Incidents Reported.

Incidents

20th April 2018

No Active Incidents Reported

19th April 2018

[RESOLVED]a2ss14.a2hosting.com reboot

a2ss14.a2hosting.com is currently being rebooted. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

4:05 AM Eastern UPDATE: The server is back online now

18th April 2018

nlssdman11 :: Service Interruption

Managed VPS Node nlssdman11 is currently experiencing a service interruption. VPS machines hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update - 3:50PM EST :: Our Engineers have restored service and all VPS machines hosted on this server are up and running.

wwwssr10.supercp.com :: Connectivity Issues

ssr10.supercp.com is currently experiencing an interruption in service. Users will experience service degradation as a result.

Update 3:17PM Eastern:: This issue has been resolved and we will continue to monitor the server for stability.

ssdman4 :: Scheduled Maintenance

Managed VPS Node ssdman4 will be undergoing routine schedule maintenance on Sunday, April April 22nd starting at 1:00AM Eastern. VPS machines hosted on this server will experience service degradation as a result. Customers can expect downtime of 15 minutes to 2 hours.

ssdman3 :: Scheduled Maintenance

Managed VPS Node ssdman3 will be undergoing routine schedule maintenance on Sunday, April April 22nd starting at 1:00AM Eastern. VPS machines hosted on this server will experience service degradation as a result. Customers can expect downtime of 15 minutes to 2 hours.

[RESOLVED]az1-ss1.a2hosting.com http service issue

az1-ss1.a2hosting is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

5:30 AM Eastern UPDATE: The HTTP service has been fixed and everything is back online.

17th April 2018

ssdman64 :: Service Interruption

Managed VPS Node ssdman64 is currently experiencing a service interruption. VPS machines hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update - 12:44PM EST :: Our Engineers have restored service and all VPS machines hosted on this server are up and running.

ssdman63 :: Service Interruption

Managed VPS Node ssdman63 is currently experiencing a service interruption. VPS machines hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update - 12:10PM EST :: Our Engineers have restored service and all VPS machines hosted on this server are up and running.

16th April 2018

wwwsrc1.supercp.com :: MySQL Inter

There appear to be a number of databases still having issues on src1.supercp.com at this time. Our engineers are aware and are working on the issue. We will post further updates as they become available.

Update 10:49 PM Eastern :: Our engineers continue to work on the issue. We will continue to post updates and details as they become available.

Update 4:27 AM Eastern :: Maintenance has been completed on MySQL databases at this time. Our engineers are continuing to monitor for any issues with MySQL databases at this time.

mi3-ss14 :: Service Interruption

mi3-ss14.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 3:13PM Eastern:: The issue has been resolved and we will continue to monitor the server for stability.

15th April 2018

[Resolved] a2s69.a2hosting.com :: MySQL Interruption

a2s69 is experiencing an interruption with MySQL. Users will experience service degradation as a result. Our engineers are aware and are working on the issue.

Update 10:58 PM Eastern :: MySQL service has been restored to the server. If you have any individual remaining issues please open a support ticket and we will review.

[RESOLVED] wwwssr15.supercp.com :: MySQL Interruption

ssr15.supercp.com is experiencing an interruption with MySQL. Users will experience service degradation as a result. Our engineers are aware and are working on the issue.

Update 8:59 PM Eastern :: MySQL service is now restored. If you have any lingering issues please open a support ticket or email support@a2hosting.com

[RESOLVED] wwwsrc1.supercp.com :: MySQL Interruption

src1.supercp.com is experiencing an interruption with MySQL. Users will experience service degradation as a result. Our engineers are aware and are working on the issue.

Update 9:55 PM Eastern :: Our engineers continue to work on the issue and we will provide additional updates as they are available.

Update 4:25 AM Eastern :: MySQL is currently in recovery/maintenance. Our engineers are continuing to work to restore service.

Update 12:35PM Eastern :: MySQL is still in recovery/maintenance mode. Our engineers are working on restoring service as quickly as possible.

Update 2:11PM Eastern :: MySQL is still in recovery/maintenance mode and is approximately 74% complete. Our engineers are continuing to work to restore service.

Update 3:37PM Eastern :: MySQL is still in recovery/maintenance mode and is approximately 80% complete. Our engineers are continuing to work to restore service.

Update 5:24PM Eastern :: MySQL is still in recovery/maintenance mode and is approximately 87% complete. Our engineers are continuing to work to restore service.

Update 6:22PM Eastern :: MySQL is still in recovery/maintenance mode and is approximately 93% complete. Our engineers are continuing to work to restore service.

Update 7:21PM Eastern :: MySQL is still in recovery/maintenance mode and is approximately 97% complete. Our engineers are continuing to work to restore service.

Update 8:21PM Eastern :: We are glad to announce that MySQL is no longer in recovery/maintenance mode and the process is 100% complete. Service should have returned to normal. If you have any outstanding issues, please open a support ticket so we can look into it for you.

[RESOLVED] A2 Site and related services interruption

At 11:00AM We are aware of a service interruption affecting some of our clients. Our operations team is diagnosing the root cause. We apologize for the inconvenience this is causing. We will update you here as we have more information.

UPDATE 12:02PM Our operations team is working on mitigating the current service interruption experienced by a subset of our clients. We fully understand the importance of service uptime and sincerely apologize for the frustration this is causing. We are working diligently to restore service. Updates to follow.

UPDATE 12:38PM Our operations team are aware we are experiencing power issues and are investigating the problem. We will provide more updates as they come available.

UPDATE 13:08PM Our operations team have investigated further and found the power outage is due to extreme weather conditions in Michigan that have affected the Power. There has also been a failure with the backup power in the Datacenter. Updates to follow.

UPDATE 13:49PM Our operations team have now been able to restore power to the affected area and we're in the process of getting all our services restored to normal state. Updates to follow shortly.

UPDATE 15:21PM Our operations team have identified some servers needing some extra work done to bring them back to normal, we will update you shortly as we know more. Please accept our deepest apologies.

UPDATE 15:43PM Our operations team have identified some isolated incidents with some servers after the issues from earlier, we are dealing with this on a server by server basis and we will update you as soon as we have more information.

UPDATE 16:36PM We are still dealing with some isolated incidents with some servers, we are dealing with this on a server by server basis and we will update you soon. Please email support@a2hosting.com if you see any issues with your website.

UPDATE 17:49PM We are still dealing with some isolated incidents with some servers, we are dealing with this on a server by server basis and we will update you soon. Please email support@a2hosting.com or open a ticket if you see any issues with your website.

UPDATE 18:55PM We are down to very few isolated incidents, we are dealing with this on a server by server basis and we will continue to provide updates. Please email support@a2hosting.com or open a ticket if you see any issues with your website.

UPDATE 19:51PM We are happy to announce that the remaining servers are back online. If you have any individual issues please open a support ticket or email support@a2hosting.com. Should there be any remaining issues we will post individual notices for those affected.

14th April 2018

Scheduled Maintenance: my.a2hosting.com

We will be performing scheduled maintenance on services connected to my.a2hosting.com. This will affect anyone trying to access my.a2hosting.com, placing a new order, accessing the ticketing system or access to live chat.  

Update - 15 April 2018 12:45AM - Maintenance has been completed and all services are available once again.