The system is experiencing issues

Past Incidents

27th October 2021

No incidents reported

26th October 2021

[RESOLVED] Support System :: Service Interruption

Our support system is currently experiencing a service interruption. Some User responses are not posting to tickets. Our development team is investigating the root cause of this. In the meanwhile, we would request you to reach out to our live support and should it require a ticket, have them create or update a ticket for you. We will provide updates as more details are made available.

UPDATE 11:25PM EDT: Issues with help desk have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[RESOLVED]mi3-vzm-vu7 :: Service Interruption

mi3-vzm-vu7.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:05 AM EST : Our System Operations team resolved this matter and all services are back online at this time.

UPDATE 10:01 AM EST: Our System Operations team is investigating reports of service interruptions. We will provide an update as quickly as possible.

UPDATE 11:00 AM EST: Our System Operations team resolved this issue and all services are online at this time.

25th October 2021

[RESOLVED] Client Area :: Service Interruption

Users may experience issues connecting to my.a2hosting.com. Our operations department is investigating this issue. We will update you accordingly.

Update 4:00 PM EDT: Issues with client area have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance.

[Resolved] Sectigo SSL Certificates :: Degraded Performance

Sectigo is currently experiencing degraded performance with their issuing platforms. Users will experience delays with free SSL certificates being issued or renewed as a result. You can view Sectigo's status page at https://sectigo.status.io. We will provide further updates as they're made available.

 

UPDATE: Resolved, Sectigo corrected the issue with the performance on their platform.

24th October 2021

No incidents reported

23rd October 2021

[RESOLVED] mi3-sr11 :: Service Interruption

mi3-sr11 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:55 PM EST: Our System Operations team has resolved this matter and all services are online at this time. Please reach out to our support team should you encounter any further issues. 

22nd October 2021

nl1-sr6 :: Service Interruption

nl1-sr6.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 6:13PM ET: Our System Operations team are still working on the issue, and you may experience slow performance during this time. Additional updates will be provided as they become available. We appreciate your ongoing patience and understanding.

Update 9:00PM ET: We are still working to resolve the connectivity issues. You may experience slow performance or intermittent connectivity problems during this time. Additional updates will be provided as they become available.

Update 11:30PM ET: We are continuing to work on resolving the connectivity issues on nl1-sr6. Additional updates will be provided as they become available, and we will post once resolved. We appreciate your patience.

Update: 12:40AM ET: Our System Operations team is still working on the connectivity problem on the server. Slow performance and intermittent connectivity issues may appear during this time. We will keep you updated on this page. Thank you for your patience.

Update 03:00 AM ET: The server performance is stabilized at this moment. We are monitoring the server in order to prevent any similar issues.

Update 04:10 AM ET: Our system operations are keeping a close eye on the issue. Thank you for your ongoing patience.

Update 07:15 AM ET: The service is still being closely monitored by our engineers. Users may experience short and intermittent connectivity issues. Additional updates will be provided as they become available. We appreciate your ongoing understanding and patience.

Update 12:07 PM ET: The server is stable at this time, and we will continue to monitor for any connectivity issues. Please reach out to support if you run into any problems.

[RESOLVED]Turbo Servers :: Missing Features

Our Engineering team is investigating reports of missing features in cPanel. This issue is affecting a small subset of customers on some turbo servers. We will provide an update as quickly as possible.

UPDATE 12:51 PM EST: Our Engineering team identified and resolved all missing features in cPanel.

21st October 2021

No incidents reported