No Active Incidents Reported

Incidents

7th January 2021

[RESOLVED]Amsterdam DC :: Intermittent Connectivity Issues

Some customers using Cloudflare with servers in our Amsterdam facility are currently experiencing intermittent service interruptions. Users hosted on the affected servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:19 AM EST: Our System Engineers have resolved this issue and connectivity is fully restored. This issue affected a small number of customers utilizing Cloudflare & Railgun in our Amsterdam datacenter. 

6th January 2021

[RESOLVED] SG1-LR5 :: Filesystem Issue

SG1-LR5 is currently experiencing a filesystem issue. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:00 PM EST: Our System Operations team has resolved this matter and all services are back online at this time.

[RESOLVED] sgsdman23 :: Filesystem Issue

sgsdman23 is currently experiencing a filesystem issue. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3 PM EST: Our System Operations team has resolved this matter and all services are back online at this time.

[RESOLVED] SG1-VZ7-VU1 :: Filesystem Issue

SG1-VZ7-VU1 is currently experiencing a filesystem issue. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:15 PM EST: Our System Operations team has resolved this matter and all services are back online at this time.

[RESOLVED] Singapore DC :: Multiple Server Interruption

Multiple servers in our Singapore facility are currently experiencing service interruptions. Users hosted on the affected servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:50 PM EST: Our System Operations team has resolved this matter and all services are back online at this time.

nl1-ls6 :: Scheduled Maintenance

Start Date: Wednesday, January 6, 2021

End Date: Wednesday, January 6, 2021

Time: 9:00 PM - 11:00 PM GMT+1 (3:00 PM - 5:00 PM EST)

Services Affected:

nl1-ls6.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

[RESOLVED]sg1-vm7-vm1 :: Scheduled Maintenance

Start Date: Thursday, January 7, 2021

End Date: Thursday, January 7, 2021

Time: 1:00 AM - 3:00 AM GMT+8 (Wednesday, January  6, 2021, 12:00 PM - 2:00 PM EST)

Services Affected:

sg1-vz7-vm1.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience brief service interruptions while the routine scheduled maintenance is performed.

UPDATE 1:38 PM EST: Our System Operations team completed the scheduled maintenance and all services are online at this time.

5th January 2021

[RESOLVED] Live Chat :: Service Interruption

Our Live Chat application is currently facing issues. Clients contacting us via Live Chat may experience service degradation and disconnections as a result. We are investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:35PM EST: Issues with Live Chat Software have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

4th January 2021

Live Chat :: Scheduled Maintenance

Our Live Chat Software requires mandatory maintenance to ensure smooth and stable service going forward. Our Live chat may experience brief service interruptions while the routine scheduled maintenance is performed.

[RESOLVED]mi3-sr20 :: Service Interruption

mi3-sr20 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:22 PM EST: Our System Operations team has resolved this matter and all services are back online at this time.

[COMPLETED] sg1-vm7-vm1 :: Scheduled Maintenance

Start Date: Tuesday, January 5, 2020

End Date: Tuesday, January 5, 2020

Time: 12:45 AM - 12:55 AM GMT+8 January 6 Server time (Tuesday, January  5, 2020, 11:45 PM - 11:55 PM EST)

Services Affected:

sg1-vz7-vm1.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience brief service interruptions while the routine scheduled maintenance is performed.

UPDATE 11:45PM EST: Our team has started the maintenance.

UPDATE 11:55PM EST: Maintenance has been completed. Please feel free to reach out to live support if you are still encountering any issues.

3rd January 2021

No Active Incidents Reported

2nd January 2021

No Active Incidents Reported

1st January 2021

No Active Incidents Reported