Incidents Reported.

Incidents

11th September 2019

[RESOLVED]az1-ss24 :: Service Interruption

az1-ss24.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:28 PM EDT: Our System Operations team has corrected this issue and all services are back online.

 

10th September 2019

mi3-sr5 :: Service Interruption

mi3-sr5 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE: 7:30PM EDT:  Issues on mi3-sr5 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]nl1-sr4 :: Service Interruption

nl1-sr4.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:58 AM EDT: Our System Operations team has resolved this issue and all services are back online.

 

[RESOLVED]az1-ss24 :: Service Interruption

az1-ss24.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:58AM EDT :: Our System Operations team has restored service to az1-ss24.a2hosting.com. We will continue to monitor the service for any additional issues.

UPDATE 6:10AM EDT :: Our System Operations team is investigating the service at this time, as the service is experiencing an interruption at this time. Updates will be provided as they become available.

UPDATE 6:15AM EDT :: Our System Operations team found an issue with the service and have corrected it at this time. We'll continue to monitor the service for any additional issues.

9th September 2019

VPS DNS Interruption.

We are currently aware of a DNS service issue affecting some VPS after a cPanel upgrade.  Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE: This has been resolved. Please reach out to our support if you are still encountering any issues.

8th September 2019

[RESOLVED] VPS :: Service Interruption

We are currently aware of issues with MySQL and DNS service on multiple VPS. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 21:45 Eastern :: Services are back online and functioning normally on the affected VPS.

Sept 9th

UPDATE 11:30 AM EDT :: We're aware that a few customers are still experiencing the same issue, please be aware we're looking in to those and will have them resolved as soon as possible, currently only DNS services are affected.  We'll update you as these are completed.

UPDATE 14:33PM  Eastern :: DNS Services are back online and functioning normally on the small amount of affected VPS's.

[RESOLVED] mi3-ls14 :: Service Interruption MySQL

az1-ls14  is currently experiencing a MySQL service interruption. Users hosted on this server may experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 18:50 Eastern :: MySQL service is back online and functioning properly.

[RESOLVED] MI3-SR5 :: Service Interruption

MI3-SR5 :: is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 11:08 AM EDT :: The issue with this server has been corrected and the service is back online.

[RESOLVED]SGSS2 :: Service Interruption

sgss2.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:05AM EDT :: The issue with this server has been corrected and the service is back online.

[RESOLVED] NL1-SS4 :: Service Interruption

NL1-SS4 :: is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:07AM EDT :: The issue with this server has been corrected and the service is back online.

[RESOLVED] sgss2 :: MySQL Interruption

SGSS2 ::  is currently experiencing an issue with MySQL service. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:25 AM EDT: Our System Operations team has resolved this matter and all services are back online.

7th September 2019

[RESOLVED] MI3-WSR1 :: Reboot required.

mi3-wsr1.a2hosting.com is currently being rebooted to correct an issue. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 2:40 PM EDT: Our System Operations team has confirmed all services are back online.

6th September 2019

[RESOLVED]Phone Service Interruption

Our phone system is currently experiencing a service interruption. Please use our Live Chat or open a ticket while our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 11:48 AM EDT:  Phones have been back online for the last 10 minutes and appear to be stable. 

[RESOLVED]Multiple Servers: Intermittent Connectivity

Some servers on our network are currently experiencing intermittent connectivity issues. During this time, you may encounter intermittent degraded performance. Our System Operations team is currently working on the issue. We will update you with additional information as it becomes available.

UPDATE 11:55 AM EDT: Our System Operations team is still investigating an issue with intermittent connectivity across multiple servers. We will continue to provide updates as they are made available.

UPDATE 12:18 PM EDT: Our System Operations team has resolved this issue and all servers are stable at this time.

 

5th September 2019

[RESOLVED]ssr19 :: Service Interruption

ssr19.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.