No Active Incidents Reported

Incidents

17th May 2020

No Active Incidents Reported

16th May 2020

[COMPLETE] sgsrc1 :: Scheduled Maintenance

Start Date: Sunday, May 17, 2020

End Date: Sunday, May 17, 2020

Time: 2:00 AM - 6:00 AM GMT+8

Services Affected:

mi3-ss24.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

As of 14:13 EDT this has now been completed.

15th May 2020

[RESOLVED]ssdman70 :: Service Interruption

ssdman70 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:25 PM EST: Our System Operations team has resolved this matter and all services are back online at this time.

mi3-sr13 :: Service Interruption

mi3-sr13 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 02:37 AM EST: Our System Operations team has resolved this matter and all services are back online at this time.

14th May 2020

[CLOSED] sg1-ss9 :: Scheduled Maintenance

Start Date: Wednesday, May 20, 2020

End Date: Wednesday, May 20, 2020

Time: 1:30 PM - 3:30 PM EST (1:00 AM - 3:00 AM SGT)

Services Affected:

sg1-ss9.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

13th May 2020

mi3-wss2 :: MySQL Interruption

mi3-wss2 is currently experiencing a MySQL interruption. Users hosted on this server will experience MySQL errors as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:00PM EDT: Issues on mi3-wss2 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

UPDATE 6:45PM EDT: MySQL issues have resurfaced. Our Operations team is investigating this. We sincerely apologize for the inconvenience faced. We will post updates as more information becomes available.

UPDATE 7:00PM EDT:  MySQL has been restarted. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED] SSDMAN68 :: Reboot Required

SSDMAN68 will be requiring a reboot to correct an issue on the server. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE: As of 3:55PM EDT :: Our system administrators have now resolved this issue and this node is back to being operational.

[RESOLVED]cPanel MySQL Reporting Issue

Multiple Managed VPS & Dedicated servers are currently experiencing an error with cPanel reporting MySQL offline. MySQL is online but management and creation of new databases can't be performed in cPanel & WHM. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE May 20, 2020 :: Our System Operations team has confirmed cPanel has pushed this update to all affected services.

 

12th May 2020

[RESOLVED] my.a2hosting.com Scheduled Maintenance, scheduled 1 month ago

Our billing system will be down for scheduled maintenance from 6am-8am Eastern Standard Time. This maintenance will not have an impact Client websites/servers.

UPDATE As of 8:20AM EDT: We have now completed this maintenance and you can already now login to your customer area.

[RESOLVED]my.a2hosting.com :: Service Interruption

Our customer portal, my.a2hosting.com is currently experiencing a service interruption. Users attempting to access https://my.a2hosting.com will experience a 504 error as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:25 PM EST: Our System Operations team is still working toward recovering access to our customer portal. We will continue to provide updates as they're made available.

UPDATE 1:35 PM EST: Our System Operations team has resolved this matter and our customer portal is back online.

11th May 2020

[RESOLVED] Network Connectivity

We are is currently receiving reports of intermittent network connectivity issues. At this time, our System Operations team is investigating. We will provide updates as more details are made available. We sincerely appreciate your cooperation and understanding while we resolve this issue.

UPDATE 11:00 PM EDT: Our Engineers are still working on it. We will post updates as more information becomes available.

UPDATE 10:10 AM EDT:  Our Network Engineers have resolved the intermittent connectivity issue. We apologize for the inconvenience.

[RESOLVED]mi3-ss24 :: Scheduled Maintenance

Start Date: Tuesday, May 12, 2020

End Date: Tuesday, May 12, 2020

Time: 2:00 AM - 4:00 AM EST (6:00 AM - 8:00 AM UTC)

Services Affected:

mi3-ss24.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:10AM: This maintenance has been completed and services on mi3-ss24 are available once again.