The system is experiencing issues

Past Incidents

22nd October 2021

nl1-sr6 :: Service Interruption

nl1-sr6.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 6:13PM ET: Our System Operations team are still working on the issue, and you may experience slow performance during this time. Additional updates will be provided as they become available. We appreciate your ongoing patience and understanding.

Update 9:00PM ET: We are still working to resolve the connectivity issues. You may experience slow performance or intermittent connectivity problems during this time. Additional updates will be provided as they become available.

Update 11:30PM ET: We are continuing to work on resolving the connectivity issues on nl1-sr6. Additional updates will be provided as they become available, and we will post once resolved. We appreciate your patience.

Update: 12:40AM ET: Our System Operations team is still working on the connectivity problem on the server. Slow performance and intermittent connectivity issues may appear during this time. We will keep you updated on this page. Thank you for your patience.

Update 03:00 AM ET: The server performance is stabilized at this moment. We are monitoring the server in order to prevent any similar issues.

Update 04:10 AM ET: Our system operations are keeping a close eye on the issue. Thank you for your ongoing patience.

Update 07:15 AM ET: The service is still being closely monitored by our engineers. Users may experience short and intermittent connectivity issues. Additional updates will be provided as they become available. We appreciate your ongoing understanding and patience.

Update 12:07 PM ET: The server is stable at this time, and we will continue to monitor for any connectivity issues. Please reach out to support if you run into any problems.

[RESOLVED]Turbo Servers :: Missing Features

Our Engineering team is investigating reports of missing features in cPanel. This issue is affecting a small subset of customers on some turbo servers. We will provide an update as quickly as possible.

UPDATE 12:51 PM EST: Our Engineering team identified and resolved all missing features in cPanel.

21st October 2021

No incidents reported

20th October 2021

No incidents reported

19th October 2021

No incidents reported

18th October 2021

[COMPLETED]Singapore Network :: Scheduled Maintenance

Start Date: Tuesday, October 19, 2021 EST (Wednesday, October 20, 2021 SGT)

End Date: Tuesday, October 19, 2021 EST (Wednesday, October 20, 2021 SGT)

Time: 12:00 PM - 4:00 PM EST (12:00 AM - 4:00 AM SGT)

Services Affected:

Singapore Data Center

Description: Our System Operations team will be performing scheduled maintenance in our Singapore Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:19 PM EST: Our System Operations team completed the scheduled maintenance.

 

17th October 2021

az1-tr2 :: Service Interruption

az1-tr2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:54 PM EST: Our System Operations team has resolved this matter and all services are online at this time. Please reach out to our support team should you encounter any further issues. 

Scheduled Maintenance :: sg1-sr3

Description: Our System Operations team will be performing scheduled MySQL maintenance on sg1-sr3. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 4:37 PM EST: The scheduled maintenance has been completed at this time. Please reach out to our support team should you encounter any issues.

16th October 2021

No incidents reported

15th October 2021

[COMPLETED]sg1-ls4 :: Scheduled Maintenance

Server Time: Saturday, October 16th, 2021 - 1:00 AM

EST Time: Friday, October 15th, 2021 - 1:00 PM EST (October 16, 1:00AM Singapore Time)

Services Affected:

sg1-ls4.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the sg1-ls4 server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:16 PM EST: Our System Operations team completed the maintenance and all services are back online at this time.