Incidents Reported.

Incidents

22nd February 2020

No Active Incidents Reported

21st February 2020

[RESOLVED] nlssdman24 :: Service Interruption

nlssdman24 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

[RESOLVED] UPDATE 6:55 AM EST: Our System Operations team has resolved this matter and all VPS servers hosted on this node are back online.

20th February 2020

[RESOLVED] mi3-wss11 :: Service Interruption

mi3-wss11 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 4:27AM: mi3-wss11 is available; we do not expect any further issues, but we will continue to monitor the service for any trouble.

19th February 2020

[RESOLVED]mi3-wss11 :: Service Interruption

mi3-wss11 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 2:20AM: Our System Operations team is still working to resolve the issue. Intermittent outages may occur until the issue is resolved.

Update 3:30AM: Our System Operations team is continues their work to restore service to mi3-wss11. Updates will be provided as they become available.

Update 4:30AM: Our System Operations team is still working to resolve the issues on mi3-wss11. 

Update 5:25AM: Our System Operations team is still working on mi3-wss11. Currently, the service is available and being monitored for any further issues. Further updates will be provided as they become available.

Update 6:00AM: mi3-wss11 is available; we do not expect any further issues, but we will continue to monitor the service for any trouble.

18th February 2020

nlss6 :: Scheduled Maintenance

Start Date: Tuesday, February 18, 2020 (Wednesday, February 19, 2020)

End Date: Tuesday, February 18, 2020 (Wednesday, February 19, 2020)

Time: 07:00 PM - 11:00 PM EST (1:00 AM - 5:00 AM GMT+1)

Services Affected:

nlss6.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 7:00PM EST (1:00AM Amsterdam): Our System Operations Team has started maintenance work. Please do not make any changes to MySQL during this maintenance window. We will post updates as more information is made available in this regard. We regret any inconvenience faced and appreciate your patience and cooperation in this regard.

UPDATE 8:40PM EST (2:40AM Amsterdam): Our System Operations Team is still working on this. We will provide updates as more information is made available. We appreciate your continued patience and cooperation in this regard.

UPDATE 10:30PM EST (4:30AM Amsterdam):  Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

mi3-wss11 :: Service Interruption

mi3-wss11 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:15PM EST:  Issues on mi3-wss11 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]ssdsemi21 :: Service Interruption

ssdsemi21.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:34 AM EST: Our System Operations team has resolved this matter and all services are back online at this time.

[CANCELED]a2ss31 :: Scheduled Maintenance

Start Date: Tuesday, February 18, 2020End Date: Tuesday, February 18, 2020Time: 01:00 AM - 03:00 AM ESTServices Affected:a2ss31.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE February 19, 2020, 1:36 PM EST: The scheduled maintenance was canceled.

[RESOLVED] az1-ss3 :: Scheduled Maintenance

Start Date: Tuesday, February 18, 2020

End Date: Tuesday, February 18, 2020

Time: 02:00 AM - 05:00 AM EST

Services Affected:

az1-ss3.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 2:45AM: The maintenance has begun at this time.

Update 4:20AM EST: Maintenance has been completed at this time. We'll continue to monitor the service for any issues.

17th February 2020

nl1-lr3 :: Service Interruption

nl1-lr3 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:20PM EST (04:20 AM Feb 18, Amsterdam Time):  Issues on nl1-lr3 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]mi3-wss10 :: Service Interruption

mi3-wss10.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:37 PM EST: Our System Operations team continues to work on restoring service. We will continue to provide updates as they're made available.

UPDATE 3:44 PM EST: Our System Operations team has resolved this matter and all services are back online.

sg1-wss1 :: Scheduled Maintenance

Start Date: Monday, February 17, 2020 (Tuesday, Feb 18, 2020 GMT+8)

End Date: Monday, February 17, 2020 (Tuesday, Feb 18, 2020 GMT+8)

Time: 01:00 PM - 04:00 PM EST (02:00 AM - 05:00 AM GMT+8)

Services Affected:

sg1-wss1.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on Plesk. Users will experience a service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 3:36 PM EST: Our System Operations team continues to perform scheduled maintenance and anticipates this will extend past the original time frame. We will continue to provide updates as they're made available.

UPDATE 5:30 PM EST: Our Engineers are still working on the server. We will update you as more information becomes available in this regard. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 8:00 PM EST: Our Network Operations Team is continuing to work on the server. We will update this status thread once all services are restored fully. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 9:30PM EST:  Maintenance on  sg1-wss1 has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]MI3-WSS11

mi3-wss11 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATED: 2/14/20 2:30AM [RESOLVED] Our System Operations team has stabilized mi3-wss11. We will continue to monitor the server's stability and performance.

16th February 2020

src10 :: Scheduled Maintenance

Start Date: Monday, February 17, 2020

End Date: Monday, February 17, 2020

Time: 01:00 AM - 03:00 AM EST Services Affected: src10.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 6:45AM EST: The maintenance preparations have taken longer than expected. This maintenance will be re-scheduled for a later date.

[RESOLVED] nl1-ls9 Scheduled Maintenance

Start Date: Sunday, February 16, 2020 (Sunday, Feb 16th 2020 GMT+1)

Start Date: Sunday, February 16, 2020 (Monday, Feb 17th 2020 GMT+1)

Time: 17:00-19:00 EST (23:00 - 01:00 GMT+1) 

Services Affected:

nl1-ls9.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE: The maintenance has begun as of 17:00 EST (23:00 GMT+1)

UPDATE: The maintenance has taken longer than the originally anticipated time frame. Further updates will be provided as it becomes available.

UPDATE: The maintenance has been completed as of 22:25 EST (04:25 GMT+1)

[RESOLVED]az1-ss20 :: Scheduled Maintenance

Start Date: Sunday, February 16, 2020

End Date: Sunday, February 16, 2020

Time: 03:00 AM - 05:00 AM EST

Services Affected:

az1-ss20.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 2:55AM EST: The maintenance has begun at this time.

Update 6:45AM EST: The maintenance has been completed at this time.

[RESOLVED]mi3-ls9 :: Scheduled Maintenance

Start Date: Sunday, February 16, 2020

End Date: Sunday, February 16, 2020

Time: 01:00 AM - 03:00 AM EST

Services Affected:

mi3-ls9.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 2:50AM EST: The maintenance has begun at this time.

Update 6:30AM EST: The maintenance has been completed at this time.