No Active Incidents Reported

Incidents

2nd November 2018

No Active Incidents Reported

1st November 2018

[RESOLVED]a2ls11.a2hosting.com :: MySQL Interruption

a2ls11.a2hosting.com is currently experiencing an interruption of the MySQL service. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 11:51 AM EST : Our System Operations team has corrected this matter and MySQL services are back online.

[RESOLVED]Scheduled Maintenance :: Multiple Servers

Start Date: Saturday, November 3, 2018

End Date: Sunday, November 4, 2018

Time: 11:59 PM - 3:00 AM EST (3:59 AM - 7:00 AM UTC)

Services Affected:

a2s81.a2hosting.com

a2ss2.a2hosting.com

a2ss3.a2hosting.com

ssdman3.a2hosting.com

ssdman4.a2hosting.com

ssdman5.a2hosting.com

solsemi14.a2hosting.com

ssdsemi2.a2hosting.com

ssr2.supercp.com

Description: Our Engineering team will be performing scheduled maintenance. All services will be unavailable during this maintenance. The expected downtime per server is approximately one hour or less.

Update: 4 November 2018 1:15AM EDT: Maintenance has been started; services may be unavailable during this time.

Update: 4 November 2018 1:55AM EDT: Services are being taken offline to complete maintenance

Update: 4 November 2018 2:25AM EDT: Services are online and available at this time.

Update: 4 November 2018 3:05AM EDT: a2s81.a2hosting.com requires additional maintenance to be completed before it is available. Our Engineers are currently working to bring this server back online as soon as possible. All other services are online.

Update: 4 November 2018 3:55AM EDT: a2s81.a2hosting.com is online and available.

[RESOLVED]Live Chat maintenance

Our Live Chat system is undergoing a maintenance and it is not available at the moment.

The maintenance should be completed within 1 hour.

Update o3:35 Am Eastern: The maintenance has been finished and our Live Chat service is available again.

31st October 2018

No Active Incidents Reported

30th October 2018

[RESOLVED]az1-ss7.a2hosting.com :: Service Interruption

az1-ss7.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 3:55 PM EST : Our System Operations team has corrected this issue and all services are back online.

29th October 2018

[RESOLVED]mi3-ss14 :: Service Interruption

mi3-ss14.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

28th October 2018

[RESOLVED] sg1-wss1 :: Plesk login interruption

We are currently aware of and working on restoring service for the Plesk login functionality on sg1-wss1.a2hosting.com. We will provide additional updates as they become available.

As of 11:14 AM EST Our Enginers and Vendors are looking in to the Plesk Control Panel issues, as soon as we have more updates we will let you know.

As of 4:00 PM EST Our Enginers and Vendors are looking in to the Plesk Control Panel issues, as soon as we have more updates we will let you know.

As of 4:35 PM EST Our Enginers and Vendors have now resolved the issue, please let us know if you are still experiencing difficulties logging in to Plesk.

27th October 2018

[RESOLVED]SG Data Center :: Service Interruption

Some Servers in our Singapore Data Center are currently experiencing a service interruption. Users hosted on servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update: 20:30 EDT: Our Engineers are still working on this issue. We will keep you posted in this status thread as more updates become available in this regard.

Update 21:35 EDT: Our team has been in contact with our Data Center partners, and is investigating the service interruption further. More details to follow as they are available.

Update 22:30 EDT: Our team is continuing to work with our Data Center partners to restore services. We appreciate your continued patience and understanding in this regard.

Update 23:25 EDT: Our techs are continuing their work on this issue to ensure services are restored as quickly as possible. We will post further updates as they become available.

Update 00:35 EDT: Our Engineers are still working to restore services as soon as possible. We will continue to provide updates as they become available.

Update 01:45 EDT: Our Engineers have restored some services at this time. We are continuing to work to restore all services and we will provide more updates as they become available.

Update 02:30 EDT: Our Engineers are continuing work to bring all services back online. Updates will be provided as they become available.

Update 03:40 EDT: Our Engineers have restored most services at this time. There are a few services still unavailable, but we are working to bring them back online as soon as possible.

Update 04:45 EDT: Servers sg1-ls3.a2hosting.com and sgssr1.supercp.com are still unavailable. Our Engineers are working to bring these services back online at this time.

Update 06:36 EDT: All services in Singapore are online at this time. We will continue to monitor the Data Center for any issues, if you see any issues please report them via Ticket, Livechat or Phone.

Scheduled Migration :: mi3-wss1 to mi3-wss12

Date: Saturday, October 27 starting at approximately 10:00 AM EST.

Details of Outage:

Services should remain up with short periods of downtime as database are locked for migration. Users will need to update their DNS records if they are not using our name servers. If users are using our name servers then DNS records will be updated automatically

What's being migrated & upgraded?

The entire server will be migrated from mi3-wss1 to mi3-wss12

The server will be upgraded from 2012 to Server 2016

The server will be upgraded from SQL 14 to SQL 17

As of 10:00 AM EST This is now in progress, we will update you as to the progress as we know more.