No Active Incidents Reported

Incidents

26th March 2020

ssdman101 :: Service Interruption

ssdman101 is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:10PM EST: Issues on ssdman101 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

ssr15 :: Service Interruption

ssr15 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:53 PM EST: Our System Operations team was able to correct the cause of the service interruption and the server is up and running at this time. Please reach out to our support team should you experience any further issues.

25th March 2020

nlssdman26 :: Scheduled Maintenance

Start Date: Wednesday, March 25, 2020

End Date: Thursday, March 26, 2020

Time: 8:00 PM - 11:00 PM EST (Thursday, March 26, 2020, 12:00 AM - 3:00 AM UTC)

Services Affected:

nlssdman26

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 8:17PM EST: The scheduled maintenance has started.

UPDATE 8:21PM EST: The scheduled maintenance has completed.

nlssdman24 :: Scheduled Maintenance

Start Date: Wednesday, March 25, 2020

End Date: Thursday, March 26, 2020

Time: 8:00 PM - 11:00 PM EST (Thursday, March 26, 2020, 12:00 AM - 3:00 AM UTC)

Services Affected:

nlssdman24

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 8:05 PM EST: The scheduled maintenance has started.

UPDATE 8:11 PM EST: The scheduled maintenance has completed.

mi3-wtr1 :: Service Interruption

mi3-wtr1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:57 PM EST: Our System Operations team is still investigating this matter. We will continue to provide updates as they become available.

UPDATE 6:42 PM EST: Our System Operations team was able to correct the cause of the service interruption and the server is up and running at this time. Please reach out to our support team should you experience any further issues.

24th March 2020

No Active Incidents Reported

23rd March 2020

nlssdman18 :: Scheduled Maintenance

Start Date: Monday, March 23, 2020

End Date: Monday, March 23, 2020

Time: 8:00 PM - 9:00 PM EST

Service Affected: nlssdman18

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 8:44 PM EST: The scheduled maintenance has now started

UPDATE 8:52 PM EST: The scheduled maintenance has been completed.

[RESOLVED]mi3-wss11 :: Service Interruption

mi3-wss11 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 3:36AM: Our Operations team was able to correct the cause of the service interruption. The server is once again available.

22nd March 2020

No Active Incidents Reported

21st March 2020

[RESOLVED]ssdman55 :: Scheduled Maintenance

Start Date: Sunday, March 22, 2020

End Date: Sunday, March 22, 2020

Time: 02:00 AM - 02:05 AM EDT

Services Affected:

ssdman55

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

Update: This maintenance has been postponed to a later date and time.

20th March 2020

mi3-sr21 :: Service Interruption

mi3-sr21.supercp.com is experiencing a service interruption. Our System Operations team is further investigating this matter. We will provide updates as they're made available.

UPDATE 4:15PM EDT: Issues on mi3-sr21 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

19th March 2020

nlssdman21 :: Scheduled Maintenance

Start Date: Monday, March 23, 2020

End Date: Monday, March 23, 2020

Time: 8:00 PM - 11:00 PM EST

Service Affected: nlssdman21

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 8:53 PM EST: The scheduled maintenance has now started.

nlssdman23 :: Scheduled Maintenance

Start Date: Monday, March 23, 2020

End Date: Monday, March 23, 2020

Time: 8:00 PM - 11:00 PM EST

Service Affected: nlssdman23

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.