The system is experiencing issues

Past Incidents

3rd July 2024

[COMPLETED] sg1-vz7-vm14 :: Scheduled Maintenance

Server Time: July 5, Friday 02:00 AM SGT

EDT Time: July 4, Thursday 02:00 PM EDT

Description: Our Engineering team is scheduled to perform Scheduled maintenance on VPS node sg1-vz7-vm14. Users on the same VPS node may experience a brief service interruption during this routine maintenance.

Update: Our Engineering team will be performing the Scheduled maintenance on VPS node sg1-vz7-vm14 in a few minutes. Users on the same VPS node may experience a brief service interruption during this routine maintenance. We appreciate your patience and support while we work on this further.

Update 2:17PM EDT: The maintenance has been completed and the Node is up and running without any issues. If you continue to experience any issues, please don't hesitate to contact our support team. Thank you for your patience and understanding.

2nd July 2024

No incidents reported

1st July 2024

No incidents reported

30th June 2024

No incidents reported

29th June 2024

No incidents reported

28th June 2024

No incidents reported

27th June 2024

[RESOLVED] Arizona DC : Network Interruption

We're currently experiencing degraded network performance in our Arizona data center, affecting some clients. Our Network Engineers are actively investigating the root cause of this interruption. Rest assured, we're working diligently to resolve the issue. We'll keep you updated with any new information as it becomes available. Thank you for your patience and cooperation.

UPDATE 6:50 PM: Our dedicated System Operations team is actively investigating the root cause of the issue, and the investigation is still in progress.

UPDATE 8:50 PM: Our Operations team has made progress, with multiple servers now able to connect to the Arizona Data Center network. However, some servers are still experiencing network issues. We are continuing to work towards a resolution to ensure all servers are up and running.

UPDATE 9:45 PM: We're pleased to inform you that our Operations team has successfully identified the root cause of the network interruption at the Michigan Data Center and has implemented the necessary fixes. Servers are now back online, and operating normally. If you continue to experience any issues, please don't hesitate to contact our support team. Thank you for your patience and understanding.

26th June 2024

[RESOLVED] mi3-vz7517-vm167 :: Scheduled maintenance

Start Date: June 27, Thursday 01:00 AM 2024

Services Affected:

mi3-vz7517-vm167

Description: Our System Operations team will be performing scheduled maintenance on mi3-vz7517-vm167. Users will experience a brief service interruption while the routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 01:00 AM EDT: The maintenance has started.

UPDATE 01:30 AM EDT: The maintenance has been completed.

UPDATE 03:00 AM: Our engineers are currently working on stabilizing server performance following recent maintenance. We appreciate your patience as we ensure optimal uptime and reliability.

UPDATE 06:00 AM EDT: The node performance has been stabilized. Our engineering team is closely monitoring the uptime. Please reach out to Support if you encounter any issues.