The system is experiencing issues

Past Incidents

23rd September 2023

[CANCELED] Scheduled Maintenance :: mi3-sr9

Start Time: September 23nd, Saturday 02:00AM EDT

End Time: September 23nd, Saturday 06:00AM EDT

Our System Operations team will be performing the maintenance of the server mi3-sr9.supercp.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE: This maintenance has been canceled.

[COMPLETED] Scheduled Maintenance :: mi3-sr14

Start Time: September 23nd, Saturday 01:00AM EDT

End Time: September 23nd, Saturday 05:00AM EDT

Our System Operations team will be performing the maintenance of the server mi3-sr14.supercp.com. Users hosted on this server may experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 1:00 AM EDT: The scheduled maintenance has started. Updates will be provided as they become available.

UPDATE 1:15 AM EDT: The maintenance has been completed at this time and the server is back online. 

22nd September 2023

[RESOLVED] sg1-vz7-vm15 :: Service interruption

sg1-vz7-vm15 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:00 PM EDT: Our System Operations team continues to work toward resolving the interruption. We will provide updates as they're made available.

Update 01:55 AM EDT: Our System Operations team was able to resolve the issues with the server and the services are online at this time. 

[RESOLVED] sg1-ss2.a2hosting.com :: Service interruption

sg1-ss2.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:24 PM EDT: Our System Operations team is still working to resolve the service interruption. We appreciate your understanding. We will provide further updates as they become available.

UPDATE 11:00 PM EDT: Our System Operations team continues to work toward resolving the interruption. We will provide updates as they're made available.

UPDATE 12:45 AM EDT: Our System Operations team resolved this matter and all services are back online now.

[RESOLVED] sg1-ls2.a2hosting.com :: Service interruption

sg1-ls2.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:24 PM EDT: Our System Operations team is still working to resolve the service interruption. We appreciate your understanding. We will provide further updates as they become available.

UPDATE 10:55 PM EDT: Our System Operations team resolved this matter and all services are back online at this time.

[RESOLVED] sg1-vz7-vm103 :: Service interruption

sg1-vz7-vm103 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 3:15 PM EDT: Our System Operations team is still working to resolve the service interruption. We appreciate your understanding. We will provide further updates as they become available.

UPDATE 7:40 PM EDT: Our System Operations team continues to work toward resolving the interruption. We will provide updates as they're made available.

UPDATE 11:00 PM EDT: Our System Operations team continues to work toward resolving the interruption. We will provide updates as they're made available.

UPDATE 01:45 AM EDT: Our System Operations team resolved this matter and all services are back online at this time.

Scheduled Maintenance - MariaDB 10.5 upgrade on multiple AZ servers

Start Date: Thursday, September 28, 2023, EDT

End Date: Thursday, September 28, 2023, EDT

Time: 03:00 AM - 06:00 AM EDT (12:00AM - 03:00AM MST)

Services Affected: az1-ls1; az1-ls10; az1-ls13; az1-ls15; az1-lr6; az1-lr7; az1-sr11; az1-sr1; az1-sr12; az1-sr4; az1-sr6; az1-sr2; az1-sr7; az1-ss10; az1-ss12; az1-ss1; az1-ss13; az1-ss15; az1-ss14; az1-ss16; az1-ss17; az1-ss18; az1-ss19; az1-ss2; az1-ss20; az1-ss21; az1-ss22; az1-ss23; az1-ss24; az1-ss27.

Description: Our System Operations team will be performing scheduled MySQL upgrades on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

Scheduled Maintenance - MariaDB 10.5 upgrade on multiple NL servers

Start Date: Tuesday, September 26, 2023, EDT

End Date: Tuesday, September 26, 2023, EDT

Time: 09:00 PM - 11:00 PM EDT (03:00AM - 05:00AM CEST)

Services Affected: nl1-ls3; nl1-ls2; nl1-ls7; nl1-ls5; nl1-tr;1 nl1-ts7; nl1-lr5; nl1-lr7; nl1-ss100; nl1-ts100; nl1-sr10; nl1-sr11; nl1-sr5; nl1-sr8; nl1-sr3; nl1-sr2; nl1-ss1; nl1-ss15; nl1-ss13; nl1-ss14.

Description: Our System Operations team will be performing scheduled MySQL upgrades on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

Scheduled Maintenance - MariaDB 10.5 upgrade on multiple MI servers

Start Date: Tuesday, September 26, 2023, EDT End Date: Tuesday, September 26, 2023, EDT

Time: 01:00 AM - 03:00 AM EDT

Services Affected: mi3-ss58; mi3-ss54; mi3-ss57; mi3-ss61; mi3-ss60; mi3-ss63; mi3-ls11; mi3-ls13; mi3-ls14; mi3-ls17; mi3-ls2; mi3-ls5; mi3-ls4; mi3-tr3; mi3-tr2; mi3-lr1; mi3-lr16; mi3-lr14; mi3-lr2; mi3-lr8; mi3-lr4; mi3-lr7; mi3-ss100; mi3-tr100; mi3-ts100; mi3-sr11; mi3-sr10; mi3-sr1; mi3-sr14; mi3-sr13.

Description: Our System Operations team will be performing scheduled MySQL upgrades on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

21st September 2023

[RESOLVED] mi3-sr9 :: Service Interruption

mi3-sr9.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 3:55PM EDT: Issues on mi3-sr9 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

 

Scheduled Network Maintenance :: Singapore VPS nodes

Start Date: Sunday, September 24th, Singapore Time (SGT)

Start time:  01:00 AM SGT (Eastern Time: September 23rd Saturday 01:00 PM EDT)

Services Affected:

sg1-vzm-vu1

sg1-vzm-vu2

sg1-vzm-vu3

sg1-vzm-vu4

sg1-vzm-vu5

Description: Our System Operations team will be performing scheduled maintenance on the VPS nodes. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 12:00 PM EDT: The scheduled maintenance has started. Updates will be provided as they become available.

Scheduled Network Maintenance :: Netherlands VPS nodes

Start Date: Sunday, September 24th, Central European Time (CET) Time

Start time: 01:00 AM CET (Eastern Time: September 23rd Saturday 07:00 PM EDT)

Services Affected:

nl1-vz7-vm100

nl1-vz7-vm101

nl1-vz7-vm105

nl1-vz7-vm106

Description: Our System Operations team will be performing scheduled maintenance on the VPS nodes. Users will experience service interruptions while the routine scheduled maintenance is performed.

Scheduled Network Maintenance :: Michigan VPS nodes

Start Date: Sunday, September 24th

Time: 03:00 AM EDT 

Services Affected:

mi3-vz7-vm100

mi3-vz7-vm101

mi3-vz7-vm102

mi3-vz7-vm103

mi3-vz7-vm104

Description: Our System Operations team will be performing scheduled maintenance on the VPS nodes. Users will experience service interruptions while the routine scheduled maintenance is performed.

[COMPLETED] Scheduled Maintenance - MariaDB 10.5 upgrade on multiple MI servers

Start Date: Thursday, September 21, 2023, EDT  

End Date: Thursday, September 21, 2023, EDT 

Time: 01:00 AM - 03:00 AM EDT 

Services Affected:

mi3-ss37

mi3-ss4

mi3-ss34

mi3-ss39

mi3-ss44

mi3-ss43

mi3-ss42

mi3-ss38

mi3-ss47

mi3-ss5

Description: Our System Operations team will be performing scheduled MySQL upgrades on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

UPDATE 02:10 AM: The maintenance is completed.

20th September 2023

[RESOLVED] A2 Hosting KnowledgeBase server :: Service Interruption

A2 Hosting KnowledgeBase server is currently experiencing a service interruption. KnowledgeBase pages are not available at this moment. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 6:45 PM EDT: Our System Operations team were able to resolve the issue. Services are available at this time. We will continue monitoring this server. 

19th September 2023

[RESOLVED]Scheduled Network Maintenance :: SG Data Center

Beginning: September 19 ( Tuesday ), 2023 at 12:00 PM EST 

Ending: September 19 ( Tuesday ), 2023 at 16:00 PM EST 

Services Affected: Singapore Data Center. 

Description: Our System Operations team will be performing scheduled maintenance on the network. Users may experience service interruptions while the routine scheduled maintenance is performed.

Update 11:55AM EDT: The maintenance will begin shortly. Updates will be provided as they become available.

Update 1:05PM EDT: The maintenance has been completed at this time. 

[COMPLETED] ssr19 :: Scheduled Maintenance

Start Date: Tue, September 19, 2023, EDT  

End Date: Tue, September 19, 2023, EDT 

Time: 1:00 AM - 03:00 AM EDT 

Services Affected:

ssr19.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

Update 02:30 AM EDT: The maintenance has been completed; the server is up and running.

 

 

[COMPLETED] Scheduled Maintenance - MariaDB 10.5 upgrade on multiple MI servers

Start Date: Tuesday, September 19, 2023, EDT  

End Date: Tuesday, September 19, 2023, EDT 

Time: 01:00 AM - 03:00 AM EDT 

Services Affected:

mi3-ss17

mi3-ss16

mi3-ss2

mi3-ss24

mi3-ss23

mi3-ss27

mi3-ss3

mi3-ss32

mi3-ss36

mi3-ss31

Description: Our System Operations team will be performing scheduled MySQL upgrades on the server. Users will experience service interruptions while the routine scheduled maintenance is performed.

Update: 01:45 AM: The maintenance is completed.

18th September 2023

[RESOLVED]az1-sr100 :: Service Interruption

az1-sr100.supercp.com to is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 2:50 PM EDT: Our System Operations team were able to resolve the issue. Services are available at this time. We will continue monitoring this server. 

17th September 2023

No incidents reported