Past Incidents

Start time (EDT): October 23rd, 2024 @ 1:00 

Description: Our System Operations team will be performing scheduled maintenance on this server. Users will experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

Update: The maintenance on this server is completed. 

Start time (EDT): October 23rd, 2024 @ 20:00 

End time (EDT): October 23rd, 2024 @ 21:00

Start time (Local Server Time): October 24th, 2024 @ 02:00 CET/CEST

End time (Local Server Time): October 24th, 2024 @ 03:00 CET/CEST

Description: Our System Operations team will be performing scheduled maintenance on this server. Users will experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 8:00 PM EDT: Our System Operations team started this maintenance.

UPDATE 8:16 PM EDT: The maintenance has been completed.

We are currently experiencing intermittent service interruptions at our Michigan Data Center. Users hosted in this Data Center may notice some service degradation as our system engineers investigate the situation.

UPDATE 9:45 PM ET: Our Network Engineers have determined that the disruptions are caused by a massive 400GB DDoS attack. This significant network attack has impacted services, and our team is actively working with upstream providers to resolve the issue.

UPDATE 10:30 PM ET: The issue has been successfully resolved, and services should now be functioning normally. We will continue to monitor the network closely to ensure ongoing stability. If you encounter any residual issues, please reach out to our customer support team for assistance. We appreciate your understanding regarding the extended response time during this incident.

We sincerely apologize for any inconvenience this may have caused and thank you for your patience and understanding during this time.