Past Incidents

Start Date: Sunday, January 26, 2020

End Date: Sunday, January 26, 2020

Time: 12:00 AM - 5:00 AM EST

Services Affected:

ssdman82.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on the server. VPS servers hosted on this node will experience a brief service interruption (approximately 1 hour or less) while the routine scheduled maintenance is performed.

Update 12:15AM: Maintenance has begun at this time.

Update 1:30AM: Maintenance has been completed at this time.

Start Date: Sunday, January 26, 2020

End Date: Sunday, January 26, 2020

Time: 12:00 AM - 5:00 AM EST

Services Affected:

ssdman30.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on the server. VPS servers hosted on this node will experience a brief service interruption (approximately 1 hour or less) while the routine scheduled maintenance is performed.

Update 2:55AM: The maintenance has begun at this time.

Update 3:10AM: The maintenance has completed at this time.

Start Date: Saturday, January 25, 2020

End Date: Saturday, January 25, 2020

Time: 12:00 PM - 7:00 PM EST (Sunday, January 26, 12:00 AM - 7:00 AM GMT+8)

Services Affected:

Singapore Datacenter

Description: Our System Operations team will be performing routine scheduled maintenance in our Singapore datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

Start Date: Sunday, January 26, 2020

End Date: Sunday, January 26, 2020

Time: 2:00 AM - 7:00 AM EST (12:00 AM - 5:00 AM MST)

Services Affected:

Phoenix, Arizona Datacenter

Description: Our System Operations team will be performing routine scheduled maintenance in our Arizona datacenter. Users may experience multiple momentary network interruptions while the routine scheduled maintenance is performed.

Update 1:55AM: Maintenance has begun on the network for Arizona at this time. 

Update 7:00AM: Maintenance has been completed at this time.

ssdman86.a2hosting.com is currently experiencing a service interruption. VPS servers hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:02 PM EST: Our System Operations team has resolved this matter and all VPS servers hosted on this server are back online.

mi3-wtr1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:45 PM EST: Our System Operations team has resolved this matter and all services are back online.

az1-wss4.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:33 AM EST: Our System Operations team continues to work on restoring service as quickly as possible. We will continue to provide updates as they're made available.

UPDATE 12:53 PM EST: Our System Operations team is still working on restoring service as quickly as possible. We will continue to provide updates as they're made available.

UPDATE 1:44 PM EST: Our System Operations team has resolved this matter and all services are online at this time.

We have received reports of some clients unable to login to cPanel via the client portal. Our team is currently Investigating the root cause. As a workaround you may access cPanel manually by logging into my.a2hosting.com then clicking on the “Account Details” button adjacent the service in question. From there you will be able to use the Site Administration (cPanel) URL and the listed username and password to manually login to Cpanel. Detailed instructions with guide images are posted at the URL below.

https://www.a2hosting.com/kb/a2-hosting-customer-portal/viewing-and-changing-login-settings-for-shared-hosting-accounts#Viewing-and-changing-account-login-settings

UPDATE 7:20PM EST:  Issues related to cPanel logins have been resolved for most accounts. If you are still facing any issues, please use the instructions above to log in. We will post updates as more information becomes available in this regard.

UPDATE 3:35AM EST (Jan-23):  We're still having this problem with some of our reseller accounts/servers. Our team is working to resolve this issue. If you have this problem please use the instructions above to log in. We will post updates as more information becomes available in this regard.

UPDATE 2:50 PM EST (Jan-23):  We have corrected this matter and the login feature to cPanel from our customer portal is fully functional.

nlssdman10 is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:20PM EST:  Issues on nlssdman10 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

Start Date: Wednesday, January 22, 2020

End Date: Wednesday, January 22, 2020

Time: 02:00 AM - 06:00 AM EST (12:00 AM - 4:00 AM MST)

Services Affected:

mi3-wss4.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a service interruption while the routine scheduled maintenance is performed.

sgssdman3 is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.