Incidents Reported.

Incidents

30th August 2019

No Active Incidents Reported

29th August 2019

sgssr3 :: Maintenance [Completed]

Our System Operations team will be performing a maintenance on the server shortly. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the maintenance is performed. This is to ensure long term performance and stability of the server. We appreciate your patience and understanding in this regard.

UPDATE 5:15PM EDT: Our System Operations team has started maintenance on the server. We will provide updates as more information is available in this regard.

UPDATE 6:10PM EDT: Maintenance has been completed for the server. Please reach out to our Support should you continue to encounter any issues.

sgssr2 :: Maintenance [Completed]

Our System Operations team will be performing a maintenance on the server shortly. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the maintenance is performed. This is to ensure long term performance and stability of the server. We appreciate your patience and understanding in this regard.

UPDATE 5:15PM EDT: Our System Operations team has started maintenance on the server. We will provide updates as more information is available in this regard.

UPDATE 6:10PM EDT: Maintenance has been completed for the server. Please reach out to our Support should you continue to encounter any issues.

sgssr1 :: Maintenance [Completed]

Our System Operations team will be performing a maintenance on the server shortly. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the maintenance is performed. This is to ensure long term performance and stability of the server. We appreciate your patience and understanding in this regard.

UPDATE 5:15PM EDT: Our System Operations team has started maintenance on the server. We will provide updates as more information is available in this regard.

UPDATE 6:10PM EDT: Maintenance has been completed for the server. Please reach out to our Support should you continue to encounter any issues.

sgss5 :: Maintenance [Completed]

Our System Operations team will be performing a maintenance on the server shortly. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the maintenance is performed. This is to ensure long term performance and stability of the server. We appreciate your patience and understanding in this regard.

UPDATE 5:15PM EDT: Our System Operations team has started maintenance on the server. We will provide updates as more information is available in this regard.

UPDATE 6:10PM EDT: Maintenance has been completed for the server. Please reach out to our Support should you continue to encounter any issues.

sgss4 :: Maintenance Completed

Our System Operations team are performing a maintenance on the server. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the maintenance is performed. This is to ensure long term performance and stability of the server. We appreciate your patience and understanding in this regard.

UPDATE: 4:50PM EDT: Services should be back up after maintenance. Please feel free to reach out to our support team should you continue to encounter any issues.

sgss3 :: Maintenance Completed

Our System Operations team are performing a maintenance on the server. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the maintenance is performed. This is to ensure long term performance and stability of the server. We appreciate your patience and understanding in this regard.

UPDATE: 4:50PM EDT: Services should be back up after maintenance. Please feel free to reach out to our support team should you continue to encounter any issues.

sgss2 :: Maintenance Completed

Our System Operations team are performing a maintenance on the server. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the maintenance is performed. This is to ensure long term performance and stability of the server. We appreciate your patience and understanding in this regard.

UPDATE: 4:50PM EDT: Services should be back up after maintenance. Please feel free to reach out to our support team should you continue to encounter any issues.

sgss1 :: Maintenance Completed

Our System Operations team are performing a maintenance on the server. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the maintenance is performed. This is to ensure long term performance and stability of the server. We appreciate your patience and understanding in this regard.

UPDATE: 4:50PM EDT: Services should be back up after maintenance. Please feel free to reach out to our support team should you continue to encounter any issues.

sgsrc2 :: Maintenance Completed

Our System Operations team are performing a maintenance on the server. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the maintenance is performed. This is to ensure long term performance and stability of the server. We appreciate your patience and understanding in this regard.

UPDATE: 4:50PM EDT: Services should be back up after maintenance. Please feel free to reach out to our support team should you continue to encounter any issues.

sgsrc1 :: Maintenance Completed

Our System Operations team are performing a maintenance on the server. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the maintenance is performed. This is to ensure long term performance and stability of the server. We appreciate your patience and understanding in this regard.

UPDATE: 4:50PM EDT: Services should be back up after maintenance. Please feel free to reach out to our support team should you continue to encounter any issues.

sgls5 :: Maintenance Completed

Our System Operations team are performing a maintenance on the server. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the maintenance is performed. This is to ensure long term performance and stability of the server. We appreciate your patience and understanding in this regard.

UPDATE: 4:50PM EDT: Services should be back up after maintenance. Please feel free to reach out to our support team should you continue to encounter any issues.

sgls4 :: Maintenance Completed

Our System Operations team are performing a scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the maintenance is performed. This is to ensure long term performance and stability of the server. We appreciate your patience and understanding in this regard.

UPDATE: 4:50PM EDT: Services should be back up after maintenance. Please feel free to reach out to our support team should you continue to encounter any issues.

sgls3 :: Maintenance Completed

Our System Operations team are performing a scheduled maintenance. Users will experience a brief MySQL service interruption (approximately 1-2 hours at maximum) while the maintenance is performed. This is to ensure long term performance and stability of the server. We appreciate your patience and understanding in this regard.

UPDATE: 4:50PM EDT: Services should be back up after maintenance. Please feel free to reach out to our support team should you continue to encounter any issues.

sgls2 :: Maintenance Completed

Our System Operations team are performing a scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed. This is to ensure long term performance and stability of the server. We appreciate your patience and understanding in this regard.

UPDATE: 4:50PM EDT: Services should be back up after maintenance. Please feel free to reach out to our support team should you continue to encounter any issues.

sgls1 :: Maintenance Completed

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 01:45 AM - 03:45 AM GMT+8

Services Affected:

sgls1.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 3:42 AM GMT+8: Our System Operations team has completed maintenance.

sg1-ss8 :: Maintenance Completed

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 01:45 AM - 03:45 AM GMT+8

Services Affected:

sg1-ss8.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 2:15 AM GMT+8: Our System Operations team has completed maintenance.

sg1-ss7 :: Maintenance Completed

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 01:45 AM - 03:45 AM GMT+8

Services Affected:

sg1-ss7.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 2:15 AM GMT+8: Our System Operations team has completed maintenance.

sg1-ss6 :: Maintenance Completed

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 01:45 AM - 03:45 AM GMT+8

Services Affected:

sg1-ss6.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 2:15 AM GMT+8: Our System Operations team has completed maintenance.

sg1-ss5 :: Maintenance Completed

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 01:45 AM - 03:45 AM GMT+8

Services Affected:

sg1-ss5.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 2:15 AM GMT+8: Our System Operations team has completed maintenance.

sg1-ss4 :: Maintenance Completed

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 01:45 AM - 03:45 AM GMT+8

Services Affected:

sg1-ss4.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 2:15 AM GMT+8: Our System Operations team has completed maintenance.

sg1-ss3 :: Maintenance Completed

End Date: Thursday, August 29, 2019

Time: 01:45 AM - 03:45 AM GMT+8

sg1-ss3.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

sg1-ss2 :: Maintenance Completed

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 01:45 AM - 03:45 AM GMT+8

Services Affected:

sg1-ss2.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 2:15 AM GMT+8: Our System Operations team has completed maintenance.

sg1-ss1 :: Maintenance Completed

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 01:45 AM - 03:45 AM GMT+8

Services Affected:

sg1-ss1.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 2:15 AM GMT+8: Our System Operations team has completed maintenance.

sg1-sr3 :: Maintenance Completed

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 01:45 AM - 03:45 AM GMT+8

Services Affected:

sg1-sr3.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 2:15 AM GMT+8: Our System Operations team has completed maintenance.

[RESOLVED]sg1-sr2 :: Maintenance Started

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 12:30 AM - 02:30 AM GMT+8

Services Affected:

sg1-lr2.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 1:10 PM EDT: Our System Operations team has completed maintenance.

[RESOLVED]sg1-sr1 :: Maintenance Started

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 12:30 AM - 02:30 AM GMT+8

Services Affected:

sg1-sr1.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 1:10 PM EDT: Our System Operations team has completed maintenance.

[RESOLVED]sg1-ls6 :: Maintenance Started

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 12:30 AM - 02:30 AM GMT+8

Services Affected:

sg1-ls6.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 1:10 PM EDT: Our System Operations team has completed maintenance.

[RESOLVED]sg1-ls5 :: Maintenance Started

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 12:30 AM - 02:30 AM GMT+8

Services Affected:

sg1-ls5.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 1:10 PM EDT: Our System Operations team has completed maintenance.

sg1-ls4 :: Maintenance Completed

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 12:30 AM - 02:30 AM GMT+8

Services Affected:

sg1-ls4.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 1:10 PM EDT: Our System Operations team has completed maintenance.

sg1-ls3 :: Maintenance Completed

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 12:30 AM - 02:30 AM GMT+8

Services Affected:

sg1-ls3.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 1:10 PM EDT: Our System Operations team has completed maintenance.

sg1-ls2 :: Maintenance Completed

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 12:30 AM - 02:30 AM GMT+8

Services Affected:

sg1-ls2.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 1:10 PM EDT: Our System Operations team has completed maintenance.

sg1-ls1 :: Maintenance Complete

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 12:30 AM - 02:30 AM GMT+8

Services Affected:

sg1-ls1.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 1:10 PM EDT: Our System Operations team has completed maintenance.

sg1-lr2 :: Maintenance Complete

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 12:30 AM - 02:30 AM GMT+8

Services Affected:

sg1-lr2.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 1:10 PM EDT: Our System Operations team has completed maintenance.

sg1-lr1 :: Maintenance Complete

Start Date: Thursday, August 29, 2019

End Date: Thursday, August 29, 2019

Time: 12:30 AM - 02:30 AM GMT+8

Services Affected:

sg1-lr1.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 1:10 PM EDT: Our System Operations team has completed maintenance.

 

[RESOLVED]Amsterdam DC :: Intermittent Network Issues

Our Amsterdam Data Center is currently experiencing intermittent connectivity issues. During this time, you may encounter intermittent degraded performance or connectivity. Our System Operations team is currently working on the issue. We will update you with additional information as it becomes available.

UPDATE 10:21 AM EDT: Our System Operations team has resolved this issue and connectivity in our Amsterdam data center is now stable again.

28th August 2019

No Active Incidents Reported

27th August 2019

[RESOLVED]Performance Issues :: Windows

A small portion of the Windows servers in our fleet are currently experiencing  issues with the control panel and sites loading slowly. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:00PM EDT: Our Operations team is still working on the affected servers. We will post updates as more information is available in this regard. We sincerely appreciate your patience and understanding in this matter.

August 28:

UPDATE 4:40PM EDT: Our Operations team continues to work on the servers still reporting issues. We will post updates as more information becomes available in this regard

August 29:

UPDATE 4:45AM EDT: Our Operations team continues to work to resolve the issues affecting our Windows servers. Updates will be provided as they are available. We appreciate your continued patience and understanding in this matter.

UPDATE 3:42 PM EDT: Our System Operations team has confirmed performance-related issues have been resolved.

[RESOLVED] ssdman81 :: Service Interruption

ssdman81  :: is currently experiencing a service interruption. VM's hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:10 AM EST:  ssdman81 is now stable we will continue to monitor the node but as of now all servers should be operational. 

[RESOLVED] ssdman85 :: Service Interruption

ssdman85  :: is currently experiencing a service interruption. VM's hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:15 AM EST:  ssdman85 is now stable we will continue to monitor the node but as of now all servers should be operational. 

26th August 2019

No Active Incidents Reported

25th August 2019

No Active Incidents Reported

24th August 2019

No Active Incidents Reported