No Active Incidents Reported

Incidents

12th December 2019

No Active Incidents Reported

11th December 2019

mi3-wss10 :: Service Interruption

mi3-wss10 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:05 PM EST: Our System Operations resolved this matter.

[RESOLVED]nlssdman27 :: Service Interruption

nlssdman27  is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:19 AM EST: Our System Operations resolved this matter and all VPS servers hosted on this node are back online.

 

10th December 2019

[RESOLVED]az1-lr3 :: MySQL Interruption

az1-lr3.supercp.com is currently experiencing a service interruption with MySQL. Clients hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:54 PM EST: Our System Operations team has resolved this matter and all services are back online. We will continue to monitor the situation closely.

9th December 2019

[RESOLVED]mi3-wss12 :: Service Interruption

mi3-wss12 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:11 PM EST: Our System Operations team has resolved this matter and all services are online at this time.

sg1-wts1 :: Service Interruption

sg1-wts1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:55PM EST:  Issues on sg1-wts1 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

nlss2 :: Scheduled Maintenance

Start Date: Monday, December 09, 2019End Date: Monday, December 09, 2019Time: 06:30 PM - 07:30 PM EST (11:30 PM - 12:30 AM UTC)Services Affected:nlss2.supercp.comDescription: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 6:30PM EST: Our Operations team has started the scheduled maintenance. We will update you as more information is made available in this regard. We sincerely apologize for the inconvenience in the meanwhile.

UPDATE 6:50PM EST:  Maintenance on nlss2 has been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

8th December 2019

No Active Incidents Reported

7th December 2019

nlss2: MYSQL Service Interruption

nlss2 is currently experiencing a service interruption with MYSQL. Clients hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Updated 10:55 PM 12/7/2019:  Issues on nlss2 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

6th December 2019

ssdsemi7 :: Service Interruption

ssdsemi7 is currently experiencing a service interruption. VPS clients hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:05PM EST:  Issues on ssdsemi7 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

5th December 2019

Network Interruption :: Singapore

Some servers hosted in our Singapore facility are  currently experiencing a Network interruption. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:50PM EST: Our Engineers are still working on this. We will post updates as more information becomes available. We sincerely apologize for the inconvenience in this regard.

UPDATE  01:33AM (Dec-06) EST: Our Engineers team is continuing to work on this incident. We will update this thread as more information is made available in this regard 

UPDATE 01:45 AM (Dec-06)  EST: Our Engineers team has mitigated a DDoS attack and all services are back online. We will continue to monitor the situation closely.