The system is experiencing issues

Past Incidents

5th January 2021

[RESOLVED] Live Chat :: Service Interruption

Our Live Chat application is currently facing issues. Clients contacting us via Live Chat may experience service degradation and disconnections as a result. We are investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:35PM EST: Issues with Live Chat Software have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

4th January 2021

Live Chat :: Scheduled Maintenance

Our Live Chat Software requires mandatory maintenance to ensure smooth and stable service going forward. Our Live chat may experience brief service interruptions while the routine scheduled maintenance is performed.

[RESOLVED]mi3-sr20 :: Service Interruption

mi3-sr20 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:22 PM EST: Our System Operations team has resolved this matter and all services are back online at this time.

[COMPLETED] sg1-vm7-vm1 :: Scheduled Maintenance

Start Date: Tuesday, January 5, 2020

End Date: Tuesday, January 5, 2020

Time: 12:45 AM - 12:55 AM GMT+8 January 6 Server time (Tuesday, January  5, 2020, 11:45 PM - 11:55 PM EST)

Services Affected:

sg1-vz7-vm1.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience brief service interruptions while the routine scheduled maintenance is performed.

UPDATE 11:45PM EST: Our team has started the maintenance.

UPDATE 11:55PM EST: Maintenance has been completed. Please feel free to reach out to live support if you are still encountering any issues.

3rd January 2021

No incidents reported

2nd January 2021

No incidents reported

1st January 2021

No incidents reported

31st December 2020

[Completed] az1-lr1 :: Scheduled Maintenance

Start Date: Friday, January 1, 2021

End Date: Friday, January 1, 2021

Time: 3:00 AM - 5:00 AM EST

Services Affected:

az1-lr1.supercp.com

 

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience brief service interruptions while the routine scheduled maintenance is performed.

UPDATED: RESOLVED. Maintenance Completed

30th December 2020

[RESOLVED] SG1-VZ7-VM1 :: Scheduled Maintenance

Start Date: Thursday, December 31, 2020

End Date: Thursday, December 31, 2020

Time: Thursday, December 31st  01:00 Server time (12:00 Wednesday EST)

Services Affected:

VPS Instances on Node: SG1-VZ7-VM1

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience brief service interruptions while the routine scheduled maintenance is performed.

As of 12:51 PM EST :: This was started but we had to postpone this until a later date.  We'll notify you when we start this again.

29th December 2020

No incidents reported

28th December 2020

[RESOLVED] sg1-ts2 :: Scheduled Maintenance

Start Date: Wednesday, December 30, 2020

End Date: Wednesday, December 30, 2020

Time: 11:00 AM - 1:00 PM EST (12:00 AM - 2:00 AM GMT+8, Dec-31)

Services Affected:

sg1-ts2.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience brief service interruptions while the routine scheduled maintenance is performed.

As of 11:07 AM EST :: Our operations team have now completed this maintenance.

[COMPLETED] mi3-vz7-vm6 :: Scheduled Maintenance

Start Date: Tuesday, December 29, 2020

End Date: Tuesday, December 29, 2020

Time: 1:30 AM - 4:30 AM EST

Services Affected:

mi3-vz7-vm6.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

Update 1:36AM EST: Maintenance will begin shortly, updates will be provided when the maintenance is complete.

Update 1:45AM EST: Maintenance has been completed at this time. Services are once again available.

[COMPLETED] mi3-vz7-vm5 :: Scheduled Maintenance

Start Date: Tuesday, December 29, 2020

End Date: Tuesday, December 29, 2020

Time: 1:00 AM - 4:00 AM EST

Services Affected:

mi3-vz7-vm5.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

Update 1:00AM EST: Maintenance will begin shortly, updates will be provided when the maintenance is complete.

Update 1:05AM EST: Maintenance has been completed at this time. Services are once again available.