The system is experiencing issues

Past Incidents

25th April 2019

No incidents reported

24th April 2019

sgssdsemi1.a2hosting.com :: Service Interrupt

sgssdsemi1 is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:10PM EDT:  Issues on sgssdsemi1 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

23rd April 2019

No incidents reported

22nd April 2019

[RESOLVED]Singapore data center :: service interruption

 Singapore facility is currently experiencing a service interruption. Users hosted on this location will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 4:00 AM EDT: The issue has been removed and we no longer see any issues with the connection.

   

[RESOLVED]nlssdman21 :: Service Interruption

nlssdman21.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 8:24 AM EDT:   Our System Operations has corrected this issue and all VPS servers on this node are back online.

 

21st April 2019

[RESOLVED]a2ls22 :: MySQL interruption

 a2ls22.a2hosting.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience issues connecting to and using MySQL as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 18:13 Eastern :: The issue with MySQL has been corrected and the service is back online.

20th April 2019

No incidents reported

19th April 2019

wwwsg1-ls4.a2hosting.com :: Service Interrupt

sg1-ls4.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE  As of 15:25 EDT ::  Our support team are working with customers who are affected, if you are having site issues please do not hesitate in getting in touch with us today via ticket.

UPDATE  As of 18:54 EDT ::  We are still working on resolving the issue with some users experiencing intermittent connectivity to the server.  We will continue to post updates as they become available

UPDATE As of 8:00AM EDT :: We are filtering a very large network traffic attack on the server and as such the server is under our DDOS Mitigation.  This will affect some of the functionality of your sites in terms of speed.  If you are having more advanced issues or completely unable to see your site, please do not hesitate in getting in touch with us in a ticket for us to investigate and get more details from you to resolve that issue.

UPDATE As of 16:30 EDT :: We are still filtering a very large network traffic attack on the server and as such, the server is under our DDOS Mitigation.  This will affect some of the functionality of your sites in terms of speed.  If you are having more advanced issues or completely unable to see your site, please do not hesitate in getting in touch with us in a ticket for us to investigate and get more details from you to resolve that issue.

UPDATE As of 09:30 EDT 04/22/19 :: We are still filtering a very large network traffic attack on the server and as such, the server is under our DDOS Mitigation.  This will affect some of the functionality of your sites in terms of varied performance.  If you are having more advanced issues or completely unable to see your site, please do not hesitate in getting in touch with us in a ticket for us to investigate and get more details from you to resolve that issue on a one by one basis.

UPDATE As of 05:40PM EDT 04/22/19 :: Our network Engineers are continuously working on this. Please do not hesitate in getting in touch with us in a ticket for us to investigate and get more details from you to resolve that issue on a one by one basis.

UPDATE 05:40 AM EDT April 23rd :: We have noticed another attack that caused a short service interruption. The attack is being mitigated now and our system administration team is working on shaping up the traffic to stabilize the service.

UPDATE 8:00 AM EDT :: We are still working with our DDoS mitigation service to stabilize the server.

UPDATE 8:30 AM EDT :: We have stabilized the server and our we will continue to monitor the server for stability.

UPDATE 5:00 PM EDT :: Our Operations team is continuing to monitor the server for stability. We will update this thread as more information becomes available.

April 24:

UPDATE 5:00 PM EDT :: DDoS mitigation service is still running. We will update this thread as more information becomes available.

[RESOLVED]Signapore DC : Connectivity Interruption

We are currently experiencing a service interruption in our Singapore data center. Users hosted on this location will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 9:45 AM EDT: Our System Operations team has restored connectivity. If you are still experiencing issues please contact our support team directly through our customer portal.

 

18th April 2019

nlssdman20.a2hosting.com :: Service Interrupt

nlssdman20.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:05pm EST:   Issues on nlssdman20 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

MySQL Maintenance :: nlls8.a2hosting.com

MySQL on nlls8 is currently experiencing issues and our Operations team is performing necessary maintenance work to correct this. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

Update 9:50PM EST: Our team is still working on this. We will update you once more information is made available in this regard.

Update 10:50PM EST: Our Operations team is still working on the issue. We will post further updates as information becomes available in this matter. We appreciate your continued patience and understanding in this matter.

Update: 11:25PM EST:  Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]sg1-ls4 :: connectivity issues

 sg1-ls4 is currently experiencing connection issues. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 4:40 AM EDT: The connectivity issue has been resolved and all traffic is being filtered again. Please let us know if you continue having issues connecting to the server.

UPDATE 5:50 AM EDT: We are reopening this status post due to new connectivity issues. Our team is working on this now.

UPDATE 8:50 AM EDT: Our System Operations team continues to investigate this matter and they are working on restoring connectivity as quickly as possible. We will provide updates as more details are made available. 

UPDATE 10:37 AM EDT: Our System Operations team is still working on restoring connectivity as quickly as possible. We will provide updates as more details are made available. 

UPDATE 11:43 AM EDT: Our System Operations team is still working on this matter. We will provide updates as more details are made available. 

UPDATE 12:55 PM EDT: Our System Operations team is working with our vendor on mitigating a large DDoS attack. We will provide updates as more details are made available. 

UPDATE 2:55 PM EDT: Our System Operations team has mitigated the DDoS attack and connectivity has been restored. Please contact us directly through our customer portal if you continue to experience issues.

UPDATE 3:55 PM EDT: Connectivity remains stable at this time and our System Operations team will continue to monitor all services for stability.