Past Incidents

Start Date: Thursday, Sept 9, 2021 EST

End Date: Thursday, Sept 9, 2021 EST

Time: 7:00 AM - 11:00 AM EST

Services Affected:

Michigan Data Center

Description: Our System Operations team will be performing scheduled maintenance in our Michigan Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 7:00AM EDT: The maintenance will begin shortly. Further updates will be provided as they become available.

UPDATE 7:15AM EDT: Our team has started the maintenance. We will update this thread as the maintenance progresses. Thank you for your patience.

UPDATE 11:15 AM EDT: Our System Operations team completed the scheduled maintenance.

az1-sr3 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:40AM EDT:  Issues on az1-sr3 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

Start Date: Wednesday, September 8th, 2021

End Date: Wednesday, September 8th, 2021

Time: 3:00 AM - 7:00 AM EST

Services Affected:

Arizona Data Center

Description: Our System Operations team will be performing scheduled maintenance in our Arizona Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:45AM EDT: The maintenance will begin shortly. Further updates will be provided as they become available.

UPDATE 3:25AM EDT: Our team has started the maintenance. We will update this thread as the maintenance progresses. Thank you for your patience.

UPDATE 4:25AM EDT: Maintenance is still ongoing, we will update this thread as we progress through this window. We sincerely appreciate your cooperation and understanding in this matter.

UPDATE 4:55AM EDT: The scheduled maintenance has been completed at this time. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.