No Active Incidents Reported

Incidents

3rd September 2021

[RESOLVED] Support ticket system interruption

Support Tickets in the A2 Hosting Client area are currently experiencing a service interruption. Users may have difficulties submitting Support tickets. Our development team is investigating the root cause of this interruption.

If you need our assistance, please, send an email to support@a2hosting.com, start a Live Chat or give us a call.

Contact information may be found on this page:  https://www.a2hosting.com/contact 

We will provide updates as more details are made available.

Update  - 02:10 AM EDT: Our Developers were able to identify and fix the problem. Customers should be able to submit tickets via the Client Area at A2 Hosting again.

If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

2nd September 2021

[COMPLETED] Scheduled Maintenance - NL Data Center

Start Date: Thursday, Sept 2, 2021 EST (Thursday, Sept 2, 2021 GMT +2)

End Date: Thursday, Sept 2, 2021 EST (Thursday, Sept 3, 2021 GMT +2)

Time: 6:00 PM - 10:00 PM EST (12:00 AM - 4:00 AM GMT +2)

Services Affected:

Netherland Data Center

Description: Our System Operations team will be performing scheduled maintenance in our Netherland Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 6:00PM EST: The maintenance has been started as per schedule. Our Engineers are currently working on this, we will provide updates as more information is available in this regard.

UPDATE 7:30PM EST: Maintenance is still ongoing, we will update this thread as we progress through this window. We sincerely appreciate your cooperation and understanding in this matter.

UPDATE 9:40PM EST: Maintenance has been completed. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED] az1-ss40 :: Service interruption

Our System Operations team is receiving reports of intermittent speed issues on az1-ss40.a2hosting.com. Users hosted on this server will experience intermittent service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:17AM EDT: Our Operations Team has corrected the issue.  If you are still experiencing any issues, please open a support ticket.

1st September 2021

[COMPLETED] Scheduled Maintenance - SG Data Center

Start Date: Wednesday, Sept 1, 2021 EST (Thursday, Sept 2, 2021 SGT)

End Date: Wednesday, Sept 1, 2021 EST (Thursday, Sept 2 2021 SGT)

Time: 12:00 PM - 4:00 PM EST (12:00 AM - 4:00 AM SGT)

Services Affected:

Singapore Data Center

Description: Our System Operations team will be performing scheduled maintenance in our Singapore Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 4:00PM: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

 

 

31st August 2021

[COMPLETED] Scheduled Maintenance - MI Data Center

Start Date: Tuesday, August 31, 2021

End Date: Tuesday, August 31, 2021

Time: 00:00 AM - 04:00 AM EST

Services Affected:

Michigan Data Center

Description: Our System Operations team will be performing scheduled maintenance in our Michigan Datacenter. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:05AM EDT: Our team has started the maintenance. We will update this thread as the maintenance progresses. Thank you for your patience.

UPDATE 12:20AM EDT: The scheduled maintenance has been completed at this time. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

30th August 2021

No Active Incidents Reported

29th August 2021

No Active Incidents Reported

28th August 2021

sg1-vz7-vm6 :: Emergency Maintenance

Our System Operations team is initiating emergency maintenance on sg1-vz7-vm6. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 8:40PM EDT: Our System Operations team are still working on this. We will post updates once the maintenance has been completed.

UPDATE 9:20PM EDT: The maintenance has now been completed. Please reach out to our support team should you experience any issues.