The system is experiencing issues

Past Incidents

19th December 2018

[RESOLVED]SSR20 :: Service Interruption

SSR20 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATES

18:30 EST: SSR20 is still being worked on by our Engineers. We appreciate your patience while we work to resolve the issue.

20:30 EST: SSR20 is back online, and no further issues are observed.

December 20th

UPDATE 12:00 AM Eastern: We have again noticed an issue with the server and our System engineers are working on it at the moment.

UPDATE 1:00 AM Eastern: We are still working on mitigating this network issue.

UPDATE 2:00 AM Eastern: The server has been stabilized and it's up and running. We will keep this report open for a bit more in case some new issues show.

UPDATE 1:30 PM Eastern: The server remains stable and continues to run without issues. Please submit a support ticket if you are experiencing any further issues.

Scheduled Maintenance :: A2SS39

Start Date: Sunday, December 23, 2018

Time: 00:01 AM - 02:00 AM EST (5:00 AM - 7:00 AM GMT+5)

Details of Outage: Our System Operations team will be performing scheduled maintenance on a2ss39.a2hosting.com. All services will be offline for approximately 2 hours.

Scheduled Maintenance :: A2SS38

Start Date: Sunday, December 23, 2018

Time: 00:01 AM - 02:00 AM EST (5:00 AM - 7:00 AM GMT+5)

Details of Outage: Our System Operations team will be performing scheduled maintenance on a2ss38.a2hosting.com. All services will be offline for approximately 2 hours.

Scheduled Maintenance :: MI3-LR1

Start Date: Saturday, December 22, 2018

Time: 00:01 AM - 02:00 AM EST (5:00 AM - 7:00 AM GMT+5)

Details of Outage: Our System Operations team will be performing scheduled maintenance on mi3-lr1.a2hosting.com. All services will be offline for approximately 2 hours.

Scheduled Maintenance :: A2SS37

Time: 00:01 AM - 02:00 AM EST (5:00 AM - 7:00 AM GMT+5)

Details of Outage: Our System Operations team will be performing scheduled maintenance on a2ss37.a2hosting.com. All services will be offline for approximately 2 hours.

[RESOLVED]Scheduled Maintenance :: A2SS36

Start Date: Friday, December 21, 2018

Time: 00:01 AM - 02:00 AM EST (5:00 AM - 7:00 AM GMT+5)

Details of Outage: Our System Operations team will be performing scheduled maintenance on a2ss36.a2hosting.com. All services will be offline for approximately 2 hours.

UPDATE 12:50 AM Eastern: The maintenance has started now.

UPDATE 1:00 Am Eastern: The maintenance has been completed and the server is back online.

[RESOLVED]Scheduled Maintenance :: A2SS35

Start Date: Friday, December 21, 2018

Time: 00:01 AM - 02:00 AM EST (5:00 AM - 7:00 AM GMT+5)

Details of Outage: Our System Operations team will be performing scheduled maintenance on a2ss35.a2hosting.com. All services will be offline for approximately 2 hours.

The maintenance has been completed and the server is back online.

[RESOLVED]a2ls17 :: MySQL

a2ls17.a2hosting.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:00 AM EDT: The issue has been fixed and the MySQL service is back up.

18th December 2018

[RESOLVED]nlssr1 :: MySQL

nlssr1.supercp.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 02:30 AM EDT: The issue has been fixed and the service is back online and stable.

[RESOLVED]ssdman77 :: Service Interruption

ssdman77.a2hosting.com is currently experiencing a service interruption. VPS servers hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 1:40 PM EST: Our System Operations team has corrected this issue and all VPS servers are back online.

[RESOLVED] az1-wss1 :: Service Interruption

az1-wss1.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 1:20 PM EST: Our System Operations team has resolved this issue and all services are online at this time.

17th December 2018

[RESOLVED]SSR20 :: Service Interruption

SSR20 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:55 PM EST: Engineers are still working to resolve issues with SSR20. We appreciate your patience in the mean time.

UPDATE 2:00 AM December 18th: The issue has been fixed and the server is back online.

16th December 2018

mi3-wtr1.supercp.com service interruption

mi3-wtr1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 7:05 AM EST: mi3-wtr1.supercp.com is back online and services are available.

15th December 2018

mi3-lr1.supercp.com :: Service Interruption

Server mi3-lr1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:00 PM EST: Server is back online. Please reach out to our live support should you continue to encounter any issues.

ssr20.supercp.com :: Service Interruption

Reseller Server SSR20 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:05 PM EST: Server is back online and working normally. Please reach out to our live support should you continue to encounter any issues.

14th December 2018

Live Chat Maintenance

Live Chat is currently undergoing maintenance, and will be unavailable from 1AM to 2AM EST. We'll provide an update as soon as maintenance is completed and Live Chat is available once again.

Update 01:25 AM EST - Live Chat maintenance was completed and Live Chat is available once again.

13th December 2018

[RESOLVED]mi3-wtr1.supercp.com service disturbance

mi3-wtr1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

The server is back online now.

12th December 2018

[RESOLVED]A2SS30 :: Service Interruption

A2SS30 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

The server is back online.

Scheduled Maintenance :: Multiple Servers

Start Date: Saturday, December 15, 2018

End Date: Sunday, December 16, 2018

Time: 11:00 PM - 3:00 AM EST (4:00 AM - 8:00 AM UTC)

Services Affected:

a2s83.a2hosting.com

a2s84.a2hosting.com

a2ss4.a2hosting.com

a2ss5.a2hosting.com

a2ss6.a2hosting.com

a2ss7.a2hosting.com

solman18.a2hosting.com

ssdman6.a2hosting.com

ssdman7.a2hosting.com

ssdman8.a2hosting.com

ssdman9.a2hosting.com

ssdsemi3.a2hosting.com

ssdsemi4.a2hosting.com

ssr3.supercp.com

ssr4.supercp.com

Description: Our Engineering team will be performing scheduled maintenance. All services will be unavailable during this maintenance. The expected downtime per server is approximately one hour or less.

Update 12:20AM: The scheduled maintenance is underway. We will provide updates here as more information becomes available.