Past Incidents

Start Date: Wednesday, January 26, 2022

End Date: Wednesday, January 26, 2022

Time: 2:00 AM - 6:00 AM EST

Description: Our System Operations team will be performing scheduled maintenance on ssr21.supercp.com. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

Update 1:50AM EST: Maintenance for ssr21.supercp.com will begin shortly. We appreciate your patience and understanding during the brief service interruption necessary to complete the maintenance.

Update 2:00AM EST: Our System Operations team have started the maintenance. We will post updates as they become available.

Update 2:30AM EST: Our System Operations team have completed the maintenance and services are once again available. 

az1-vz7-tvu2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:02 PM EST: Our System Operations team resolved this matter and all services are back online at this time.

Start Date: Monday, January 24th - 4:00 AM CET (10:00 PM EST, Sunday, January 23rd)

End Date: Monday, January 24th - 9:00 AM CET (3:00 AM EST, Monday, January 24th)

Services Affected:

nl1-ts5.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on nlssdman19. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 4:07AM CET (10:07PM EST): The maintenance has started for nl1-ts5.a2hosting.com. Updates will be provided as more information becomes available.

UPDATE 06:40AM CET (12:40AM EST): Our engineers are working on the final stage of the maintenance now. We will keep this thread updated as soon as we have new information.

UPDATE 07:10AM CET (1:10AM EST): Maintenance has been completed at this time. Services are once again available and no further interruptions are planned. We appreciate your patience and understanding.

Start Date: Thursday, January 20th - 7:00 AM CET (1:00 AM ET)

End Date: Thursday, January 20th - 9:00 AM CET (3:00 AM ET)

Services Affected:

nlssdman19.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on nlssdman19. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 01/18/22 4:51AM CET (10:51 PM EST): The maintenance as been pushed forward by 4 hours and will occur on January 20th - Thursday 3:00AM  CET (January 19th Wednesday 9:00 PM EST)

UPDATE 3:02AM CET (9:02PM EST): The maintenance has started for nlssdman19. Updates will be provided as more information becomes available.

UPDATE 3:36AM CET (9:36PM EST): The maintenance has now been completed. Please reach out to support should you encounter any issues.

Start Date: Wednesday, January 19, 2022

End Date: Wednesday, January 19, 2022

Time: 2:00 AM - 6:00 AM EST

Description: Our System Operations team will be performing scheduled maintenance on ssr21.supercp.com. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:45AM EST: Maintenance will begin shortly, updates will be provided when the maintenance is complete.

UPDATE 2:00AM EST: Maintenance has been started as per schedule. We will update this thread as more information becomes available. We sincerely appreciate your patience and understanding in this matter.

UPDATE 3:20AM EST: Maintenance is still ongoing, we will update this thread as we progress through this window. We sincerely appreciate your cooperation and understanding in this matter.

UPDATE 4:35AM EDT: The maintenance has been completed. The server is once again online and no further interruptions are planned at this time.