl1-ts1.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the kernel. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 5:00 PM EST (11:00PM Amsterdam): The scheduled maintenance has begun. We will provide updates as they become available.

UPDATE 09:00 PM EST (3:00AM Amsterdam): Our Team is continuing to work on the database server. We will post updates as more information becomes available in this regard.'

UPDATE 11:00 PM EST (5:00AM Amsterdam): The maintenance is progressing steadily. We will post an update once the maintenance has been completed. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 12:50 AM EST (6:30AM Amsterdam): The maintenance is still running. We will continue providing updates.

UPDATE 03:00 AM EST (9:00AM Amsterdam): We are still in the process of working on this maintenance, we will have more updates for you soon once this progresses further.

UPDATE 05:00 AM EST (11:00AM Amsterdam): We are still working on this and we will update you as soon as possible. We will have more updates soon.

UPDATE 07:50 AM EST (13:50AM Amsterdam): The maintenance is still running. We will continue providing updates.

UPDATE 10:23 AM EST :: This maintenance has now been completed, please let us know if you see any issues.

1st February 2023

No incidents reported

31st January 2023

No incidents reported

30th January 2023

az1-vz7-vm108 :: Scheduled Maintenance

Start Date: Wednesday, February 1, 2023 1:00 AM EST (Tuesday January 31, 2023 11:00 PM Server Time)

End Date: Wednesday, February 1, 2023 2:00 AM EST (Wednesday February 1, 2023 12:00 AM Server Time)

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a service interruption while the routine scheduled maintenance is performed.

UPDATE 12:50AM EST: Our System Operations team will begin the scheduled maintenance shortly. Further updates will be provided as they become available.

UPDATE 1:07 AM EST: The scheduled maintenance has been completed. Please reach out to our Support Team should you encounter any issues.

29th January 2023

[RESOLVED] Scheduled Arizona Network Maintenance

Start Date: Sunday, 02:00 AM EST, January 29th.

Server Time (MST): Jan 29th  Sun 12.00 AM

Services Affected: az1-ss15, az1-ss97, az1-ss98, az1-ss99, az1-vz7-tvm1, az1-vz7-tvm6, az1-vz7-tvu2, az1-vz7-vm11, az1-vz7-vm4, az1-vz7-vm5, az1-vzm-vu2, az1-vzm-vu3.

Description: Our System Operations team will be performing scheduled maintenance on Arizona servers Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

03:10 AM EST: The maintenance is completed, all servers are up and running.

28th January 2023

[RESOLVED] Multiple Servers :: Service Interruption

The following servers are currently experiencing a service interruption:

sgls1.a2hosting.com, sgls4.a2hosting.com, sgls5.a2hosting.com and sgssr3.supercp.com

Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:00AM EST: Our System Operations team is still addressing the issues causing this interruption. Further updates will be provided.

UPDATE 4:00PM EST: The issues affecting the servers in question should be resolved at this time. Please reach out to our support team should you encounter any further issues.

[COMPLETED] Singapore :: Datacenter Maintenance

Start Date: Saturday, January 28, 2023 (Server Date: Sunday, Jan 29, 2023)

End Date: Saturday, January 28, 2023 (Server Date: Sunday, Jan 29, 2023)

Time: 11:00 AM -12:00 PM EST (Server Time 12:00 AM -  1:00 AM GMT+8)

Description: Our System Operations team will be performing scheduled maintenance in our Singapore Datacenter. Users may experience a brief service interruption or latency while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00PM EST: We have started the maintenance. We will post updates as we make progress. We appreciate your patience and understanding in the meanwhile.

UPDATE 1:25 PM EST: This maintenance is now completed.

27th January 2023

No incidents reported