The system is experiencing issues

Past Incidents

29th June 2022

[COMPLETED] Singapore Datacenter :: Scheduled Maintenance

Start Date: Thursday, June 30th, - 12:00 PM EDT (12:00 SGT)

End Date: Thursday, June 30th, - 3:00 PM EDT (15:00 SGT)

Description: Our Network Engineering team is performing network maintenance in our Singapore Datacenter. Users may experience a brief service interruption while routine maintenance is performed. We will provide updates as they're made available.

UPDATE: Maintenance has been completed. If you experience any issues with the service, please do not hesitate to contact our live support for assistance.

[COMPLETED] Netherlands Backup Power Scheduled Maintenance

Start Date: Tuesday, June 29, 2022

End Date: Wednesday, June 30, 2022

Time: 8:00 PM - 05:00 AM GMT (3:00 PM - 00:00 EDT)

Description: Our Datacenter team will perform maintenance in our Netherlands Datacenter. Users on designated hardware may experience a brief service interruption while routine maintenance is performed. We will provide updates as they're made available.

As of 3:00 PM EDT :: This maintenance is now in progress.

UPDATE : This Maintenance has been completed.

28th June 2022

[COMPLETED] az1-ts102 :: Scheduled Maintenance

Start Date: Tuesday, June 29th, - 3:00 AM EDT (1:00 AM Server Time)

End Date: Tuesday, June 29th, - 6:00 AM EDT (4:00 AM Server Time)

Services Affected:

az1-ts102.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on az1-ts102.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE, June 28th, 3AM EDT: This maintenance has been moved to tomorrow, June 29th, same time, 3 AM - 6 AM EDT (1 AM - 4 AM Server Time)

UPDATE 2:40AM EDT (June, 29th): Our System Engineering team will begin the maintenance shortly. 

UPDATE 3:20AM EDT (June, 29th): This maintenance is now in progress. We will update you once this has been completed.

UPDATE 4:50AM EDT (June, 29th): Our System Engineering team is working on the final stage of the maintenance now. We will keep this thread updated as soon as we have new information.

UPDATE 5:15AM EDT (June, 29th): Maintenance has been completed at this time. Services are once again available and no further interruptions are planned. We appreciate your patience and understanding.

[COMPLETED] Netherlands Backup Power Scheduled Maintenance

Start Date: Tuesday, June 28, 2022

End Date: Tuesday, June 29, 2022

Time: 8:00 PM - 05:00 AM GMT (3:00 PM - 00:00 EDT)

Description: Our Datacenter team will perform maintenance in our Netherlands Datacenter. Users on designated hardware may experience a brief service interruption while routine maintenance is performed. We will provide updates as they're made available.

As of 3 pm EDT :: This maintenance is now in progress.  We will update you once this has been completed.

As of 3:00 AM EDT (June 29) :: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

27th June 2022

No incidents reported

26th June 2022

No incidents reported

25th June 2022

[RESOLVED] az1-ts100 :: Service Interruption

az1-ts100.a2hosting.comcom is currently experiencing a service interruption. Users hosted on this server may get database errors as a result. Our System Operations team is running the maintenance right now. We will provide updates as more details are made available.

sg1-ts100 :: Service Interruption

sg1-ts100 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 08:49AM EDT: Our Team is still working on the server. We will post updates as more information becomes available.

UPDATE 09:37AM EDT: Our Engineering Team is still working on the server. We will post updates as we know more.

UPDATE 11:17AM EDT: Our Team is still working on the server. We will post updates as more information becomes available.

UPDATE 12:29PM EDT: Our Engineering Team have this server currently up and running and we're monitoring it closely.

UPDATE 3:44PM EDT: Our Engineering Team is still monitoring this server closely.

UPDATE 5:20PM EDT: Our Engineering Team is working on the server at this time. Further updates will be provided as they become available.

UPDATE 7:50PM EDT: Our Engineering Team is still working on the server at this time. We will continue to post updates as they become available.

UPDATE 10:30PM EDT: Our Engineering Team is still working on the server at this time. Further updates will be posted as they become available.

UPDATE 10:45PM EDT: The server issue has been resolved. If you continue to experience any issues, please contact our support for assistance.

24th June 2022

[RESOLVED] sg1-ts101 :: Service Interruption

sg1-ts101 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:10 PM EDT: Our Engineers are still working on the server. We will post an update once more information is available in this regard.

UPDATE 7:22 PM EDT: Issues on sg1-ts101 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED] sg1-ts101 :: Service Interruption

sg1-ts101 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 02:15PM EDT: Our Team is still working on the server. We will post updates as more information becomes available.

UPDATE 2:42 PM EDT: Our team has now resolved this issue and your services are back online.

23rd June 2022

[RESOLVED] sg1-ts100 :: Service Interruption

sg1-ts100 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:05PM EDT: Our Engineers are still working on this. We will post an update as more information becomes available in this regard.

UPDATE 10:00PM EDT: Our Engineers are continuing to work on the server. We will update this thread with more information as it becomes available. We sincerely apologize for the inconvenience and appreciate your patience in the meanwhile.

UPDATE 10:55PM EDT: Our Team is still working on restoring services. We will post updates as more information becomes available in this regard.

UPDATE 11:55PM EDT: Our Engineers are still working on this. We will post an update as more information becomes available in this regard.

UPDATE 01:05AM EDT: Our Engineers are still working on the server. We will keep you updated here. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 02:40AM EDT: Our Engineers are actively working on the problem to get this resolved as soon as possible. We will update this thread as more information becomes available.

UPDATE 04:30AM EDT: Our Engineering team is still working hard on the resolution. We appreciate your understanding and patience! We'll keep this thread updated as the new information becomes available. 

UPDATE 07:30AM EDT: Our Team is still working on the server. We will post updates as more information becomes available.

UPDATE 10:52AM EDT: Our Engineering team is still working hard on the resolution. We appreciate your understanding and patience! We'll keep this thread updated as the new information becomes available. 

UPDATE 02:15PM EDT: Our Team is still working on the server. We will post updates as more information becomes available.

UPDATE 06:00PM EDT: Our Engineers are actively working on the problem to get this resolved as soon as possible. We will update this thread as more information becomes available.

UPDATE 09:40 PM EDT: Our Team is still working on the server. We will post updates as more information becomes available.

UPDATE 11:40 PM EDT: Our Engineers are still working on the server. We will post updates as more information becomes available.

UPDATE 01:50AM EDT: As part of the resolution process, our Engineers are running the database service maintenance on the server. Users may notice database-related errors in the meantime. We do appreciate your patience.and we will keep you updated in this thread.

UPDATE 04:10AM EDT: The maintenance has been completed. The service is up and operational again. If you are facing any issues, please, reach out to our Live  support.

22nd June 2022

[COMPLETED] Netherlands Backup Power Scheduled Maintenance

Start Date: Tuesday, June 22, 2022

End Date: Tuesday, June 23, 2022

Time: 8:00 PM - 05:00 AM GMT (3:00 PM - 00:00 EDT)

Description: Our Datacenter team will perform maintenance in our Netherlands Datacenter. Users on designated hardware may experience a brief service interruption while routine maintenance is performed. We will provide updates as they're made available.

As of 3 pm EDT:: This maintenance is now in progress, we will provide updates when this is completed.

As of 3:49 PM EDT:: We have identified 4 servers affected by this maintenance ( nlls6, nlssdman8, nlssr3 and nlsrc3 )  We will provide updates once these servers are back online.

As of 4:57 PM EDT: The identified servers (nlls6, nlssdman8, nlssr3 and nlsrc3) affected by the maintenance are back online

As of 12:00 AM EDT: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED] mi3-ts12 :: Service Interruption

mi3-ts12.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:45 PM EDT: Our Engineers team was able to identify the issue affecting the server and correct it. Please let us know if you're still experiencing any issues.

21st June 2022

[RESOLVED] ssdman76 :: Service Interruption

ssdman76 is currently experiencing a service interruption. VPS hosted on this hardware will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:55AM EDT: Issues on ssdman75 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[COMPLETED] mi3-ss31 :: Scheduled Maintenance

Start Date: June 22 (Wednesday) 

Time: 01:00 AM EDT

Services Affected:

mi3-ss31.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on mi3-ss31.a2hosting.com. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:00 AM EDT: The maintenance for mi3-ss31 has begun. We will provide additional updates as they become available.

UPDATE 1:14 AM EDT: The maintenance for mi3-ss31 has been completed at this time. Please reach out to our support team should you encounter any issues.