No Active Incidents Reported

Incidents

28th January 2020

[RESOLVED]mi3-wts10 :: Service Interruption

mi3-wts10.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 3:15AM EST: Our System Operations team has managed to resolve the issues at this time. We'll continue to monitor the server for any issues.

27th January 2020

[RESOLVED]mi3-wss7 :: Service Interruption

mi3-wss7.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 5:45AM EST: Our System Operations team was able to correct the issue and the service is once again available.

26th January 2020

No Active Incidents Reported

25th January 2020

No Active Incidents Reported

24th January 2020

[RESOLVED]ssdman94 :: Scheduled Maintenance

Start Date: Sunday, January 26, 2020

End Date: Sunday, January 26, 2020

Time: 12:00 AM - 5:00 AM EST

Services Affected:

ssdman94.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on the server. VPS servers hosted on this node will experience a brief service interruption (approximately 1 hour or less) while the routine scheduled maintenance is performed.

Update 1:40AM EST: The maintenance has begun at this time.

Update 2:05AM EST: The maintenance has been completed at this time.

[RESOLVED]ssdman82 :: Scheduled Maintenance

Start Date: Sunday, January 26, 2020

End Date: Sunday, January 26, 2020

Time: 12:00 AM - 5:00 AM EST

Services Affected:

ssdman82.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on the server. VPS servers hosted on this node will experience a brief service interruption (approximately 1 hour or less) while the routine scheduled maintenance is performed.

Update 12:15AM: Maintenance has begun at this time.

Update 1:30AM: Maintenance has been completed at this time.

[RESOLVED]ssdman30 :: Scheduled Maintenance

Start Date: Sunday, January 26, 2020

End Date: Sunday, January 26, 2020

Time: 12:00 AM - 5:00 AM EST

Services Affected:

ssdman30.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on the server. VPS servers hosted on this node will experience a brief service interruption (approximately 1 hour or less) while the routine scheduled maintenance is performed.

Update 2:55AM: The maintenance has begun at this time.

Update 3:10AM: The maintenance has completed at this time.

23rd January 2020

Amsterdam DC :: Scheduled Maintenance

Start Date: Monday, February 3, 2020

End Date: Tuesday, February 4, 2020

Time: 6:00 PM - 1:00 AM EST (Tuesday, February 4, 12:00 AM - 7:00 AM CET)

Services Affected:

Amsterdam Datacenter

Description: Our System Operations team will be performing routine scheduled maintenance in our Amsterdam datacenter. Users will experience multiple momentary network interruptions while the routine scheduled maintenance is performed.

Singapore DC :: Scheduled Maintenance

Start Date: Monday, January 27, 2020

End Date: Monday, January 27, 2020

Time: 12:00 PM - 7:00 PM EST (Tuesday, January 28, 12:00 AM - 7:00 AM GMT+8)

Services Affected:

Singapore Datacenter

Description: Our System Operations team will be performing routine scheduled maintenance in our Singapore datacenter. Users will experience multiple momentary network interruptions while the routine scheduled maintenance is performed.

Update 12:00AM: The first portion of this maintenance has been completed at this time. Further maintenance is planned for tomorrow.

[COMPLETED]Singapore DC :: Scheduled Maintenance

Start Date: Saturday, January 25, 2020

End Date: Saturday, January 25, 2020

Time: 12:00 PM - 7:00 PM EST (Sunday, January 26, 12:00 AM - 7:00 AM GMT+8)

Services Affected:

Singapore Datacenter

Description: Our System Operations team will be performing routine scheduled maintenance in our Singapore datacenter. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

[RESOLVED]Arizona DC :: Scheduled Maintenance

Start Date: Sunday, January 26, 2020

End Date: Sunday, January 26, 2020

Time: 2:00 AM - 7:00 AM EST (12:00 AM - 5:00 AM MST)

Services Affected:

Phoenix, Arizona Datacenter

Description: Our System Operations team will be performing routine scheduled maintenance in our Arizona datacenter. Users may experience multiple momentary network interruptions while the routine scheduled maintenance is performed.

Update 1:55AM: Maintenance has begun on the network for Arizona at this time. 

Update 7:00AM: Maintenance has been completed at this time.

ssdsemi13 :: Scheduled Maintenance

Start Date: Sunday, February 2, 2020End Date: Sunday, February 2, 2020Time: 01:00 AM - 02:00 AM ESTServices Affected:ssdsemi13.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on the server. VPS will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

22nd January 2020

[RESOLVED]ssdman86 :: Service Interruption

ssdman86.a2hosting.com is currently experiencing a service interruption. VPS servers hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:02 PM EST: Our System Operations team has resolved this matter and all VPS servers hosted on this server are back online.

[RESOLVED]mi3-wtr1 :: Service Interruption

mi3-wtr1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:45 PM EST: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED]az1-wss4 :: Service Interruption

az1-wss4.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:33 AM EST: Our System Operations team continues to work on restoring service as quickly as possible. We will continue to provide updates as they're made available.

UPDATE 12:53 PM EST: Our System Operations team is still working on restoring service as quickly as possible. We will continue to provide updates as they're made available.

UPDATE 1:44 PM EST: Our System Operations team has resolved this matter and all services are online at this time.

[COMPLETED]az1-wss4 :: Scheduled Maintenance

Start Date: Wednesday, January 22, 2020

End Date: Wednesday, January 22, 2020

Time: 02:00 AM - 06:00 AM EST

Services Affected:

az1-wss4.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on this service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 7:00AM: Maintenance has been completed at this time. We'll continue to monitor the service for any issues.

21st January 2020

[RESOLVED]cPanel Interruption

We have received reports of some clients unable to login to cPanel via the client portal. Our team is currently Investigating the root cause. As a workaround you may access cPanel manually by logging into my.a2hosting.com then clicking on the “Account Details” button adjacent the service in question. From there you will be able to use the Site Administration (cPanel) URL and the listed username and password to manually login to Cpanel. Detailed instructions with guide images are posted at the URL below.

https://www.a2hosting.com/kb/a2-hosting-customer-portal/viewing-and-changing-login-settings-for-shared-hosting-accounts#Viewing-and-changing-account-login-settings

UPDATE 7:20PM EST:  Issues related to cPanel logins have been resolved for most accounts. If you are still facing any issues, please use the instructions above to log in. We will post updates as more information becomes available in this regard.

UPDATE 3:35AM EST (Jan-23):  We're still having this problem with some of our reseller accounts/servers. Our team is working to resolve this issue. If you have this problem please use the instructions above to log in. We will post updates as more information becomes available in this regard.

UPDATE 2:50 PM EST (Jan-23):  We have corrected this matter and the login feature to cPanel from our customer portal is fully functional.