No Active Incidents Reported

Incidents

25th March 2019

No Active Incidents Reported

24th March 2019

[RESOLVED]a2ss29 :: Service Interruption

a2ss29.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team are investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:40 Eastern: Our System Operations team has restored service and functionality to the server.

23rd March 2019

No Active Incidents Reported

22nd March 2019

No Active Incidents Reported

21st March 2019

[RESOLVED]nl1-ls4 :: MySQL Interruption

nl1-ls4.a2hosting.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 11:53 AM EDT: Our System Operations team has corrected this issue and MySQL services are back online at this time. If you continue to experience issues with database driven websites please submit a ticket directly through our customer portal.

 

20th March 2019

[RESOLVED]NL Turbo Servers :: Service Interruption

Our Netherlands based Turbo servers are currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 10:45 PM EDT:  We have determined that the LiteSpeed Web Server software is malfunctioning. We are temporarily switching servers to Apache in order to restore web services. We will update when more information is available.

UPDATE 11:45 PM EDT: Web services are back online using the Apache web server software. Engineers are working to restore services at full capacity with LiteSpeed. 

March 21st:

UPDATE 1:50 AM EDT: Our system administration team is still working on this issue. The root cause has been found and we are switching servers back to LiteSpeed one by one, closely monitoring each for any issues.

UPDATE 1:45 AM EDT: The issue on all Turbo servers in Netherlands has been fixed and all re back online running LiteSpeed.

[RESOLVED] MI3-SR12 :: Service Interruption

MI3-SR12   is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 20:20 EDT:  Issues on  MI3-SR12 have been resolved. If you experience any issues with the service, please do not hesitate to contact our Guru Crew for assistance. 

[RESOLVED] SSDMAN75 :: Service Interruption

VPS node ssdman75.a2hosting.com is currently experiencing a service interruption. VPS servers hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE As of 12:46 PM EDT this service interruption is now over and you should be back to normal again, if you have any issues please do not hesitate in getting in touch.

[RESOLVED]az1-ss5 :: Service Interruption

az1-ss5 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

Update 12:15 PM EST: Our System Operations team has corrected this issue and all services are back online at this time.

 

[RESOLVED]sg1-ls4 :: Service Interruption

sg1-ls4 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

Update 8:47 AM EST: Our System Operations team has corrected this issue and all services are online at this time.

 

[RESOLVED]mi3-ls7 :: MySQL

mi3-ls7.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 7:45 AM EDT: Our team is working on the MySQL maintenance and it should be completed soon.

UPDATE 9:10 AM EDT: Our System Operations team is still working on the MySQL maintenance. We will continue to provide updates as quickly as possible.

UPDATE 10:20 AM EDT: MySQL maintenance is still ongoing. We will continue to provide updates as quickly as possible.

UPDATE 11:10 AM EDT: MySQL maintenance is approximately 61% complete. We will continue to provide updates as quickly as possible.

UPDATE 12:22 PM EDT: MySQL maintenance is approximately 86% complete. We will continue to provide updates as quickly as possible.

Update 1:30 PM EDT: Our System Operations team is still working on the MySQL maintenance. We will continue to provide updates as quickly as possible.

UPDATE 2:30 PM EDT: MySQL maintenance is approximately 97% complete. We will continue to provide updates as quickly as possible.

UPDATE 2:53 PM EDT: MySQL maintenance has completed and our System Operations team has verified MySQL services are operating as expected. If you continue to experience issues please open a support ticket directly through our customer portal.

 

19th March 2019

[RESOLVED]NLSS4 :: Service Interruption

NLSS4 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 22:20 EDT: NLSS4 is currently undergoing a file system repair. This is a lengthy process. Engineers are doing all they can to make sure it goes as smoothly as possible.

March 20th:

UPDATE 1:30 AM EDT: A file system repair process is still running and it's being monitored all the time. We will post additional updates as soon as we'll have any new information available.

UPDATE 3:45 AM EDT: The file system repair has finished and the server is back online. We have noticed additional issues with Dovecot which are being looked into.

UPDATE 4:15 AM EDT: The Dovecot issue has been fixed and the server is fully online. 

[RESOLVED]mi3-ss33 :: Service Interruption

mi3-ss33.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team are investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:53 AM EST: Our System Operations team has corrected this issue and all services are back online at this time.

 

[RESOLVED] nlss4 :: MySQL Interruption

nlss4.a2hosting.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 11:21 AM EDT: Our System Operations team is still working on restoring MySQL services. We will continue to provide updates as quickly as possible.

Update 12:53 PM EDT: Our System Operations team is still working on restoring MySQL services. We will continue to provide updates as quickly as possible.

Update 1:53 PM EDT: MySQL services are still restoring on this server. We will continue to provide updates as quickly as possible.

Update 2:54 PM EDT: MySQL services are still restoring. We will continue to provide updates as quickly as possible.

UPDATE 4:45 PM EDT:  Issues on NLSS4 have been resolved. If you experience any issues with the service, please do not hesitate to contact our Guru Crew for assistance. 

[RESOLVED]nlssdman1 :: Service Interruption

VPS node nlssdman1.a2hosting.com is currently experiencing a service interruption. VPS servers hosted on this server will experience service degradation as a result. Our System Operations team are investigating the root cause of this interruption. We will provide updates as more details are made available.

<!--?xml version="1.0" encoding="UTF-8"?--> Update 10:50 AM EST: Our System Operations team has corrected this issue and all VPS servers are online at this time. If you continue to experience issues please open a support ticket directly through our customer portal.

[RESOLVED]nlssr1 :: MySQL Interruption

nlssr1.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 8:50 AM EST: Our System Operations team has resolved this issue and MySQL services are operating as expected at this time.

 

[RESOLVED]NL Data Center Network interruption

Our Amsterdam Data Center is currently experiencing service interruptions. Our Engineers are investigating the root cause of these interruptions. We will provide updates as more details are made available.

UPDATE 4:20 AM Eastern: Only one part of the facility is affected by this new service interruption. Our team is working on this and we should have some more information available soon.

UPDATE 5:10 AM Eastern: Our system administration team has managed to find the root cause of the issue and they are working on restoring the service. Some of the affected servers are back online now and we are working on restoring the whole service.

UPDATE 6:00 AM Eastern: The power issue is still being worked on by our system administration team. We should have more information available soon.

UPDATE 6:40 AM Eastern: Majority of the service has been restored. Our team is still working on remaining servers that are still unreachable and they should be back up soon.

Update 8:50 AM Eastern: Our Engineers have restored most services at this time. Any remaining services that are affected will have separate service bulletins posted. Please review https://a2status.com for any remaining services that may be affected.

18th March 2019

[RESOLVED]A2SS24 :: Service Interruption

A2SS24   is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 23:15 EDT:  Issues on A2SS24 have been resolved. If you experience any issues with the service, please do not hesitate to contact our Guru Crew for assistance. 

UPDATE 23:30 EDT: A2SS24 is continuing to have issues. Our teams are working to restore service as quickly as possible.

March 19th:

UPDATE 12:45 AM EST: Our system administrators are still working on restoring the service on this server.

UPDATE 2:30 AM EST: The issue has been fully fixed and the server is back online.

 

[RESOLVED] SSDMAN31 :: Service Interruption

SSDMAN31 is currently experiencing a service interruption.  Servers hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 10:25PM EDT:   Issues on SSDMAN31 have been resolved. If you experience any issues with the service, please do not hesitate to contact our Guru Crew for assistance.