Past Incidents

MySQL on mi3-ss36 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:35PM EST: Issues on mi3-ss36 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Start Date: Wednesday, December 18, 2019

End Date: Wednesday, December 18, 2019

Time: 8:00 PM - 9:00 PM EST (Thursday, December 19, 2019 1:00 AM - 2:00 AM UTC)

Services Affected:

nlssdman28.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 30 minutes or less) while the routine scheduled maintenance is performed.

UPDATE 7:55PM EST: This is an update to let you know that our System Operations team will be starting the scheduled maintenance at 8:00PM EST. The server will be rebooted as part of the process. We will provide updates as more information becomes available.

UPDATE 8:00PM EST: Our System Operations team has started the maintenance. We will post updates as more information becomes available.

UPDATE 805PM EST: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

mi3-ss30 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:50PM EST: Issues on mi3-ss30 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

a2ss43 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:50PM EST: Issues on a2ss43 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Our Phone system is currently experiencing a service interruption. Our Engineering team is looking into this. We sincerely apologize for the inconvenience faced. We will post updates as more information becomes available.

UPDATE 2:50 PM EST: Our Engineering team has resolved this matter and our phone service is available again at this time.

sgssdman15 is currently being rebooted to apply an update. Users hosted on this server will experience service degradation as a result. Users can expect a brief service interruption (approximately 10 minutes or less). We will provide updates as more details are made available.

UPDATE 2:51 PM EST: Our System Operations has completed maintenance and all VPS servers hosted on this node are back up and running.

MI3-SS36 is currently experiencing a service interruption with MySQL. Clients hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:15 AM EST: Our System Operations team has resolved this matter and all services are back online. We will continue to monitor the situation closely.

Start Date: Saturday, December 21, 2019, EDT

End Date: Saturday, December 21, 2019, EDT

Time: 3:00 AM - 5:00 AM EST (8:00 AM - 10:00 AM UTC)

Services Affected:

az1-ss2.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1 hour) while the scheduled maintenance is performed.

UPDATE 3:00AM EST: Our System Operations team has started the maintenance. We will post updates as more information becomes available.

UPDATE 6:20AM EST: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

az1-ss4 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 05:15PM EST:  Issues on az1-ss4 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

Start Date: Sunday, December 15, 2019

End Date: Sunday, December 15, 2019

Time: 01:00 AM - 03:00 AM EST (06:00 AM - 08:00 AM UTC)

Services Affected:

mi3-wts3.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 30 minutes at maximum) while the routine scheduled maintenance is performed.

Update 1:30AM EST: Maintenance has begun at this time.

Update 1:35AM EST: Maintenance has been completed at this time. 

Our System Operations team is currently investigating reports of intermittent connectivity & speed across some servers in multiple locations. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:45 PM EST: Our System Operations team is still working on this matter. We will continue to provide updates as they're made available.

UPDATE 4:57 PM EST: Our System Operations team is still working on this matter. We will continue to provide updates as they're made available.

UPDATE 6:05 PM EST: Our System Operations team is still working on this matter. We will continue to provide updates as they're made available.

UPDATE 7:25 PM EST: Our System Operations team is still working on this matter. We will continue to provide updates as they're made available.

UPDATE 7:25 PM EST: Our System Operations team is still working on this matter. They have isolated the issue and the fix is in progress.  We will continue to provide updates as they're made available.

UPDATE 12:22 AM EST: Our System Operations team resolved this issue. We will continue to monitor the situation closely.

nlssdman27  is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:19 AM EST: Our System Operations resolved this matter and all VPS servers hosted on this node are back online.