Incidents Reported.

Incidents

19th January 2019

az1-ls9 :: Intermittent Connectivity

az1-ls9.a2hosting.com is currently experiencing an issue causing sites hosted to have intermittent connectivity. Our System Operations team is currently working on the issue. We will update you with additional information as it becomes available.

18th January 2019

mi3-ls14 :: Intermittent Connectivity

Update 2:17 PM EST: Our System Operations team continues to investigate the root cause of this issue. We will continue to provide updates as quickly as possible.

Update 3:30 PM EST: Our System Operations team has discovered the root cause all web services are online at this time. We are investigating intermittent SSH connectivity issues and will provide an update as quickly as possible.

UPDATE  As of 2:30PM EST 01/19/2019 - We are still looking in to some connectivity issues, however these are not mostly mitigated but if you do still see issues please get in touch via ticket or livechat.

[RESOLVED]Netherlands DC :: Service Interruption

Multiple servers are currently experiencing service interruptions. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:51 AM EST :: We have identified a DDOS where we are working with our DDOS mitigation providers to get this issue resolved as soon as possible. We will continue to provide updates as quickly as possible.

UPDATE 12:26 PM EST :: Our System Operations team has mitigated the DDoS. Please contact us through support if you are still experiencing any issues.

UPDATE 2:16 PM EST :: Our System Operations team continues to monitor the network and things are still stable at this time.

UPDATE 3:30 PM EST :: Our System Operations team continues to monitor the network and things have remained stable. Please contact us if you continue to experience issues.

[RESOLVED]az1-ls4.a2hosting.com :: MySQL Interruption

az1-ls4.a2hosting.com is currently experiencing a service interruption with MySQL. Database driven websites on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:50 AM EST: Our System Operations team has resolved this issue and all services are operating as expected.

17th January 2019

[RESOLVED] AZ1-SS13 :: Service Interruption

AZ1-SS13 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:20 PM AZ1-SS13 is back under control after it was determined to be under an xml-rpc attack.

[RESOLVED]mi3-ss34 :: Service Interruption

mi3-ss34.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:45 AM EST: Our System Operations team has resolved this issue and all services are online at this time.

[RESOLVED]ssr22.supercp.com :: Service Interruption

ssr22.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 8:58 AM EST: The server is undergoing a file system check (FSCK). We will provide updates as quickly as possible.

Update 9:15 AM EST: The file system check has completed successfully. The server is now undergoing MySQL crash recovery. We will continue to provide updates as quickly as possible.

Update 9:20 AM EST: MySQL crash recovery has completed and all services are back online at this time.

[RESOLVED]mi3-ls14 :: Netowork issues

mi3-ls14.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 06:00 AM Eastern: The network issue has been resolved and we do not see any more problems.

[RESOLVED]SGSSDMAN3 :: Service Interruption

SGSSDMAN3 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:30 AM Eastern: The networking issue with the server has stopped and we didn't notice any new packet loss for the last 60 minutes.

16th January 2019

[RESOLVED] A2SS40 :: Service Interruption

A2SS40 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 19:10 EST A2SS40 is back online

ssr23.supercp.com :: Service Interruption

ssr23.supercp.com is currently experiencing intermittent connectivity interruptions. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

15th January 2019

[RESOLVED]ssdman81 :: Service Interruption

ssdman81.a2hosting.com is currently experiencing a service interruption. VPS servers hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 1:46 PM EST : Our System Operations team has resolved this issue and all VPS servers are online at this time.

[RESOLVED]mi3-sr13.supercp.com :: Service Interruption

mi3-sr13.supercp.com is currently experiencing a service interruption on some sites. Some users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:47 AM EST: Our System Operations team has resolved this issue and all services are back online at this time.

14th January 2019

[RESOLVED] SSDSEMI15 :: Service Interruption

SSDSEMI15 is being rebooted. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 18:05: SSDSEMI15 is back online and VM's have started.

[RESOLVED] Multiple Servers Offline - Michigan DC

Multiple servers are currently experiencing service interruptions. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:33 AM EST :: We have identified a DDOS where we are working with our DDOS mitigation providers to get this issue resolved as soon as possible, we'll keep you posted with more updates soon.

UPDATE 12:54 PM EST :: We are still working with our DDOS Mitigation providers to get this issue resolved, as more information comes available we will upodate you soon.

UPDATE 1:40 PM EST :: Please let us advise this issue has now been mitigated, if you see any issues please let us know via ticket or livechat for them to be looked in to on an individual basis.

[RESOLVED] mi3-ls14 :: Service Interruption

mi3-ls14.a2hosting.com is currently experiencing a service interruption on some sites. Some users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:33 AM EST :: We have identified a DDOS where we are working with our DDOS mitigation providers to get this issue resolved as soon as possible, we'll keep you posted with more updates soon.

UPDATE 12:54 PM EST :: We are still working with our DDOS Mitigation providers to get this issue resolved, as more information comes available we will upodate you soon.

UPDATE 1:40 PM EST :: Please let us advise this issue has now been mitigated, if you see any issues please let us know via ticket or livechat for them to be looked in to on an individual basis.

13th January 2019

No Active Incidents Reported