The system is experiencing issues

Past Incidents

19th August 2022

No incidents reported

18th August 2022

Michigan Datacenter :: Scheduled Maintenance

Start Date: Wednesday, August 19th, 2022

End Date: Wednesday, August 19th, 2022

Time: 12:00 AM

Description: Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

[RESOLVED] Michigan Datacenter :: Scheduled Maintenance

Start Date: Wednesday, August 18th, 2022

End Date: Wednesday, August 18th, 2022

Time: 12:00 AM - 05:40 AM EDT

Description: Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 02:35 AM EDT: Our Engineers are still working on the maintenance. Users may experience service interruptions in the meantime. All support requests to other servers may also take a longer time to be completed. We appreciate your patience and we are going to update this thread as soon as more information becomes available. 

UPDATE 03:47 AM EDT: The first stage of the maintenance has been completed. Services are up and running. If you are experiencing any problems, please, reach out to our Live Support. 

UPDATE 05:40 AM EDT: The last stage of the maintenance is completed.

[RESOLVED] Barracuda Email Service :: Service Interruption

Barracuda Email Services are currently experiencing a service interruption. Users with email services here will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE As of 9:45 AM :: Our engineering teams are still working on this issue with Barracuda and we will provide updates as we know more.

UPDATE As of 11:30 AM :: Our engineering teams are still working on this issue with Barracuda, unfortunately, we do not have an ETA but we will update you as we know more.

UPDATE As of 12:20 AM :: Our engineering teams are still working on this issue with Barracuda, we will update you as we know more.

UPDATE As of 1:40 PM :: Our engineering teams and Barracuda have now resolved this issue, we do apologise for the inconvenience caused.

[RESOLVED} Customer Portal: Auto-Login cPanel error

There is a problem with the Auto-Login to the cPanel from the Customer Portal due to the ongoing maintenance on our datacenter. Customers on MI/NL/AZ may get errors while logging in from their account on a2hosting.com.

Please, use the direct link to your cPanel as described in our manual in the meantime:

https://www.a2hosting.com/kb/cpanel/getting-started-with-cpanel/accessing-cpanel?#Method-2.3A-Access-cPanel-Directly

Our Operations team is working on this problem. We appreciate your patience and understanding!

UPDATE 03:45 AM EDT. cPanel Auto-Login function is fully operational again. If you are experiencing any problems, please, reach out to our Live Support.

[RESOLVED] a2ls23 :: Scheduled Maintenance

Start Date: August 18th (Thursday)

Time: 1:00 AM EDT (Server time: August 18th  - 1:00 AM EDT)

Services Affected:

a2ls23.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on a2ls23.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 01:35 AM EDT: The maintenance is completed successfully.

17th August 2022

[RESOLVED] az1-vz7-vm9 :: Service Interruption

az1-vz7-vm9 is currently experiencing a service interruption. VPS hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:30PM EST The issue affected az1-vz7-vm9 have been resolved. Please reach out to our support team should you encounter any additional issues.

[RESOLVED]nl1-tr3 :: Service Interruption

nl1-tr3 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:10 AM EDT: Our Engineers have corrected the issue affecting nl1-tr3. Services have been restored at this time.

[RESOLVED:]mi3-ss10 :: Service Interruption

mi3-ss10 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:00 AM EDT: Our Engineers are working to correct the issues affecting the service. We will provide further updates as they become available.

UPDATE 7:35 AM EDT: Our Engineers have identified the cause of the issue and continue to work to restore all services. Further updates will be provided.

 

RESOLVED 7:45 AM EDT: Our Engineers have resolved the issue.  If still experiencing any issues please submit a ticket to support.

[RESOLVED]Michigan Datacenter :: Scheduled Maintenance

Start Date: Wednesday, August 17th, 2022

End Date: Wednesday, August 17th, 2022

Time: 12:00 AM - 06:00 AM EDT

Description: Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 12:00 AM EDT: Our Engineers have started the maintenance. We will post updates as we make progress. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 05:00 AM EDT: Our Engineers have completed their tasks at this time. We appreciate your patience and understanding.

16th August 2022

[RESOLVED] mi3-ss10 :: Service Interruption

mi3-ss10 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE: Issues on mi3-ss10 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

15th August 2022

[RESOLVED]az1-lr2 :: Scheduled Maintenance

Start Date: August 16th (Tuesday)

Time: 3:00 AM EDT - 07:00 AM EDT (12:00 PM Aug 16th - 4:00AM Aug 16th Server Time)

Services Affected:

az1-lr2.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on az1-lr2.supercp.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:00AM EDT: Our Engineers have started the maintenance. We will post updates as we make progress. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 5:00AM EDT: The maintenance is still in progress. Further updates will be provided as they become available.

UPDATE 7:15AM EDT: Maintenance has been completed at this time. Services are once again available.

14th August 2022

No incidents reported

13th August 2022

[RESOLVED]Michigan Datacenter :: Scheduled Maintenance

Start Date: Tuesday, August 16th, 2022

End Date: Tuesday, August 16th, 2022

Time: 1:00 AM - 05:00 AM EDT

Description: Our Network Engineering team is performing network maintenance in our Michigan Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will post all updates associated with this maintenance in this thread.

UPDATE 1:00AM EDT: Our Engineers have started the maintenance. We will post updates as we make progress. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 1:35AM EDT: Maintenance has been completed at this time. Services are available once again.

12th August 2022

mi3-ss10 :: Service Interruption

mi3-ss10 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:38 PM EDT: Our System Operations team continues to work toward resolving the interruption. We will provide updates as they're made available.

UPDATE 12:55 AM EDT: Our System Operations team is still working on resolving the interruption. Further updates will be provided as they become available.

UPDATE 03:05 AM EDT: Our System Operations team continues to work toward resolving the interruption. We appreciate your patience in the meantime.

UPDATE 06:00 AM EDT: Our System Operations team is still working to resolve the interruption. We appreciate your continued patience.

UPDATE 10:00 AM EDT: Our System Operations team is still working on resolving the interruption. Further updates will be provided as they become available.

UPDATE 2:00 PM EDT: Our System Operations team is still working to resolve the interruption. We appreciate your continued patience.

UPDATE 7:52 PM EDT: Our System Operations team is still working on the service interruption. Additional updates will be provided as they become available.

UPDATE 1:00 AM EDT: Our System Operations team continues to work on bringing all services back online. At this time, website services are once again available. Our Support team is available if your website is still experiencing issues. Email services remain unavailable.

UPDATE 07:50 PM EDT: Our System Operations team resolved this matter and all services are back online at this time.

mi3-sr1 :: Emergency Maintenance

Our System Operations team will be performing emergency maintenance on mi3-sr1. Users may experience a brief service interruption while the maintenance is performed.

UPDATE 11:38 PM EDT: Our System Operations team continues to work on the emergency maintenance. We will provide updates as they're made available.

UPDATE 12:55 AM EDT: Our System Operations team is still working on resolving the interruption. Further updates will be provided as they become available.

UPDATE 02:10 AM EDT: The maintenance is completed successfully. The server is up and running, all services are again functional.