Past Incidents

We are currently experiencing a service interruption on server sg1-ss15. Users hosted on this server may experience service degradation. Our system engineers are actively investigating the root cause of this issue. We will provide updates as soon as more information becomes available. Thank you for your patience.

UPDATE: 04:00 AM EDT: Our Engineers are addressing intermittent slowness and interruptions on the server. Thank you for your patience and understanding.

UPDATE 05:30 AM EDT: Our Engineers were able to resolve the problem. We are closely monitoring the server's stability and performance. Please contact Support if you face any issues.

Start Date: Sat, July 6, 8 pm – 9 pm EDT

Services Affected: 

nl1-sr100

Description: Our System Operations team will be performing scheduled maintenance on nl1-sr100. Users will experience a brief service interruption while the routine scheduled maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 8:00 PM EDT: The maintenance has started.

UPDATE 8:10 PM EDT: The maintenance has been completed.

Server Time: July 5, Friday 12:00 AM MST

EDT Time: July 5, Friday 03:00 AM EDT

Description: Our Engineering team is scheduled to perform Scheduled maintenance on VPS node az1-vz7-vm27. Users on the same VPS node may experience a brief service interruption during this routine maintenance.

UPDATE 03:00 AM EDT: The maintenance has started.

UPDATE 03:30 AM EDT: The maintenance has been completed.

Server Time: July 5, Friday 02:00 AM SGT

EDT Time: July 4, Thursday 02:00 PM EDT

Description: Our Engineering team is scheduled to perform Scheduled maintenance on VPS node sg1-vz7-vm14. Users on the same VPS node may experience a brief service interruption during this routine maintenance.

Update: Our Engineering team will be performing the Scheduled maintenance on VPS node sg1-vz7-vm14 in a few minutes. Users on the same VPS node may experience a brief service interruption during this routine maintenance. We appreciate your patience and support while we work on this further.

Update 2:17PM EDT: The maintenance has been completed and the Node is up and running without any issues. If you continue to experience any issues, please don't hesitate to contact our support team. Thank you for your patience and understanding.