No Active Incidents Reported

Incidents

2nd January 2020

mi3-sr13 :: Service Interruption

mi3-sr13 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:25PM EST:  Issues on mi3-sr13 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]mi3-wts6 :: Scheduled Maintenance

Start Date: Monday, January 6, 2020

End Date: Monday, January 6, 2020

Time: 04:00 AM - 06:00 AM EST (9:00 AM - 11:00 AM UTC)

Services Affected:

mi3-wts6.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 8:00AM: The maintenance has been completed at this time.

[RESOLVED]ssdman64 :: Scheduled Maintenance

Start Date: Sunday, January 12, 2020

End Date: Sunday, January 12, 2020

Time: 01:00 AM - 03:00 AM EST (6:00 AM - 8:00 AM UTC)

Services Affected:

ssdman64.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 1:25AM: Maintenance has been completed at this time.

[RESOLVED]src8 :: Scheduled Maintenance

Start Date: Sunday, January 12, 2020

End Date: Sunday, January 12, 2020

Time: 01:00 AM - 03:00 AM EST (6:00 AM - 8:00 AM UTC)

Services Affected:

src8.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 1:35AM: Maintenance has been completed at this time.

[RESOLVED] a2ss15 :: Service Interruption

a2ss15.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 02:00 AM EST: Our System Operations team is still working on this matter. We will continue to provide updates as they're made available.

UPDATE 03:10 AM EST: The issue on a2ss15 has been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

1st January 2020

ssdman30 :: Service Interruption

ssdman30 is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:07PM EST:  Issues on ssdman30 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]Phone Service Interruption

Our phone system is currently experiencing a service interruption. Please use our Live Chat or open a ticket while our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 3:06 PM EST: Our System Operations team has resolved this matter and our phone system is back online.

[RESOLVED]mi3-wtr1 :: Service Interruption

mi3-wtr1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:35 AM EST: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED]mi3-mw4 :: Service Interruption

mi3-mw4.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 7:30AM: Our System Operations team has corrected the issues affecting the server and it is once again online. We'll continue to monitor the service for any issues.

31st December 2019

[RESOLVED]a2ss37 :: Service Interruption

a2ss37 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:43 PM EST: Our System Operations team has resolved this matter and all services are back online at this time.

[RESOLVED]mi3-wss11 :: Service Interruption

mi3-ws11 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:18 AM EST: Our System Operations team has resolved this matter and all services are back online at this time.

30th December 2019

[RESOLVED]sg1-wts1 :: Service Interruption

sg1-wts1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 2:30AM: sg1-wts1 is once again online and available. We'll continue to monitor the service for any issues.

29th December 2019

No Active Incidents Reported

28th December 2019

[RESOLVED]az1-ss25 :: Scheduled Maintenance

Start Date: Saturday, December 28, 2019

End Date: Saturday, December 28, 2019

Time: 4:00 AM - 6:00 AM EST (1:00 AM - 3:00 AM PST)

Services Affected:

az1-ss25.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1 hour or less) while the routine scheduled maintenance is performed.

27th December 2019

ssdman30 :: Service Interruption

ssdman30 is currently experiencing a service interruption. VPS hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:25PM EST:  Issues on ssdman30 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

az1-vm7 :: Service Interruption

az1-vm7 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:22PM EST: Issues on az1-vm7 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]mi3-ss23 :: Outbound Mail Interruption

mi3-ss23 is currently experiencing a service interruption with outbound external emails. Users hosted on this server will experience outbound mail service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available

UPDATE 1:21 PM EST: Our System Operations team is performing a reboot of the server to apply a fix to correct this matter.

UPDATE 1:27 PM EST: Our System Operations team has rebooted the server and all services are back online. 

26th December 2019

No Active Incidents Reported