No Active Incidents Reported

Incidents

17th October 2019

[RESOLVED]az1-ls16.a2hosting.com :: MySQL Interruption

az1-ls16.a2hosting.com is currently experiencing a MySQL interruption. Users with MySQL databases hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 9:35 AM EDT: Our System Operations team has resolved this matter and all services are back online.

16th October 2019

[RESOLVED] Phone Service Interruption

Our phone system is currently experiencing a service interruption. Please use our Live Chat or open a ticket while our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

Update 3:52PM :: Our phone system is once again online. We will continue to monitor the service for any additional issues.

[RESOLVED]ssdman79 :: Service Interruption

ssdman79.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:03 PM EDT: Our System Operations team has resolved this matter and all VPS servers hosted on this node are back online.

 

[COMPLETE]sg1-ss1 :: Emergency Maintenance

Start Date: Wednesday, October 16, 2019

End Date: Wednesday, October 16, 2019

Time: 01:00 PM - 03:00 PM EST (5:00 PM - 7:00 PM UTC)

Services Affected:

sg1-ss1.a2hosting.com

Description: Our System Operations team will be performing a reboot of the server for emergency maintenance. Users will experience a brief service interruption (approximately 30 minutes or less) while the maintenance is performed.

UPDATE 1:05 PM EDT (5:05 PM UTC): Our System Operations team has completed emergency maintenance and the server is back online.

 

[RESOLVED]nlssdman24 :: Service Interruption

nlssdman24.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:17 PM EDT: Our System Operations team has resolved this matter and all VPS servers hosted on this node are back online.

15th October 2019

[RESOLVED] mi3-wss4::Service Interruption

mi3-wss4  is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE8:15 PM EDT: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED]az1-ss3 :: Service Interruption

az1-ss3.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 12:20 PM EDT: Our System Operations team has resolved this matter and all services are back online.

 

[RESOLVED]nl1-ss12 :: MySQL Interruption

nl1-ss12.a2hosting.com is currently experiencing a MySQL interruption. Users with MySQL databases hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 12:37 PM EDT: Our System Operations team has resolved this matter and the MySQL service is back online.

 

[RESOLVED]az1-ls5 :: MySQL Interruption

az1-ls5.a2hosting.com is currently experiencing a MySQL interruption. Users with MySQL databases hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 11:16 AM EDT: Our System Operations team has resolved this matter and the MySQL service is back online.

 

[RESOLVED]az1-wss1 :: Service Interruption

az1-wss1.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 9:32 AM EDT: Our System Operations team has resolved this matter and all services are back online.

 

[RESOLVED]nlls3 :: MySQL Interruption

nlls3.a2hosting.com is currently experiencing an issue with MySQL service. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:12 AM EDT: Our System Operations team has resolved this matter and MySQL services are back online.

14th October 2019

[RESOLVED] MI3-WSS11 :: Service Interruption

MI3-WSS11 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE  As of 3:35 PM EDT :: All services are now back online and if you are seeing any issues with your service please do not hesitate in getting in touch via ticket or livechat.

[RESOLVED]ssdman89 :: Service Interruption

ssdman89.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:52 PM EDT: Our System Operations team has resolved this matter and all VPS servers hosted on this node are back online.

 

[RESOLVED]Dedicated Servers: Service Interruption

Multiple Dedicated servers in our Michigan DC are currently experiencing a service interruption. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 2:15 PM EDT: Our System Operations continues to work on restoring service to all servers. We will continue to provide updates as they're made available.

UPDATE 3:12 PM EDT: Any affected servers are back online but we are still monitoring the situation internally.   If you are seeing any issues with your service please do not hesitate in getting in touch via ticket or livechat.

[RESOLVED] nlsrc4 :: Service Interruption

nlsrc4.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 12:21 PM EDT: Our System Operations team is still working on restoring all services. We will continue to provide updates as they are made available.

UPDATE 1:38 PM EDT: Our System Operations team continues to work on restoring all services. We will continue to provide updates as they are made available.

UPDATE 2:50 PM EDT: Our System Operations team is still working on restoring all services. We will continue to provide updates as they are made available.

UPDATE  As of 3:05 PM EDT :: All services are now back online and if you are seeing any issues with your service please do not hesitate in getting in touch via ticket or livechat.

13th October 2019

Phone Service Interruption

Our phone system is currently experiencing a service interruption. Please use our Live Chat or open a ticket while our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

Update 7:30AM: Our Operations team has identified the cause of this issue and is currently working with our vendors to resolve the trouble. Updates will be provided as they are available.

Update 8:20AM: Our phone system is once again online. We will continue to monitor the service for any additional issues.

12th October 2019

[RESOLVED] AZ1-SS19 :: Service Interruption

AZ1-SS19 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE  As of 3:05 PM EDT :: All services are now back online and if you are seeing any issues with your service please do not hesitate in getting in touch via ticket or livechat.

[RESOLVED] SG1-WSS1 :: Service Interruption

SG1-WSS1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE  As of 11:08 AM EDT :: All services are now back online and if you are seeing any issues with your service please do not hesitate in getting in touch via ticket or livechat.

11th October 2019

az1-ss5 :: Service Interruption

az1-ss5 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:50PM EDT:  Issues on az1-ss5 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]mi3-sr5 :: Service Interruption

mi3-sr5.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:33 PM EDT: Our System Operations team has resolved this matter and all services are back online.

 

[RESOLVED]mi3-wts7 :: MSSQL Interruption

mi3-wts7.a2hosting.com is currently experiencing an issue with MSSQL service. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:46 AM EDT: Our System Operations team has resolved this matter and the MSSQL service is back online.

 

az1-ss12 :: Scheduled Maintenance

Start Date: Wednesday, October 30, 2019

End Date: Wednesday, October 30, 2019

Time: 4:00 AM - 6:00 AM EST (1:00 AM - 3:00 AM PST)

Services Affected:

az1-ss12.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-ss11 :: Scheduled Maintenance

Start Date: Wednesday, October 30, 2019End Date: Wednesday, October 30, 2019Time: 4:00 AM - 6:00 AM EST (1:00 AM - 3:00 AM PST)Services Affected:az1-ss11.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-ss1 :: Scheduled Maintenance

Start Date: Wednesday, October 30, 2019

End Date: Wednesday, October 30, 2019

Time: 4:00 AM - 6:00 AM EST (1:00 AM - 3:00 AM PST)

Services Affected:

az1-ss1.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-ls7 :: Scheduled Maintenance

Start Date: Monday, October 28, 2019

End Date: Monday, October 28, 2019

Time: 4:00 AM - 6:00 AM EST (1:00 AM - 3:00 AM PST)

Services Affected:

az1-ls7.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-ls5 :: Scheduled Maintenance

Start Date: Monday, October 28, 2019

End Date: Monday, October 28, 2019

Time: 4:00 AM - 6:00 AM EST (1:00 AM - 3:00 AM PST)

Services Affected:

az1-ls5.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-ls12 :: Scheduled Maintenance

Start Date: Monday, October 28, 2019

End Date: Monday, October 28, 2019

Time: 4:00 AM - 6:00 AM EST (1:00 AM - 3:00 AM PST)

Services Affected:

az1-ls12.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-ss9 :: Scheduled Maintenance

Start Date: Thursday, November 7, 2019

End Date: Thursday, November 7, 2019

Time: 4:00 AM - 6:00 AM EST (1:00 AM - 03:00 AM PST)

Services Affected:

az1-ss9.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-ss7 :: Scheduled Maintenance

Start Date: Thursday, November 7, 2019

End Date: Thursday, November 7, 2019

Time: 4:00 AM - 6:00 AM EST (1:00 AM - 03:00 AM PST)

Services Affected:

az1-ss7.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-ss5 :: Scheduled Maintenance

Start Date: Thursday, November 7, 2019End Date: Thursday, November 7, 2019Time: 4:00 AM - 6:00 AM EST (1:00 AM - 03:00 AM PST)Services Affected:az1-ss5.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-ss4 :: Scheduled Maintenance

Start Date: Monday, November 4, 2019

End Date: Monday, November 4, 2019

Time: 4:00 AM - 6:00 AM EST (1:00 AM - 03:00 AM PST)

Services Affected:

az1-ss4.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-ss3 :: Scheduled Maintenance

Start Date: Monday, November 4, 2019

End Date: Monday, November 4, 2019

Time: 4:00 AM - 6:00 AM EST (1:00 AM - 03:00 AM PST)

Services Affected:

az1-ss3.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-ss19 :: Scheduled Maintenance

Start Date: Monday, November 4, 2019

End Date: Monday, November 4, 2019

Time: 4:00 AM - 6:00 AM EST (1:00 AM - 03:00 AM PST)

Services Affected:

az1-ss19.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

[RESOLVED]az1-ls16.a2hosting.com :: MySQL Interruption

az1-ls16.a2hosting.com is currently experiencing an issue with MySQL service. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:03 AM EDT: Our System Operations team has resolved this matter and the MySQL service is back online.

 

az1-ss18 :: Scheduled Maintenance

Start Date: Friday, November 1, 2019

End Date: Friday, November 1, 2019

Time: 4:00 AM - 6:00 AM EST (1:00 AM - 03:00 AM PST)

Services Affected:

az1-ss18.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-ss15 :: Scheduled Maintenance

Start Date: Friday, November 1, 2019

End Date: Friday, November 1, 2019

Time: 4:00 AM - 6:00 AM EST (1:00 AM - 03:00 AM PST)

Services Affected:

az1-ss15.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-ss13 :: Scheduled Maintenance

Start Date: Friday, November 1, 2019

End Date: Friday, November 1, 2019

Time: 4:00 AM - 6:00 AM EST (1:00 AM - 03:00 AM PST)

Services Affected:

az1-ss13.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

nl1-ss7 :: Scheduled Maintenance

Start Date: Thursday, October 24, 2019

End Date: Thursday, October 24, 2019

Time: 7:00 PM - 9:00 PM EST (11:00 PM - 01:00 AM UTC)

Services Affected:

nl1-ss7.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

nl1-ss6 :: Scheduled Maintenance

Start Date: Thursday, October 24, 2019

End Date: Thursday, October 24, 2019

Time: 7:00 PM - 9:00 PM EST (11:00 PM - 01:00 AM UTC)

Services Affected:

nl1-ss6.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

nl1-ss3 :: Scheduled Maintenance

Start Date: Thursday, October 24, 2019

End Date: Thursday, October 24, 2019

Time: 7:00 PM - 9:00 PM EST (11:00 PM - 01:00 AM UTC)

Services Affected:

nl1-ss3.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

nlssdsemi1 :: Scheduled Maintenance

Start Date: Tuesday, October 22, 2019

End Date: Tuesday, October 22, 2019

Time: 7:00 PM - 9:00 PM EST (11:00 PM - 01:00 AM UTC)

Services Affected:

nlssdsemi1.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

nl1-ss11 :: Scheduled Maintenance

Start Date: Tuesday, October 22, 2019

End Date: Tuesday, October 22, 2019

Time: 7:00 PM - 9:00 PM EST (11:00 PM - 01:00 AM UTC)

Services Affected:

nl1-ss11.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

nl1-ss1 :: Scheduled Maintenance

Start Date: Tuesday, October 22, 2019

End Date: Tuesday, October 22, 2019

Time: 7:00 PM - 9:00 PM EST (11:00 PM - 01:00 AM UTC)

Services Affected:

nl1-ss1.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

nl1-ls7 :: Scheduled Maintenance

Start Date: Sunday, October 20, 2019

End Date: Sunday, October 20, 2019

Time: 7:00 PM - 9:00 PM EST (11:00 PM - 01:00 AM UTC)

Services Affected:

nl1-ls7.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

nl1-ls6 :: Scheduled Maintenance

Start Date: Sunday, October 20, 2019

End Date: Sunday, October 20, 2019

Time: 7:00 PM - 9:00 PM EST (11:00 PM - 01:00 AM UTC)

Services Affected:

nl1-ls6.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

nlssdman1 :: Scheduled Maintenance

Start Date: Friday, October 18, 2019

End Date: Friday, October 18, 2019

Time: 7:00 PM - 9:00 PM EST (11:00 PM - 01:00 AM UTC)

Services Affected:

nlssdman1.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

nl1-lr2 :: Scheduled Maintenance

Start Date: Friday, October 18, 2019

End Date: Friday, October 18, 2019

Time: 7:00 PM - 9:00 PM EST (11:00 PM - 01:00 AM UTC)

Services Affected:

nl1-lr2.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

nl1-lr1 :: Scheduled Maintenance

Start Date: Friday, October 18, 2019

End Date: Friday, October 18, 2019

Time: 7:00 PM - 9:00 PM EST (11:00 PM - 01:00 AM UTC)

Services Affected:

nl1-lr1.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

[COMPLETED]sg1-ss6 :: Scheduled Maintenance

Start Date: Tuesday, October 15, 2019

End Date: Tuesday, October 15, 2019

Time: 01:00 PM - 03:00 PM EST (5:00 PM - 7:00 PM UTC)

Services Affected:

sg1-ss6.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 1:19 PM EDT (5:19 PM UTC): Our System Operations team has completed scheduled maintenance and the server is back online.

[COMPLETED]sg1-ss3 :: Scheduled Maintenance

Start Date: Tuesday, October 15, 2019

End Date: Tuesday, October 15, 2019

Time: 01:00 PM - 03:00 PM EST (5:00 PM - 7:00 PM UTC)

Services Affected:

sg1-ss3.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 1:19 PM EDT (5:19 PM UTC): Our System Operations team has completed scheduled maintenance and the server is back online.

[COMPLETED]sg1-sr3 :: Scheduled Maintenance

Start Date: Monday, October 14, 2019

End Date: Monday, October 14, 2019

Time: 01:00 PM - 03:00 PM EST (5:00 PM - 7:00 PM UTC)

Services Affected:

sg1-sr3.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 1:32 PM EDT (5:32 PM UTC): Our System Operations team has completed scheduled maintenance and the server is back online.

[COMPLETED]sg1-ls5 :: Scheduled Maintenance

Start Date: Monday, October 14, 2019

End Date: Monday, October 14, 2019

Time: 01:00 PM - 03:00 PM EST (5:00 PM - 7:00 PM UTC)

Services Affected:

sg1-ls5.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 1:32 PM EDT (5:32 PM UTC): Our System Operations team has completed scheduled maintenance and the server is back online.

[RESOLVED]nl1-ss7 :: Unreachable

nl1-ss7.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 01:35 AM EDT: The issue has been resolved and the server is back online.