No Active Incidents Reported

Incidents

25th November 2018

No Active Incidents Reported

24th November 2018

[RESOLVED]nlssdman16 :: Service Interruption

We are currently aware of an issue with service to VPS customers hosted on nlssdman16. Our System Operations team is currently working on the issue and we will provide additional updates as they become available.

Update 10:20 PM Eastern : We are happy to announce nlssdman16 is now back online and VM's are online.

[RESOLVED] DNS Resolution on Legacy Name Servers

We are currently aware of an issue affecting customers using our old legacy name servers. Sites may appear down or not resolving properly when queried. This currently impacts sites using our legacy shared name servers below

ns2.a2webhosting.com - 192.190.94.1

ns3.a2webhosting.com - 104.255.198.2

ns4.a2webhosting.com - 192.190.94.2

192.190.94.1

104.255.198.2

192.190.94.2

ns2.a2hosting.com

ns3.a2hosting.com

ns4.a2hosting.com

ns2.supercp.com

ns3.supercp.com

ns4.supercp.com

ns2 - 162.159.25.30

ns3 - 162.159.24.28

ns4 - 162.159.25.237

November 26th:

Update 3:00 AM Eastern: The issue has mostly been fixed. However, it is highly advisable that nameservers are updated to the new system.

November 28th: We are glad to report that all remnants of this issue have been resolved. If you experience any further issues, please do not hesitate to reach out to us. 

[RESOLVED] A2SS28 :: Service Interruption

A2SS28  is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

As of 10:45 AM EST :  : Our System Operations team has corrected this issue and all VPS servers are online at this time.

23rd November 2018

[RESOLVED]mi3-lr1.supercp.com :: Service Interruption

mi3-lr1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 8:30 AM EST : Our System Operations team has restored service and all services are online at this time.

[RESOLVED]src2.supercp.com service interruption

src2.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 7:00 AM Eastern: The issue has been fixed and the server is back online.

22nd November 2018

[RESOLVED]sgssdman3 service interruption

sgssdman3 VPS node is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 8:25 AM EST : Our System Operations team has corrected this issue and all VPS servers are online at this time.

21st November 2018

[RESOLVED]mi3-lr1.supercp.com :: Service Interruption

mi3-lr1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 11:22 AM EST : Our System Operations team has corrected this issue and all services are back up and running.

[RESOLVED]Domain registration/management issues

We are currently experiencing issues with our domain registration provider, causing errors and delays with:

  • Registration of new domains

  • Managing contact information

  • Generating and sending EPP keys

  • Sending domain verification emails

We are monitoring the situation and will prove updates as soon we'll have any new information available.

UPDATE 08:00 AM Eastern: The registration provider is still having issues and we didn't receive any new updates yet.

UPDATE 3:35 PM Eastern: The registration provider has implemented a fix which has restored registrations, redemptions, transfers and contact updates. Delays with EPP/Authorization Key and Domain Verification emails are slowly coming back online as well. We will continue to provide updates as quickly as possible.

UPDATE November 23, 2018 8:08 AM EST: The Registration provided has implemented a fix and all issues are resolved at this time.

[RESOLVED]a2ls25.a2hosting.com MySQL

a2ls25.a2hosting.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 5:10 AM Eastern: The issue has been fixed and the service is back online.

20th November 2018

[RESOLVED]ssdman36 :: Service Interruption

ssdman36.a2hosting.com is currently experiencing a service interruption. VPS servers hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:00 AM EST : Our System Operations team has corrected this issue and all VPS servers are online at this time.

19th November 2018

[RESOLVED]mi3-lr1.supercp.com :: Service Interruption

mi3-lr1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 12:45 PM EST : Our System Operations team is working on restoring service as quickly as possible. We will continue to provide updates as quickly as possible.

Update 1:28 PM EST : Our System Operations team has replaced a faulty stick of RAM and all services are online at this time.