12:00 EST 12/5/17: The server is back online but has a degraded RAID array. Our Engineers are currently working to resync the data.
12:50 EST 12/5/17: The RAID array in the server has suffered a complete failure. We are now restoring server data from backups. We have no ETA when this will complete but will provide updates as the operation progresses.
15:45 EST 12/5/17: Recovery is underway from a backup taken on 12/4/17. We do not have an ETA for completion. We appreciate your patience.
19:10 EST 12/5/17: Full recovery from backups is still in progress. The full restoration will take approximately 48 hours. We know that downtime is unpleasant. As always, your patience and understanding are appreciated.
23:15 EST 12/5/17: Recovery is still in progress. Our engineering team is working to make the restoration go as quickly as possible.
2:00 AM EST 12/6/2017: Backup restore is still running.
6:00 AM EST 12/6/2017: The restore is still running and our system engineers are monitoring the process.
11:45 AM EST 12/6/2017: The restore is at [48%] and running.
17:15 EST 12/6/2017: The restore is continuing and is at 65% complete.
18:00 EST 12/6/2017: The restore is continuing and is 68% complete.
19:00 EST 12/6/2017: The restore is continuing and is 71% complete.
20:00 EST 12/6/2017: The restore is continuing and is 74% complete.
21:00 EST 12/6/2017: The restore is continuing and is 78% complete.
22:00 EST 12/6/2017: The restore is continuing and is 78.2% complete.
23:00 EST 12/6/2017: The restore is continuing and is 79% complete.
00:00 EST 12/7/2017: The restore is continuing and is 79.3% complete.
1:00 EST 12/7/2017: The restore is continuing and is 82% complete.
3:00 EST 12/7/2017: The restore is continuing and is 84% complete.
4:00 EST 12/7/2017: The restore is continuing and is 86% complete.
6:00 EST 12/7/2017: The restore is continuing and is 89% complete.
7:00 EST 12/7/2017: The restore is continuing and is 90% complete.
8:00 EST 12/7/2017: The restore is continuing and is 91% complete.
11:00 EST 12/7/2017 The restore is continuing and is 96% complete.
13:30 EST 12/7/2017 File restore is at 100%. MySQL restore now commencing!
14:30 EST 12/7/2017 Email and web services are back online. Sites that do not rely on databases will function normally. Our engineers are working to complete the MySQL restoration, and we will continue to update this page until the restoration is complete.
16:00 EST 12/7/2017 MySQL restoration is currently 34% complete.
17:00 EST 12/7/2017 MySQL restoration is currently 83% complete.
18:00 EST 12/7/2017 MySQL restoration is complete. We are glad to report that the server is fully online. If you experience any further issues with a2ss44, please do not hesitate to reach out to us for assistance.
19:00 EST 12/7/2017 We are receiving reports that some sites are not working correctly. Our engineering staff is examining the server.
20:00 EST 12/7/2017 We have confirmed that there are issues with some versions of PHP being unavailable, causing many sites to not load correctly. Engineering is working on resolution to this issue.
21:30 EST 12/7/2017 Our engineering team has resolved the issues with PHP. Sites should now load correctly. If you have any issues, please reach out to us via a support ticket and we'll be glad to help you.
00:00 EST 12/8/2017 We have identified an issue with the PHP selector on the server, causing issues to some sites. Our engineers are working on this and we expect it to be fixed soon.
All the issues on the server have been fixed and everything is back online. If you notice any additional issues with your account, please let us know and our support agents will look into it.