No Active Incidents Reported

Incidents

23rd February 2021

[COMPLETED]sg1-vz7-vm1 :: Scheduled Maintenance

Start Date: Thursday, February 25, 2021

End Date: Thursday, February 25, 2021

Time: 8:00 AM - 11:59 AM EST (9:00 PM - 11:59 PM GMT+8)

Services Affected:

sg1-vz7-vm1.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on this server. Users will experience brief service interruptions while the routine scheduled maintenance is performed.

UPDATE 9:10 AM EST: Our System Operations team has completed the maintenance and all services are back online.

[COMPLETED]my.a2hosting.com :: Scheduled Maintenance

Start Date: Tuesday, February 23, 2021

End Date: Tuesday, February 23, 2021

Time: 6:00 AM - 12:00 PM EST (11:00 AM - 5:00 PM UTC)

Description: Our System Operations team will be performing routine scheduled maintenance on our customer portal. Customers will be unable to submit tickets through https://my.a2hosting.com while the maintenance is performed. Customers needing assistance can contact us directly through our live chat or telephone systems while the maintenance is being performed.

Update 5:55 AM EST: The maintenance will begin shortly. Further updates will be provided as they become available.

UPDATE 12:55 PM EST: The maintenance has been completed and our web development team will continue to monitor any functionality issues.

22nd February 2021

sg1-vz7-vm1 :: Scheduled maintenance

Start Date: Monday, February 22, 2021

End Date: Monday, February 22, 2021

Time: 8:00 AM - 12:00 AM EST (9:00 PM - 1:00 AM GMT+8)

Services Affected:

sg1-vz7-vm1.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on this server. Users will experience brief service interruptions while the routine scheduled maintenance is performed.

21st February 2021

[RESOLVED] mi3-ts5.a2hosting.com :: Service Interruption

mi3-ts5.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

::UPDATE:: 2:00pm EST Our operations team identified the cause and has made the correction to the server, all services should be back online and working as expected at this time. If you encounter any other errors or issues, please reach out to our support team. 

20th February 2021

[RESOLVED] mi3-ts4 :: Service Interruption

mi3-ts4.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

::UPDATE::
8:30am EST our team reports the interruption has been addressed and server functionality restored. Please reach out to our support team if you see any issues or trouble with your site.

19th February 2021

[RESOLVED] Amsterdam Datacenter :: Intermittent Connectivity Issues

Our System Operations team is investigating intermittent connectivity issues in our Amsterdam datacenter. Users may experience intermittent service degradation as a result. We will provide updates as more details are made available.

Update 3:40pm EST:: Our team, in conjunction with our upstream provider was able to identify the cause and resolve the connectivity issue. All sites and servers in our Amsterdam Data Center should be online at this time. Should you have any errors or lingering issues please reach out to our Support team.

[COMPLETED nlsrc2 :: Scheduled maintenance

Start Date: Thursday, February 25, 2021

End Date: Thursday, February 25, 2021

Time: 7:00 PM - 10:00 PM EST (1:00 AM - 3:00 AM CET)

Services Affected:

nlsrc2.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on this server. Users will experience brief service interruptions while the routine scheduled maintenance is performed.

UPDATE 6:50PM EST: Our team is going to start the scheduled maintenance shortly.

UPDATE 7:00PM EST: Our System Operations Engineers have started the maintenance. We will post updates as more information becomes available in this regard. We sincerely apologize for the inconvenience faced in the meanwhile.

UPDATE 7:25PM EST: Maintenance has been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

18th February 2021

[COMPLETED] sg1-vz7-vm1 :: Scheduled Maintenance

Start Date: Thursday, February 18, 2021

End Date: Thursday, February 18, 2021

Time: 8:00 PM - 9:00 PM (Feb 18) EST (Friday, February 19, 10:00 AM - 11:00 AM GMT+8)

Services Affected:

sg1-vz7-vm1.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 8:00PM EST: Our Engineers have started the maintenance. We will update this thread with status updates as we receive more information. 

UPDATE 8:20PM EST: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED] sg1-ts2 :: Service Interruption

sg1-ts2.a2hosting.com is currently experiencing a service interruption. Sites hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:56 AM EST: Our System Operations team has resolved this issue and all services are back online at this time.

[COMPLETED] mi3-ts2 :: Scheduled Maintenance

Start Date: Thursday, February 18, 2021

End Date: Thursday, February 18, 2021

Time: 1:00 AM - 6:00 AM EST

Services Affected:

mi3-ts2.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on this server. Users will experience brief service interruptions while the routine scheduled maintenance is performed.

Update 1:00 AM EST: The maintenance has begun. Further updates will be provided as they are made available.

Update 5:00 AM EST: Maintenance is still underway, further updates will be provided as they become available.

Update 6:25 AM EST: Maintenance is still underway, further updates will be provided as they become available.

Update 7:50 AM EST: The maintenance is still not finished, updates will be provided when the maintenance is complete.

UPDATE 9:30 AM EST: Our System Operations team is still performing maintenance. We will continue to provide updates as they're made available.

UPDATE 10:43 AM EST: The scheduled maintenance is still running. We will continue to provide updates as they're made available.

UPDATE 12:00 PM EST: Our System Operations team is still performing maintenance. We will continue to provide updates as they're made available.

UPDATE 1:21 PM EST: The scheduled maintenance is still running. We will continue to provide updates as they're made available.

UPDATE 2:30 PM EST: The scheduled maintenance has completed and all sites should be back online and working as expected. If you encounter any issues with your site or are seeing further errors please reach out to our support team to assist you.

17th February 2021

[RESOLVED] Control panel :: Interruption

Some servers in our fleet are currently facing a cPanel issue. Users hosted on this server will experience issues logging into cPanel via client area as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:25PM EST: Reported issues have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[COMPLETE] Amsterdam Datacenter :: Scheduled Maintenance

Start Date: Wednesday, February 17, 2021

End Date: Wednesday, February 17, 2021

Time: 1:00 PM - 5:30 PM EST (7:00 PM - 11:30 PM GMT+1)

Services Affected: Our System Operations team will be performing scheduled emergency maintenance in our Amsterdam datacenter. Users will experience service interruptions while the maintenance is performed.

As of 2:52 PM EST :: This maintenance has now been completed, if you see any issues please do not hesitate in getting in touch with our support teams.