The system is experiencing issues

Stickied Incidents

5th December 2023

Client Area :: Scheduled Maintenance

Start Date: Tuesday, December 5, 2023

End Date: Tuesday, December 5, 2023

Time: 12:00 AM - 6:00 AM EST

Services Affected: my.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance at https://my.a2hosting.com. The client portal will be unavailable during the maintenance period.

Past Incidents

20th November 2023

[RESOLVED] Netherlands DC :: Network Interruption

We are aware of degraded performance faced by some clients hosted in our Netherlands Datacenter. Our Network Engineers are actively investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:25 PM EDT: Our Network Engineers team has been able to isolate and resolve the interruption. The service degradation should no longer be occurring. Please don't hesitate to reach out to our Support team if you are still encountering issues.

 

[Resolved] sg1-ss1:: Service Interruption

sg1-ss1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

10:15 AM EST: Issues on sg1-ss1 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

11:30 AM EST: The Engineering team is performing an emergency maintenance in this server, users hosted on this server will experience service degradation as a result. We will provide updates when this is completed. 

1:00 PM EST: The maintenance is now completed, please do not hesitate to contact our live support for assistance.

19th November 2023

No incidents reported

18th November 2023

[COMPLETED] Scheduled Maintenance - nl1-ls9

Start Date: November 18th, Saturday 08:00 PM EST

Time: 08:00 PM EST

Services Affected: 

nl1-ls9

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 08:09 PM EST: Our System Operations team will start this maintenance shortly. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 08:26 PM EST: The maintenance has been completed.

17th November 2023

[COMPLETED] nl1-vz7-vu2 :: Scheduled Maintenance

Start Date: Friday, November 17, 2023

End Date: Friday, November 17, 2023

Time: 5:00 PM - 6:00 PM EST (11:00 PM CET, Friday, November 17 - 12:00 AM CET, Saturday, November 18)

Services Affected:

nl1-vz7-vu2

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 5:00PM EST: Our Engineers have started the maintenance. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available. 

UPDATE 5:30PM EST: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[COMPLETED] nl1-vz7-vm101 :: Scheduled Maintenance

Start Date: Friday, November 17, 2023

End Date: Friday, November 17, 2023

Time: 5:00 PM - 6:00 PM EST (11:00 PM CET, Friday, November 17 - 12:00 AM CET, Saturday, November 18)

Services Affected:

nl1-vz7-vm101

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 5:00PM EST: Our Engineers have started the maintenance. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available. 

UPDATE 5:30PM EST: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[COMPLETED] nl1-vz7-vm106 :: Scheduled Maintenance

Start Date: Friday, November 17, 2023

End Date: Friday, November 17, 2023

Time: 5:00 PM - 6:00 PM EST (11:00 PM CET, Friday, November 17 - 12:00 AM CET, Saturday, November 18)

Services Affected:

nl1-vz7-vm106

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 5:00PM EST: Our Engineers have started the maintenance. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available. 

UPDATE 5:30PM EST: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[COMPLETED] nl1-vz7-vu11 :: Scheduled Maintenance

Start Date: Friday, November 17, 2023

End Date: Friday, November 17, 2023

Time: 5:00 PM - 6:00 PM EST (11:00 PM CET, Friday, November 17 - 12:00 AM CET, Saturday, November 18)

Services Affected:

nl1-vz7-vu11

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 5:00PM EST: Our Engineers have started the maintenance. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available. 

UPDATE 5:30PM EST: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

16th November 2023

No incidents reported

15th November 2023

[COMPLETED] Multiple NL servers :: Emergency Maintenance

Our System Operations team will be performing emergency maintenance on the following NL servers:

nl1-ss5

nl1-vz7-vm108

nlsrc4

nl1-ss104

nl1-sr102

nl1-vzm-vu7

Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 07:47 PM EST: The maintenance is still in progress. 

UPDATE 08:35 PM EST: The maintenance is still ongoing at this time. We will provide more updates once more information is available.

UPDATE 9:20 PM EST: Maintenance has been Completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED] nl1-ss104 :: Service Interruption

nl1-ss104 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

6:37PM EST: Issues on nl1-ss104 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance

[RESOLVED] nl1-sr02 :: Service Interruption

nl1-sr102 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

6:40PM EST: Issues on nl1-sr102 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance

14th November 2023

Arizona DataCenter :: Scheduled Network Maintenance

Start Time: November 16 (Thursday), 2023 at 03:00 AM EST 

End Time: November 16 (Thursday), 2023 at 07:00 AM EST 

Description: Our System Operations team will be performing scheduled maintenance on the Arizona Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE: Maintenances were completed.

[RESOLVED] Netherlands DC :: Network Interruption

We are aware of degraded performance faced by some clients hosted in our Netherlands Datacenter. Our Network Engineers are actively investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:15 AM EST: Issues with the Netherlands network have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

13th November 2023

nl1-ts6 :: Scheduled Maintenance

Start Date: Monday, November 13th, 2023 (Server Time: Tuesday, November 13th 2023)

End Date: Monday, November 13th, 2023 (Server Time: Tuesday, November 14th 2023)

Time: 7:30 PM - 11:30 PM EST (Server Time: 1:30 AM - 4:30 AM CET)

Services Affected:

nl1-ts6.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 7:40 PM EST: The scheduled maintenance has started. We will provide additional updates as they become available.

UPDATE 8:15 PM EST: The maintenance has completed successfully.

nl1-ts103 :: Scheduled Maintenance

Start Date: Monday, November 13th, 2023 (Server Time: Tuesday, November 13th 2023)

End Date: Monday, November 13th, 2023 (Server Time: Tuesday, November 14th 2023)

Time: 7:30 PM - 11:30 PM EST (Server Time: 1:30 AM - 4:30 AM CET)

Services Affected:

nl1-ts103.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 7:40 PM EST: The scheduled maintenance has started. We will provide additional updates as they become available.

UPDATE 8:15 PM EST: The maintenance has completed successfully.

nl1-ts100 :: Scheduled Maintenance

Start Date: Monday, November 13th, 2023 (Server Time: Tuesday, November 13th 2023)

End Date: Monday, November 13th, 2023 (Server Time: Tuesday, November 14th 2023)

Time: 7:30 PM - 11:30 PM EST (Server Time: 1:30 AM - 4:30 AM CET)

Services Affected:

nl1-ts100.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 7:40 PM EST: The scheduled maintenance has started. We will provide additional updates as they become available.

UPDATE 8:15 PM EST: The maintenance has completed successfully.

nl1-tr3 :: Scheduled Maintenance

Start Date: Monday, November 13th, 2023 (Server Time: Tuesday, November 13th 2023)

End Date: Monday, November 13th, 2023 (Server Time: Tuesday, November 14th 2023)

Time: 7:30 PM - 11:30 PM EST (Server Time: 1:30 AM - 4:30 AM CET)

Services Affected:

nl1-tr3.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 7:40 PM EST: The scheduled maintenance has started. We will provide additional updates as they become available.

UPDATE 8:15 PM EST: The maintenance has completed successfully.

[RESOLVED]Service Interruption :: mi3-tr1

mi3-tr1.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:45 PM EDT: Our Systems Operations team has been able to isolate and resolve the interruption. The service degradation should no longer be occurring. Please don't hesitate to reach out to our Support team if you are still encountering issues.