No Active Incidents Reported

Incidents

26th March 2019

[RESOLVED] MI3-WTS2 :: Service Interruption

mi3-wts2 ::  is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team are investigating the root cause of this interruption. We will provide updates as more details are made available.

As of 11:26 AM EST :: Our System Operations team has restored service and functionality to the server.

25th March 2019

mi3-sr7.supercp.com :: Service Interruption

mi3-sr7.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:15 PM EDT:  Our Engineers are still working on this issue.  We will update when more information is available.

UPDATE 11:55 PM EDT: All services are responding fine as normal. Please reach out to our live support should you continue to encounter any issues.

24th March 2019

[RESOLVED]a2ss29 :: Service Interruption

a2ss29.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team are investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:40 Eastern: Our System Operations team has restored service and functionality to the server.

23rd March 2019

No Active Incidents Reported

22nd March 2019

No Active Incidents Reported

21st March 2019

[RESOLVED]nl1-ls4 :: MySQL Interruption

nl1-ls4.a2hosting.com is currently experiencing a MySQL service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 11:53 AM EDT: Our System Operations team has corrected this issue and MySQL services are back online at this time. If you continue to experience issues with database driven websites please submit a ticket directly through our customer portal.

 

20th March 2019

[RESOLVED]NL Turbo Servers :: Service Interruption

Our Netherlands based Turbo servers are currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 10:45 PM EDT:  We have determined that the LiteSpeed Web Server software is malfunctioning. We are temporarily switching servers to Apache in order to restore web services. We will update when more information is available.

UPDATE 11:45 PM EDT: Web services are back online using the Apache web server software. Engineers are working to restore services at full capacity with LiteSpeed. 

March 21st:

UPDATE 1:50 AM EDT: Our system administration team is still working on this issue. The root cause has been found and we are switching servers back to LiteSpeed one by one, closely monitoring each for any issues.

UPDATE 1:45 AM EDT: The issue on all Turbo servers in Netherlands has been fixed and all re back online running LiteSpeed.

[RESOLVED] MI3-SR12 :: Service Interruption

MI3-SR12   is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 20:20 EDT:  Issues on  MI3-SR12 have been resolved. If you experience any issues with the service, please do not hesitate to contact our Guru Crew for assistance. 

[RESOLVED] SSDMAN75 :: Service Interruption

VPS node ssdman75.a2hosting.com is currently experiencing a service interruption. VPS servers hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE As of 12:46 PM EDT this service interruption is now over and you should be back to normal again, if you have any issues please do not hesitate in getting in touch.

[RESOLVED]az1-ss5 :: Service Interruption

az1-ss5 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

Update 12:15 PM EST: Our System Operations team has corrected this issue and all services are back online at this time.

 

[RESOLVED]sg1-ls4 :: Service Interruption

sg1-ls4 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

Update 8:47 AM EST: Our System Operations team has corrected this issue and all services are online at this time.

 

[RESOLVED]mi3-ls7 :: MySQL

mi3-ls7.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 7:45 AM EDT: Our team is working on the MySQL maintenance and it should be completed soon.

UPDATE 9:10 AM EDT: Our System Operations team is still working on the MySQL maintenance. We will continue to provide updates as quickly as possible.

UPDATE 10:20 AM EDT: MySQL maintenance is still ongoing. We will continue to provide updates as quickly as possible.

UPDATE 11:10 AM EDT: MySQL maintenance is approximately 61% complete. We will continue to provide updates as quickly as possible.

UPDATE 12:22 PM EDT: MySQL maintenance is approximately 86% complete. We will continue to provide updates as quickly as possible.

Update 1:30 PM EDT: Our System Operations team is still working on the MySQL maintenance. We will continue to provide updates as quickly as possible.

UPDATE 2:30 PM EDT: MySQL maintenance is approximately 97% complete. We will continue to provide updates as quickly as possible.

UPDATE 2:53 PM EDT: MySQL maintenance has completed and our System Operations team has verified MySQL services are operating as expected. If you continue to experience issues please open a support ticket directly through our customer portal.