No Active Incidents Reported

Incidents

18th July 2018

[RESOLVED]nl1-ls1.a2hosting.com MySQL

nl1-ls1.a2hosting.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:05 AM EDT: The issue has been fixed and the service is back up

[RESOLVED]Multiple Michigan servers network issues

Michigan facility network is currently experiencing a service interruption. Users hosted there will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 07:30 AM EDT: We have identified an issue with the network and our team is working on it. All servers are up and running but can't be connected to.

UPDATE 9:02 AM EDT: Our System Operations team has corrected this matter and all services are now online. If you continue to experience connectivity issues please open a support ticket through our customer portal.

17th July 2018

Live Chat Maintenance

Start Time: 18 July 2018 17:30 Eastern

Estimated End Time: 18 July 2018 19:30 Eastern

Services Affected: Live Chat

Description: Our Systems operations team will be performing maintenance on our Live Chat system. We do not expect this maintenance to have any impact on service availability. Please open a ticket with our Support Specialists or give us a call for assistance while Live Chat is temporarily offline.

SSR17 :: Service Interruption

The Reseller server SSR17 is currently experiencing a service interruption. MySQL is offline. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 22:30 EDT: Engineers are working to restore MySQL service on SSR17. Thank you for your patience. 

UPDATE 23:15 EDT: SSR17 is going down for file system maintenance. The server is fully offline during this time.

UPDATE July 18th 12:00 AM EDT: The server is still being worked on by our system engineers

UPDATE 3:00 AM EDT: The server is back up but we noticed some further MySQL issues. We have currently started MySQL with MYISAM engine only and are working on recovering INNODB

UPDATE 7:00 AM EDT: We are still working on recovering INNODB tables and databases

UPDATE 10:35 AM EDT: Our System Operations team is still working on restoring InnoDB tables and databases. We will provide updates as quickly as possible.

UPDATE 12:55 PM EDT: Our System Operations team is still working on restoring InnoDB tables and databases. We will provide updates as quickly as possible.

[RESOLVED]ssr11.supercp.com :: Service Interruption

ssr11.supercp.com is currently experiencing a service disturbance. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 1:10 PM EST : Our System Operations team is still working on this matter. We will continue to provide updates as quickly as possible.

Update 2:20 PM EST : Our System Operations team is still working on this matter. We will provide updates as quickly as possible.

Update 3:20 PM EST : The server is undergoing a file system check. We will provide updates as quickly as possible.

Update 3:57 PM EST : The file system check has completed and services are now operating as expected. We will continue to monitor the service for stability.

[RESOLVED]nlssr2.supercp.com :: Service Interruption

nlssr2.supercp.com is currently experiencing a service disturbance. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 8:30 AM EST : Our System Operations team has corrected this matter. We will continue to monitor the server for stability.

16th July 2018

[RESOLVED]sg1-wss1 :: Plesk login interruption

We are currently aware of and working on restoring service for the Plesk login functionality on sg1-wss1.a2hosting.com. We will provide additional updates as they become available.

Update 17:12 Eastern :: Our System operations team continues to work on restoring service the Plesk control panel.  We will continue to update this post with information as it is available.

Update 21::22 Eastern :: We are happy to report the Plesk service has been repaired and is now functioning properly.

nlssr1

Web services are currently not responding on nlssr1.supercp.com. Further updates will be made available shortly.

As of 12:45 EST Web Services are now responding again.

15th July 2018

No Active Incidents Reported

14th July 2018

No Active Incidents Reported

13th July 2018

[RESOLVED] SSR17 :: Service Interruption

SSRR17 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7/13/2018 22:00: Engineers are still working to restore service to SSR17. Connectivity will be restored as soon as possible.

UPDATE 7/13/2018 23:15: Our Enginerring team is still working on resolving the issue with SSR17. Thank you for your patience.

UPDATE 7/14/2018 00:45: The service is restored and back online.

[RESOLVED] wwwSS2 :: Service Interruption

A2SS2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 21:00 EST: A2SS2 is back online.

[RESOLVED] www66, 67, 68, 69, 70, 75, sr6, sr7 :: Servic

The server www66 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 17:25 EST: We have discovered that a storage server for www66, 67, 68, 69, 70, 75, sr6, sr7 is offline. We are working to resolve this as quickly as possible.

UPDATE 18:10 EST: Our Engineering team is working hard to resolve the underlying problem and restore service quickly. Thanks for your continued patience.

UPDATE 19:30 EST: All systems are online except for www70. We are still working to resolve www70. Thanks for your patience.

UPDATE 19:45 EST: All systems are back online. If you continue to have any trouble, please contact our Guru Crew for support.

[RESOLVED]a2ss35.a2hosting.com :: Service Interruption

a2ss35.a2hosting.com is currently experiencing a service disturbance. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 12:15 PM EST : Our System Operations team has corrected this matter. We will continue to monitor the server for stability.

[RESOLVED]nlssr1.supercp.com :: Service Interruption

nlssr1.supercp.com is currently experiencing a service disturbance. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:20 AM EST : Our System Operations team has corrected this matter. We will continue to monitor the server for stability.

12th July 2018

No Active Incidents Reported