Incidents Reported.

Incidents

25th September 2018

No Active Incidents Reported

24th September 2018

No Active Incidents Reported

23rd September 2018

Scheduled Maintenance :: Multiple Servers

Estimated End Time: September 23, 2018 approximately 2:01AM EST

Services Affected:

ssr2.supercp.com

a2s81.a2hosting.com

a2ss2.a2hosting.com

a2ss3.a2hosting.com

ssdman3.a2hosting.com

ssdman4.a2hosting.com

ssdman5.a2hosting.com

solsemi14.a2hosting.com

ssdsemi2.a2hosting.com

Description: Our Engineering team will be performing scheduled maintenance. All services will be unavailable during this maintenance.

Maintenance :: mi3-wdb1 extended maintenance

We have opened an individual post for the extended maintenance on the mi3-wdb1 server. This database server maintenance would affect customers on the following list of servers.

mi3-wss1

mi3-wss2

mi3-wts1

mi3-wts2

mi3-wsr1

mi3-wsr2

We will post further updates on the progress of the maintenance here.

Update: 23 September 2018 - 1:30AM - Maintenance has been completed and the service is online and available.

22nd September 2018

[COMPLETE]Routine Maintenance :: Multiple Windows Servers

Start Time: September 22, 2018 8 PM Eastern

Estimated End Time: September 22, 2018 approximately 10 PM Eastern

Description: Our Engineering team will be performing scheduled maintenance. All services will be unavailable during this maintenance. A quick restart of our windows servers to apply required upgrades and patches.

Update 11:52 PM Eastern: Only a couple of remaining servers are left to complete in the maintenance window. We will update when complete. Thank you for your patience.

Update 12:30 AM Eastern: One database server has entered extended maintenance due to the restart process. We have opened a separate issue for mi3-wdb1 and will provide additional updates there and will close this general maintenance post.

21st September 2018

No Active Incidents Reported

20th September 2018

[RESOLVED] sr8.supercp.com :: Service Interruption

sr8.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE: We are postponing maintenance of SR8 until a later date.

[RESOLVED]a2s71.a2hosting.com :: Service Interruption

a2s71.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 18:40 EDT A2S71 is still under maintenance but is currently online. We will update with current status as it is available.

[RESOLVED]sg1-sr1.supercp.com :: Service Interruption

sr1-sr1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 1:52 PM EST : Our System Operations team has corrected this issue and all services are running at this time.

[RESOLVED]mi3-wtr1.supercp.com :: Reboot Required

mi3-wtr1.supercp.com is currently being rebooted to correct an issue with the server. Users hosted on this server will experience service degradation as a result. Our System Operations team expects the downtime to be under 10 minutes. We will provide updates as more details are made available.

Update 1:20 PM EST : The server is back online and operating as expected.

[RESOLVED]Multiple servers not accessible

Multiple shared servers and VPS nodes are currently experiencing a service interruption. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Affected shared servers:

a2ss18.a2hosting.com

a2ss36.a2hosting.com

VPS nodes:

ssdsemi1

ssdman25

UPDATE 1:00 AM EDT: We have found that multiple dedicated servers are affected by this service interruption as well. Our data center techs are still looking into this.

UPDATE 1:30 AM EDT: The issue has been mostly fixed and all servers except a2ss18.a2hosting.com are back online. This one is still being worked on.

UPDATE 2:10 AM EDT: a2ss18.a2hosting.com has been fixed as well and it's back online now

19th September 2018

[RESOLVED] MI3-WTS9 Restart Notification

mi3-wts9.a2hosting.com is currently being rebooted to correct an issue with the server. Users hosted on this server will experience service degradation as a result. Our System Operations team expects the downtime to be under 10 minutes. We will provide updates as more details are made available.

UPDATE  As of 10:04 EST This issue has now been resolved.  Please let us know if you are experiencing any difficulties.