Past Incidents

Our System Operations team is investigating intermittent connectivity issues in our Amsterdam datacenter. Users may experience intermittent service degradation as a result. We will provide updates as more details are made available.

Update 3:40pm EST:: Our team, in conjunction with our upstream provider was able to identify the cause and resolve the connectivity issue. All sites and servers in our Amsterdam Data Center should be online at this time. Should you have any errors or lingering issues please reach out to our Support team.

Start Date: Thursday, February 18, 2021

End Date: Thursday, February 18, 2021

Time: 8:00 PM - 9:00 PM (Feb 18) EST (Friday, February 19, 10:00 AM - 11:00 AM GMT+8)

Services Affected:

sg1-vz7-vm1.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 8:00PM EST: Our Engineers have started the maintenance. We will update this thread with status updates as we receive more information. 

UPDATE 8:20PM EST: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Start Date: Thursday, February 18, 2021

End Date: Thursday, February 18, 2021

Time: 1:00 AM - 6:00 AM EST

Services Affected:

mi3-ts2.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on this server. Users will experience brief service interruptions while the routine scheduled maintenance is performed.

Update 1:00 AM EST: The maintenance has begun. Further updates will be provided as they are made available.

Update 5:00 AM EST: Maintenance is still underway, further updates will be provided as they become available.

Update 6:25 AM EST: Maintenance is still underway, further updates will be provided as they become available.

Update 7:50 AM EST: The maintenance is still not finished, updates will be provided when the maintenance is complete.

UPDATE 9:30 AM EST: Our System Operations team is still performing maintenance. We will continue to provide updates as they're made available.

UPDATE 10:43 AM EST: The scheduled maintenance is still running. We will continue to provide updates as they're made available.

UPDATE 12:00 PM EST: Our System Operations team is still performing maintenance. We will continue to provide updates as they're made available.

UPDATE 1:21 PM EST: The scheduled maintenance is still running. We will continue to provide updates as they're made available.

UPDATE 2:30 PM EST: The scheduled maintenance has completed and all sites should be back online and working as expected. If you encounter any issues with your site or are seeing further errors please reach out to our support team to assist you.

Our engineers are currently investigating an issue with our PBX (Phone) system which is preventing customers calling in from connecting to one of our agents. We will continue to keep this post updated until the issue has been resolved. If you need to reach our support team, please use our Live Chat or email our support team at [email protected].

Update 8:45am

Our engineers have corrected the issue and the pbx system is working as expected.

mi3-ls1.a2hosting.com is currently experiencing a service interruption. Sites hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:55 AM EST: Our System Operations team has resolved this issue with customers on Dedicated IP addresses, all sites are back to full operation.  This only affected accounts with dedicated IP Addresses.