No Active Incidents Reported

Incidents

18th June 2020

[RESOLVED] Phone Service Interruption

Our phone system is currently experiencing a service interruption. Please use our Live Chat or open a ticket while our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:08 PM: Issues with phones have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live chat support or open a ticket for assistance.

[RESOLVED] mi3-sr13 :: Service Interruption

mi3-sr13 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 02:35 AM EST: Our System Operations team has resolved this matter and all services are back online at this time.

17th June 2020

[RESOLVED]nl1-lr6 :: Service Interruption

nl1-lr6 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 5:32AM: Our System Operations team was able to correct the cause of this issue and the service is once again available. 

16th June 2020

[RESOLVED] VPS :: DNS Interruption

Some VPS servers are currently experiencing a DNS service interruption. Users hosted on the impacted servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:50PM EST: Issues with DNS have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED] az1-ls17 :: Service Interruption

az1-ls17.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE: Issues on az1-ls17 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]sg1-ss5 :: Service Interruption

sg1-ss5.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:20 AM EST: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED]nl1-wss2 :: Service Interruption

nl1-wss2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 12:55AM: Our System Operations team was able to determine the root cause of this issue and correct it. All services are once again available.

15th June 2020

[RESOLVED]DNS :: Service Interruption

Our Engineering team is investigating the root cause of an intermittent interruption of DNS services. We will provide updates as more details are made available.

UPDATE 9:05 AM EST: Our Engineering team is working with our vendors on this issue. We will continue to provide updates as they're made available.

UPDATE 10:35 AM EST: Our Engineering team worked with our vendors to resolve this issue. Our Engineering team will continue to monitor services closely.

UPDATE: Issues with DNS have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]az1-ls16 :: Service Interruption

az1-ls16 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 2:38AM: Our System Operations team was able to discover the cause of this service interruption and correct it. All services are once again available.

14th June 2020

[RESOLVED] MI3-WSS9 :: Service Interruption

MI3-WSS9 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:34 PM EDT: Issues on mi3-wss9 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED] NL1-SS16 :: Service Interruption

nl1-ss16 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:20AM EDT: Issues on nl1-ss16 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

13th June 2020

[RESOLVED] ssdsemi11 :: Service Interruption

ssdsemi11 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:28 AM EST: Service on ssdemi11 has been fully restored. If you experience any issues with the service, please do not hesitate to contact our live support for assistance. 

12th June 2020

[RESOLVED]mi3-wtr1 :: Reboot Required

mi3-wtr1.supercp.com will be requiring a reboot to correct an issue on the server. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 12:15 PM EST: Our System Operations team has performed the reboot and all services are back online.

11th June 2020

[RESOLVED] sg1-ss5 :: Service Interruption

sg1-ss5 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:00AM EST: Issues on sg1-ss5 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.