The system is experiencing issues

Past Incidents

6th November 2023

No incidents reported

5th November 2023

[Completed] Scheduled Maintenance: VPS nodes, AZ

Start Time (MST, server time) : Sunday, 5th November, 12:00 AM MST 2023

Start Time (EDT): Sunday, 5th November, 03:00 AM 2023

az1-vz7-tvm3

az1-vz7-tvm4

az1-vz7-tvm7

az1-vz7-vm10

az1-vz7-vu14

az1-vz7-vu2

Description: Our Engineering team will perform scheduled maintenance on the mentioned VPS nodes. VPS servers hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. 

Update 03:40 AM ET: The maintenance of the servers from the above list has been completed.

Update 04:00 AM ET: Our Engineering team is performing scheduled reboots on the next bunch of AZ VPS nodes. VPS servers hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed:

az1-vz7-vm19

az1-vz7-vm20

az1-vz7-vm22

az1-vz7-vm23

Update 04:30 AM ET: The maintenance is completed.

[Completed] Scheduled Maintenance: VPS nodes, MI

Start Time (EDT) : Sunday, 5th November 01:00 AM EDT 2023   

Servers affected:

mi3-vz7-tvm1

mi3-vz7-tvm2

mi3-vz7-tvm3

mi3-vz7-tvm4

mi3-vz7-tvu1

mi3-vz7-tvu2

Description: Our Engineering team will perform scheduled maintenance on the mentioned VPS nodes. VPS servers hosted on these nodes may experience a brief service interruption while the routine scheduled maintenance is performed. 

UPDATE 01:50 AM ET: The maintenance is completed successfully.

 

4th November 2023

No incidents reported

3rd November 2023

Shared/Reseller: Outgoing mail issues.

Description: We are experiencing outgoing mail issues that will result in a bounce back error message when sending email from a Shared or Reseller plan. We are working on the issue and we will post all updates associated in this thread.

Update 6:25 PM EDT: The outgoing mail issues were sorted around 5:26PM EDT, however the issue resulted in some clients mail being suspended, and we have unsuspended the affected accounts. Please don't hesitate to reach out to our Support team if you are still encountering issues.

[RESOLVED] Arizona DataCenter :: Service Interruption

Our Arizona data center is currently experiencing a service interruption. Users hosted on this Data center will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:10 PM EDT: Our Systems Operations team has been able to isolate and resolve the interruption. The service degradation should no longer be occurring. Please don't hesitate to reach out to our Support team if you are still encountering issues.

2nd November 2023

[RESOLVED] Service Interruption :: mi3-tr1

mi3-tr1.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:55 PM EDT: Our Systems Operations team has been able to isolate and resolve the interruption. The service degradation should no longer be occurring. Please don't hesitate to reach out to our Support team if you are still encountering issues.

[RESOLVED] Service Interruption :: mi3-ts8

mi3-ts8.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:30AM: Our Systems Operations team has been able to isolate and resolve the interruption and the service degradation should not longer be occurring. Please don't hesitate to reach out to our support teams if you are still encountering issues.

[RESOLVED] nl1-ls9 :: Scheduled Maintenance

Start Date: Saturday, November 4, 2023

End Date: Saturday, November 4, 2023

Time: 9:00 PM - 11:00 PM EDT (2:00 AM -  4:00 AM CET, Sunday, November 5, 2023)

Services Affected:

nl1-ls9.a2hosting.com

Description: Our System Operations team will be performing maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

09:00 PM EDT: The scheduled maintenance has started. We will provide additional updates as they become available.

09:35 PM EDT: The scheduled maintenance has been completed. Please reach out to our Support Team should you encounter any issues.

1st November 2023

No incidents reported

31st October 2023

[COMPLETED] Michigan DataCenter :: Scheduled Network Maintenance

Start Time (EDT): Thursday,  November 2nd, 2023, 12:00 AM

End Time (EDT): Thursday,  November 2nd, 2023, 4:00 AM

Description: Our System Operations team will be performing scheduled maintenance on the Michigan Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:00 PM EDT: The scheduled maintenance has started. We will provide additional updates as they become available.

1:30 PM EST: The scheduled maintenance has been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] Singapore DataCenter :: Scheduled Network Maintenance

Start Time (EST): Wednesday,  November 1st, 2023, 12:00PM

End Time (EST): Wednesday,  November 1st, 2023, 4:00PM

Start Time (Local Server Time): Thursday,  November 2nd, 2023, 12:00AM GMT+8

End Time (Local Server Time): Thursday,  November 2nd, 2023, 4:00AM GMT+8

Description: Our System Operations team will be performing scheduled maintenance on the Singapore Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

12:15PM EST: The scheduled maintenance has started. We will provide additional updates as they become available.

1:33PM EST: The scheduled maintenance has been completed. Please reach out to our Support Team should you encounter any issues.

[COMPLETED] Netherlands DataCenter :: Scheduled Network Maintenance

Start Time (EST): Tuesday, October 31st, 2023, 6:00PM

End Time (EST): Tuesday, October 31st, 2023, 10:00PM

Start Time (Local Server Time): Tuesday,  October 31st, 2023, 11:00PM GMT+1

End Time (Local Server Time): Wednesday,  November 1st, 2023, 3:00AM GMT+1

Description: Our System Operations team will be performing scheduled maintenance on the Netherlands Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

7:47PM EST: The scheduled maintenance has been completed. Please do not hesitate to reach out to our Support Team should you encounter any further issues.

[COMPLETED] Arizona DataCenter :: Scheduled Network Maintenance

Start Time (EDT): 3:00AM October 31st, 2023

End Time (EDT): 7:00AM October 31st, 2023

Start Time (Local Server Time): 12:00AM

End Time (Local Server Time): 4:00AM

Description: Our System Operations team will be performing scheduled maintenance on the Arizona Datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 3:10 AM EDT: Our System Operations team started this maintenance. We appreciate your patience and understanding and further updates will be provided as they become available.

UPDATE 07:00 AM EDT: The maintenance has been completed.