Incidents Reported.

Incidents

22nd January 2020

az1-wss4 :: Scheduled Maintenance

Start Date: Wednesday, January 22, 2020

End Date: Wednesday, January 22, 2020

Time: 02:00 AM - 06:00 AM EST

Services Affected:

az1-wss4.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on this service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 7:00AM: Maintenance has been completed at this time. We'll continue to monitor the service for any issues.

21st January 2020

cPanel Interruption

We have received reports of some clients unable to login to cPanel via the client portal. Our team is currently Investigating the root cause. As a workaround you may access cPanel manually by logging into my.a2hosting.com then clicking on the “Account Details” button adjacent the service in question. From there you will be able to use the Site Administration (cPanel) URL and the listed username and password to manually login to Cpanel. Detailed instructions with guide images are posted at the URL below.

https://www.a2hosting.com/kb/a2-hosting-customer-portal/viewing-and-changing-login-settings-for-shared-hosting-accounts#Viewing-and-changing-account-login-settings

20th January 2020

az1-ls19 :: Service Interruption

az1-ls19 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:35PM EST:  Issues on az1-ls19 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

nlssdman10 :: Service Interruption

nlssdman10 is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:20PM EST:  Issues on nlssdman10 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

mi3-wss4 :: Scheduled Maintenance

Start Date: Wednesday, January 22, 2020

End Date: Wednesday, January 22, 2020

Time: 02:00 AM - 06:00 AM EST (12:00 AM - 4:00 AM MST)

Services Affected:

mi3-wss4.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a service interruption while the routine scheduled maintenance is performed.

[RESOLVED]sgssdman3 :: Service Interruption

sgssdman3 is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

19th January 2020

[RESOLVED]ssdman49 :: Scheduled Maintenance

Start Date: Sunday, January 19, 2020End Date: Sunday, January 19, 2020Time: 02:00 AM - 05:00 AM EST (7:00 AM - 10:00 AM UTC)Services Affected:ssdman49.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 2:35AM: Maintenance has begun on ssdman49 at this time. Services may be unavailable during this maintenance.

Update 2:50AM: The maintenance has been completed at this time. We'll continue to monitor the service for any issues.

[RESOLVED]ssdman92 :: Scheduled Maintenance

Start Date: Sunday, January 19, 2020End Date: Sunday, January 19, 2020Time: 02:00 AM - 05:00 AM EST (7:00 AM - 10:00 AM UTC)Services Affected:ssdman92.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 2:00AM: The maintenance has begun at this time. Services may be unavailable during the maintenance.

Update 2:30AM: The maintenance has been completed at this time. We'll continue to monitor the service for any issues.

18th January 2020

[RESOLVED]Michigan :: Network Interruption

Some servers hosted in our Michigan facility are currently experiencing a Network interruption. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 5:40AM: Our Engineering and Support Operation teams were able to correct this issue and it is currently resolved. We'll continue to monitor the service for any issues.

Update 5:50AM: There are still some lingering issues on the service at this time. Our Engineers and System Operations team are currently working to resolve the issue.

Update 6:00AM: Our Support Operations team was able to identify the issue causing the lingering trouble and correct it. We'll continue to monitor the service for any issues.

17th January 2020

sgls4 :: Scheduled Maintenance

Start Date: Thursday, February 13, 2020 (Friday, Feb 14, 2020 Singapore)End Date: Thursday, February 13, 2020 (Friday, Feb 14, 2020 Singapore)Time: 12:00 PM - 02:00 PM EST (01:00 AM - 03:00 AM Singapore)Services Affected:sgls4.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

sg1-ls2 :: Scheduled Maintenance

Start Date: Wednesday, February 12, 2020 (Thursday, Feb 13, 2020 Singapore)End Date: Wednesday, February 12, 2020 (Thursday, Feb 13, 2020 Singapore)Time: 12:00 PM - 02:00 PM EST (01:00 AM - 03:00 AM Singapore)Services Affected:sg1-ls2.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

sgss2 :: Scheduled Maintenance

Start Date: Tuesday, February 11, 2020 (Wednesday, Feb 12, 2020 Singapore)End Date: Tuesday, February 11, 2020 (Wednesday, Feb 12, 2020 Singapore)Time: 12:00 PM - 02:00 PM EST (01:00 AM - 03:00 AM Singapore)Services Affected:sgss2.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

sgsrc2 :: Scheduled Maintenance

Start Date: Friday, February 07, 2020 (Saturday, Feb 08, 2020 Singapore)End Date: Friday, February 07, 2020 (Saturday, Feb 08, 2020 Singapore)Time: 12:00 PM - 02:00 PM EST (01:00 AM - 03:00 AM Singapore)Services Affected:sgsrc2.supercp.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

nl1-ls9 :: Scheduled Maintenance

Start Date: Monday, February 17, 2020 (Tuesday, Feb 18, 2020 Amsterdam)End Date: Monday, February 17, 2020 (Tuesday, Feb 18, 2020 Amsterdam)Time: 07:00 PM - 09:00 PM EST (01:00 AM - 03:00 AM Amsterdam)Services Affected:nl1-ls9.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

nlss6 :: Scheduled Maintenance

Start Date: Sunday, February 16, 2020 (Monday, Feb 17, 2020 Amsterdam)End Date: Sunday, February 16, 2020 (Monday, Feb 17, 2020 Amsterdam)Time: 07:00 PM - 09:00 PM EST (01:00 AM - 03:00 AM Amsterdam)Services Affected:nlss6.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

nlls7 :: Scheduled Maintenance

Start Date: Saturday, February 08, 2020 (Sunday, Feb 09, 2020 Amsterdam)End Date: Saturday, February 08, 2020 (Sunday, Feb 09, 2020 Amsterdam)Time: 07:00 PM - 09:00 PM EST (01:00 AM - 03:00 AM Amsterdam)Services Affected:nlls7.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

nlsrc4 :: Scheduled Maintenance

Start Date: Friday, January 31, 2020 (Saturday, Feb 01, 2020 Amsterdam)End Date: Friday, January 31, 2020 (Saturday, Feb 01, 2020 Amsterdam)Time: 07:00 PM - 09:00 PM EST (01:00 AM - 03:00 AM Amsterdam)Services Affected:nlsrc4.supercp.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-ss20 :: Scheduled Maintenance

Start Date: Tuesday, February 18, 2020End Date: Tuesday, February 18, 2020Time: 04:00 AM - 06:00 AM ESTServices Affected:az1-ss20.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-ss3 :: Scheduled Maintenance

Start Date: Tuesday, February 18, 2020End Date: Tuesday, February 18, 2020Time: 04:00 AM - 06:00 AM ESTServices Affected:az1-ss3.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-ls2 :: Scheduled Maintenance

Start Date: Friday, February 7, 2020End Date: Friday, February 7, 2020Time: 04:00 AM - 06:00 AM ESTServices Affected:az1-ls2.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-ss1 :: Scheduled Maintenance

Start Date: Monday, February 03, 2020End Date: Monday, February 03, 2020Time: 04:00 AM - 06:00 AM ESTServices Affected:az1-ss1.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

a2ss31 :: Scheduled Maintenance

Start Date: Tuesday, February 18, 2020End Date: Tuesday, February 18, 2020Time: 01:00 AM - 03:00 AM ESTServices Affected:a2ss31.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

src10 :: Scheduled Maintenance

Start Date: Monday, February 17, 2020End Date: Monday, February 17, 2020Time: 01:00 AM - 03:00 AM ESTServices Affected:src10.supercp.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

ssr9 :: Scheduled Maintenance

Start Date: Monday, February 17, 2020End Date: Monday, February 17, 2020Time: 01:00 AM - 03:00 AM ESTServices Affected:ssr9.supercp.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

mi3-ls9 :: Scheduled Maintenance

Start Date: Sunday, February 16, 2020End Date: Sunday, February 16, 2020Time: 01:00 AM - 03:00 AM ESTServices Affected:mi3-ls9.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

a2ss45 :: Scheduled Maintenance

Start Date: Saturday, February 15, 2020End Date: Saturday, February 15, 2020Time: 01:00 AM - 03:00 AM ESTServices Affected:a2ss45.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

16th January 2020

a2ls12 :: Scheduled Maintenance

Start Date: Saturday, February 15, 2020End Date: Saturday, February 15, 2020Time: 01:00 AM - 03:00 AM ESTServices Affected:a2ls12.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

a2ls3 :: Scheduled Maintenance

Start Date: Friday, February 14, 2020End Date: Friday, February 14, 2020Time: 01:00 AM - 03:00 AM ESTServices Affected:a2ls3.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

a2ss56 :: Scheduled Maintenance

Start Date: Friday, February 14, 2020End Date: Friday, February 14, 2020Time: 01:00 AM - 02:00 AM ESTServices Affected:a2ss56.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

a2ls30 :: Scheduled Maintenance

Start Date: Thursday, February 13, 2020End Date: Thursday, February 13, 2020Time: 01:00 AM - 02:00 AM ESTServices Affected:a2ls30.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

a2ls4 :: Scheduled Maintenance

Start Date: Wednesday, February 12, 2020End Date: Wednesday, February 12, 2020Time: 01:00 AM - 02:00 AM ESTServices Affected:a2ls4.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

a2ls6 :: Scheduled Maintenance

Start Date: Tuesday, February 11, 2020End Date: Tuesday, February 11, 2020Time: 01:00 AM - 02:00 AM ESTServices Affected:a2ls6.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

a2ss46 :: Scheduled Maintenance

Start Date: Monday, February 10, 2020End Date: Monday, February 10, 2020Time: 01:00 AM - 02:00 AM ESTServices Affected:a2ss46.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

a2ls27 :: Scheduled Maintenance

Start Date: Sunday, February 09, 2020End Date: Sunday, February 09, 2020Time: 01:00 AM - 02:00 AM ESTServices Affected:a2ls27.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

a2ls16 :: Scheduled Maintenance

Start Date: Saturday, February 08, 2020End Date: Saturday, February 08, 2020Time: 01:00 AM - 02:00 AM ESTServices Affected:a2ls16.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

a2ss41 :: Scheduled Maintenance

Start Date: Friday, February 07, 2020End Date: Friday, February 07, 2020Time: 01:00 AM - 02:00 AM ESTServices Affected:a2ss41.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

mi3-ss34 :: Scheduled Maintenance

Start Date: Thursday, February 06, 2020End Date: Thursday, February 06, 2020Time: 01:00 AM - 02:00 AM ESTServices Affected:mi3-ss34.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

a2ls15 :: Scheduled Maintenance

Start Date: Wednesday, February 05, 2020End Date: Wednesday, February 05, 2020Time: 01:00 AM - 02:00 AM ESTServices Affected:a2ls15.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

az1-vm6 :: Service Interruption

az1-vm6 is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:30PM EST:  Issues on az1-vm6 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

a2ls22 :: Scheduled Maintenance

Start Date: Tuesday, February 04, 2020End Date: Tuesday, February 04, 2020Time: 01:00 AM - 02:00 AM ESTServices Affected:a2ls22.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

mi3-ss16 :: Scheduled Maintenance

Start Date: Sunday, February 2, 2020End Date: Sunday, February 2, 2020Time: 01:00 AM - 02:00 AM ESTServices Affected:mi3-ss16.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

a2ls10 :: Scheduled Maintenance

Start Date: Saturday, February 01, 2020End Date: Saturday, February 01, 2020Time: 01:00 AM - 02:00 AM ESTServices Affected:a2ls10.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

a2ss43 :: Scheduled Maintenance

Start Date: Thursday, January 30, 2020End Date: Thursday, January 30, 2020Time: 01:00 AM - 02:00 AM ESTServices Affected:a2ss43.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

a2ls31 :: Scheduled Maintenance

Start Date: Wednesday, January 29, 2020End Date: Wednesday, January 29, 2020Time: 01:00 AM - 02:00 AM ESTServices Affected:a2ls31.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

a2ls29 :: Scheduled Maintenance

Start Date: Tuesday, January 28, 2020End Date: Tuesday, January 28, 2020Time: 01:00 AM - 02:00 AM ESTServices Affected:a2ls29.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance on MySQL service. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

ssdman96 :: Service Interruption

ssdman96 is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:55PM EST:  Issues on ssdman96 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

15th January 2020

nlss5 :: Service Interruption

nlss5 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update:

Issues on nlss5 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

az1-vm8 :: Service Interruption

az1-vm8 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:55PM EST:  Issues on az1-vm8 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.