The system is experiencing issues

Past Incidents

10th October 2018

[RESOLVED] SRC3 :: Service Interruption

The server SRC3 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 18:27 EST: We are glad to report that SRC3 is back online.

[RESOLVED]ssdman18 :: Service Interruption

ssdman18.a2hosting.com is currently experiencing a service interruption. VPS servers hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 3:35 PM EST: Our System Operations team has corrected this matter and all services are operating as expected.

[RESOLVED]Phone system not available

We are currently experiencing an issue with our phone system and are not able to answer calls. The issue is being looked into by our system administration team. We will provide additional updates as soon as we have more information available.

UPDATE 07:00 AM Eastern: The phone system has been fixed and we are able to accept calls again.

9th October 2018

[PAUSED]Scheduled Migration :: mi3-wss1 to mi3-wss12

Details of Outage:

Services should remain up with short periods of downtime as database are locked for migration. Users will need to update their DNS records if they are not using our name servers. If users are using our name servers then DNS records will be updated automatically

What's being migrated & upgraded?

The entire server will be migrated from mi3-wss1 to mi3-wss12

The server will be upgraded from 2012 to Server 2016

The server will be upgraded from SQL 14 to SQL 17

Update : October 10, 2018 2:34PM EST - We have migrated 103 accounts, but DNS won't be updated to mi3-wss12 at this time. All accounts will continue to be hosted on mi3-wss1 until further notice. The Migration from mi3-wss1 to mi3-wss12 is being paused until further notice.

8th October 2018

No incidents reported

7th October 2018

No incidents reported

6th October 2018

No incidents reported

5th October 2018

Singapore Data Center :: Service Interruption

Our Signgapore Data Center is currently experiencing a service interruption. Users hosted in our Singapore Data Center will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:35 PM EDT: Engineers are working to restore connectivity to the Singapore Data Center. Thank you for your continued patience.

UPDATE 10/5/18 00:10 AM EDT: We are still working to fully restore service to the Singapore Data Center. Our Engineers are on the scene and working to resolve the issues. Thank you for your patience.

UPDATE 10/5/18 00:40 AM EDT: Our Engineers are still working to restore all services to our Singaporean Data Center.

UPDATE 10/5/18 01:30 AM EDT: Our Engineers have identified the issues affecting connectivity to our Singaporean Data Center and are working to bring any remaining affected services online. We appreciate your continued patience.

UPDATE 10/5/18 02:30 AM EDT: Services are online once again. If you have any issues connecting, please contact us for assistance.

[RESOLVED] A2SS45 :: Service Interruption

A2SS45 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 18:30 EDT: We are glad to report that A2SS45 is back online and functioning normally.

4th October 2018

No incidents reported