Past Incidents

Start Date: Friday, June 10, 2022

End Date: Saturday, June 11, 2022

Time: 10:00 PM - 02:00 EDT

Description: Our Engineering team will perform maintenance in our Michigan Datacenter. Users on designated hardware may experience a brief service interruption while routine maintenance is performed. We will provide updates as they're made available.

UPDATE 10:00 PM EDT: Our Engineers are starting the maintenance. We will post updates as more information becomes available in this regard.

UPDATE 11:00 PM EDT: Our Engineers are still working on the hardware. We will post updates as more information becomes available in this regard. We sincerely appreciate your patience and understanding in this regard.

UPDATE 12:15 AM EDT: Our Engineers continue working on the hardware. Further updates will be provided as this maintenance continues.

Start Date: Tuesday, June 14, - 12:00 AM EDT

End Date: Tuesday, June 14, - 1:00 AM EDT

Services Affected:

mi3-sr100.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on mi3-sr100.supercp.com to upgrade the hardware. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:00AM: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

We are facing a network interruption in our Singapore Datacenter. Users hosted on some servers will experience service degradation as a result. Our Network Engineering team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:30 AM EDT: Our Engineers are still working on the affected servers. We will post updates as more information becomes available.

UPDATE 11:40 AM EDT: Issues at the Singapore Datacenter have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.