Incidents Reported.

Incidents

21st April 2019

No Active Incidents Reported

20th April 2019

No Active Incidents Reported

19th April 2019

wwwsg1-ls4.a2hosting.com :: Service Interrupt

sg1-ls4.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE  As of 15:25 EDT ::  Our support team are working with customers who are affected, if you are having site issues please do not hesitate in getting in touch with us today via ticket.

UPDATE  As of 18:54 EDT ::  We are still working on resolving the issue with some users experiencing intermittent connectivity to the server.  We will continue to post updates as they become available,

 

[RESOLVED]Signapore DC : Connectivity Interruption

We are currently experiencing a service interruption in our Singapore data center. Users hosted on this location will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 9:45 AM EDT: Our System Operations team has restored connectivity. If you are still experiencing issues please contact our support team directly through our customer portal.

 

18th April 2019

nlssdman20.a2hosting.com :: Service Interrupt

nlssdman20.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 10:05pm EST:   Issues on nlssdman20 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

MySQL Maintenance :: nlls8.a2hosting.com

MySQL on nlls8 is currently experiencing issues and our Operations team is performing necessary maintenance work to correct this. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

Update 9:50PM EST: Our team is still working on this. We will update you once more information is made available in this regard.

Update 10:50PM EST: Our Operations team is still working on the issue. We will post further updates as information becomes available in this matter. We appreciate your continued patience and understanding in this matter.

Update: 11:25PM EST:  Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]sg1-ls4 :: connectivity issues

 sg1-ls4 is currently experiencing connection issues. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 4:40 AM EDT: The connectivity issue has been resolved and all traffic is being filtered again. Please let us know if you continue having issues connecting to the server.

UPDATE 5:50 AM EDT: We are reopening this status post due to new connectivity issues. Our team is working on this now.

UPDATE 8:50 AM EDT: Our System Operations team continues to investigate this matter and they are working on restoring connectivity as quickly as possible. We will provide updates as more details are made available. 

UPDATE 10:37 AM EDT: Our System Operations team is still working on restoring connectivity as quickly as possible. We will provide updates as more details are made available. 

UPDATE 11:43 AM EDT: Our System Operations team is still working on this matter. We will provide updates as more details are made available. 

UPDATE 12:55 PM EDT: Our System Operations team is working with our vendor on mitigating a large DDoS attack. We will provide updates as more details are made available. 

UPDATE 2:55 PM EDT: Our System Operations team has mitigated the DDoS attack and connectivity has been restored. Please contact us directly through our customer portal if you continue to experience issues.

UPDATE 3:55 PM EDT: Connectivity remains stable at this time and our System Operations team will continue to monitor all services for stability.

 

17th April 2019

[RESOLVED]wwwss15.a2hosting.com :: Service Interruption

a2ss15.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:20 AM EDT: The server is back online, but we are seeing issues with the MySQL service, that is being worked on now. More information will be posted shortly.

UPDATE 1:45 AM EDT:  We are still working on MySQL on the server. At the moment, MySQL is up, but with InnoDB engine disabled. We will update the ticket once this is enabled back.

UPDATE 4:00 AM EDT: We are still running InnoDB maintenance on the server.

UPDATE 5:00 AM EDT: MysQL and all services are back online.

[RESOLVED]Domain registration issues

Our domain registrar is currently experiencing technical issues. Due to that, no changes on domains, including updating contact information or changing nameservers on the domain registrar side, can be done. This does not affect DNS queries and it won't cause any service interruptions. This post will be updated as soon as we'll have any more information available.

UPDATE 3:45 AM EDT: The issue has been resolved and all domain registration actions should now work.

 

16th April 2019

[RESOLVED]Multiple Servers: Intermittent Connectivity

Some servers on our network are currently experiencing intermittent connectivity issues. During this time, you may encounter intermittent degraded performance. Our System Operations team is currently working on the issue. We will update you with additional information as it becomes available.

UPDATE 12:00 PM EDT: Our System Operations is working hard on stabilizing the network for multiple servers. We will update you with additional information as it becomes available.

UPDATE 1:36 PM EDT: Our System Operations team has stabilized the network and will continue to monitor the network for stability.

UPDATE 2:32 PM EDT: The network remains stable and our System Operations team will continue to monitor the network for stability.

 

15th April 2019

wwwsg1-ls4.a2hosting.com :: Service Interrupt

sg1-ls4 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 11:00AM SGT (11:00PM EST):  Our System Operations team is continuing to investigate the issue. We will provide updates as they become available.

Update 12:00PM SGT (12:00AM EST):  Our Engineers are still working on the issue. We will provide updates as they become available. We sincerely appreciate your patience and understanding in this matter.

April 16th:

UPDATE 1:30 AM EDT: Our system engineers are still working on this issue.

UPDATE 2:30 AM EDT: Our system engineers are still working on this connection issue.

UPDATE 4:00 AM EDT: The issue is still being worked on by our team.

UPDATE 6:20 AM EDT: Our system engineers are still working on this issue. We sincerely appreciate your patience and understanding in this matter.

UPDATE 11:17 AM EDT: Our System Engineers have mitigated the DDoS attack. Customers may experience intermittent speed and connectivity issues at this time. We will continue to provide updates as quickly as possible.

UPDATE 1:36 PM EDT: Our System Engineers are still investigating issues connecting to cPanel services at this time. We will continue to provide updates as quickly as possible.

UPDATE 2:42 PM EDT: Our System Engineers are further investigating connectivity issues. We will continue to provide updates as quickly as possible.

UPDATE 5:15 PM EDT (5:15AM SGT):  Issues on sg1-ls4 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

SSDMAN36 :: Service Interruption.

ssdman36 is currently experiencing a service interruption. Users hosted on this VPS node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

Update 3:50PM EST:  Issues on server have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]ssdman75 :: Service Interruption

ssdman75 is currently experiencing a service interruption. Users hosted on this VPS node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

Update 8:51 AM EDT: Our System Operations team has corrected this issue and all services are back online at this time.

[RESOLVED]sgssdman8 inaccessible

 sgssdman8.a2hosting.com VPS node is currently experiencing a service interruption. Users hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 4:30 Am EDT: The server is back online