Past Incidents

Start Date: Monday, November 1, 2021

End Date: Tuesday, November 2, 2021

Start Time: 9:00 PM EDT

End Time: 1:00 AM EDT

Services Affected:

Arizona Data Center

Amsterdam Data Center

Description: Our Network Engineering team will be performing network maintenance in our Arizona and Amsterdam Datacenter. Users may experience a brief service interruption while the routine maintenance is performed.

UPDATE 9:30PM EDT: The maintenance is currently in progress. Additional updates will be provided as they become available.

UPDATE 12:35AM EDT (November 2, 2021): Maintenance is still ongoing, we will update this thread as we progress through this window. We sincerely appreciate your cooperation and understanding in this matter.

UPDATE 02:35PM (November 2, 2021): The maintenance has been completed. Please reach out to our support team should you experience any further issues.

Start Date: Monday, November 2, 2021

End Date: Monday, November 2, 2021

Start Time: 3:00 AM EDT

End Time: 7:00 AM EDT

Services Affected:

Arizona Data Center

Singapore Data Center

Description: Our Network Engineering team will be performing network maintenance in our Arizona and Singapore Datacenter. Users may experience a brief service interruption while the routine maintenance is performed.

UPDATE 03:30AM EDT (November 2, 2021): This maintenance will be rescheduled and we will inform you when we have the new time and date.

Users may experience issues connecting to my.a2hosting.com. Our operations department is investigating this issue. We will update you accordingly.

UPDATE 1:15AM EDT: Client area issues have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

Our support system is currently experiencing a service interruption. Some User responses are not posting to tickets. Our development team is investigating the root cause of this. In the meanwhile, we would request you to reach out to our live support and should it require a ticket, have them create or update a ticket for you. We will provide updates as more details are made available.

UPDATE 11:25PM EDT: Issues with help desk have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.