The system is experiencing issues

Past Incidents

12th June 2020

[RESOLVED]mi3-wtr1 :: Reboot Required

mi3-wtr1.supercp.com will be requiring a reboot to correct an issue on the server. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 12:15 PM EST: Our System Operations team has performed the reboot and all services are back online.

11th June 2020

[RESOLVED] sg1-ss5 :: Service Interruption

sg1-ss5 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:00AM EST: Issues on sg1-ss5 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]ssdman23 :: Scheduled Maintenance

Start Date: Friday, June 12, 2020End Date: Friday, June 12, 2020Time: 2:00 AM - 3:00 AM EST Services Affected:ssdman23.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

[RESOLVED] sg1-ss5 :: Service Interruption

sg1-ss5 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATED 4:34 AM EST - Issues on sg1-ss5 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

 

10th June 2020

[COMPLETED]sg1-ls7 :: Scheduled Maintenance

Start Date: Wednesday, June 17, 2020 US (Thursday June 18, 2020 Singapore)

End Date: Wednesday, June 17, 2020 US (Thursday June 18, 2020 Singapore)

Time: 2:00 PM - 3:00 PM EST (2:00AM - 3:00AM Singapore Time)

Services Affected:

sg1-ls7.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:35 PM EST: The maintenance has been completed at this time. All services are back online at this time.

[COMPLETED]sg1-sr4 :: Scheduled Maintenance

Start Date: Wednesday, June 17, 2020 US (Thursday June 18, 2020 Singapore)

End Date: Wednesday, June 17, 2020 US (Thursday June 18, 2020 Singapore)

Time: 2:00 PM - 3:00 PM EST (2:00AM - 3:00AM Singapore Time)

Services Affected:

sg1-sr4.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:35 PM EST: The maintenance has been completed at this time. All services are back online at this time.

[COMPLETED]sg1-sr3 :: Scheduled Maintenance

Start Date: Wednesday, June 17, 2020 US (Thursday June 18, 2020 Singapore)

End Date: Wednesday, June 17, 2020 US (Thursday June 18, 2020 Singapore)

Time: 2:00 PM - 3:00 PM EST (2:00AM - 3:00AM Singapore Time)

Services Affected:

sg1-sr3.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:35 PM EST: The maintenance has been completed at this time. All services are back online at this time.

[COMPLETED]sg1-sr2 :: Scheduled Maintenance

Start Date: Wednesday, June 17, 2020 US (Thursday June 18, 2020 Singapore)

End Date: Wednesday, June 17, 2020 US (Thursday June 18, 2020 Singapore)

Time: 2:00 PM - 3:00 PM EST (2:00AM - 3:00AM Singapore Time)

Services Affected:

sg1-sr2.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:35 PM EST: The maintenance has been completed at this time. All services are back online at this time.

[COMPLETED]sg1-lr1 :: Scheduled Maintenance

Start Date: Wednesday, June 17, 2020 US (Thursday June 18, 2020 Singapore)

End Date: Wednesday, June 17, 2020 US (Thursday June 18, 2020 Singapore)

Time: 2:00 PM - 3:00 PM EST (2:00AM - 3:00AM SingaporeTime)

Services Affected:

sg1-lr1.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:35 PM EST: The maintenance has been completed at this time. All services are back online at this time.

[COMPLETED]sg1-lr3 :: Scheduled Maintenance

Start Date: Wednesday, June 17, 2020 US (Thursday June 18, 2020 Singapore)

End Date: Wednesday, June 17, 2020 US (Thursday June 18, 2020 Singapore)

Time: 2:00 PM - 3:00 PM EST (2:00AM - 3:00AM SingaporeTime)

Services Affected:

sg1-lr3.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:35 PM EST: The maintenance has been completed at this time. All services are back online at this time.

[COMPLETED]sg1-lr2 :: Scheduled Maintenance

Start Date: Wednesday, June 17, 2020 US (Thursday June 18, 2020 Singapore)

End Date: Wednesday, June 17, 2020 US (Thursday June 18, 2020 Singapore)

Time: 2:00 PM - 3:00 PM EST (2:00AM - 3:00AM SingaporeTime)

Services Affected:

sg1-lr2.supercp.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:35 PM EST: The maintenance has been completed at this time. All services are back online at this time.

[COMPLETED]sg1-ls6 :: Scheduled Maintenance

Start Date: Wednesday, June 17, 2020 US (Thursday June 18, 2020 Singapore)

End Date: Wednesday, June 17, 2020 US (Thursday June 18, 2020 Singapore)

Time: 2:00 PM - 3:00 PM EST (2:00AM - 3:00AM SingaporeTime)

Services Affected:

sg1-ls6.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:35 PM: The maintenance has been completed at this time. All services are back online at this time.

[COMPLETED]sg1-ss6 :: Scheduled Maintenance

Start Date: Wednesday, June 10, 2020

End Date: Wednesday, June 10, 2020

Time: 2:00 PM - 4:00 PM EST (2:00 AM - 4:00 AM SGT)

Services Affected:

sg1-ss6.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:00 PM EST: Our System Operations team has completed the scheduled maintenance. 

[COMPLETED]sg1-ss7 :: Scheduled Maintenance

Start Date: Wednesday, June 10, 2020

End Date: Wednesday, June 10, 2020

Time: 2:00 PM - 4:00 PM EST (2:00 AM - 4:00 AM SGT)

Services Affected:

sg1-ss7.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:00 PM EST: Our System Operations team has completed the scheduled maintenance. 

[COMPLETED]sg1-ss8 :: Scheduled Maintenance

Start Date: Wednesday, June 10, 2020

End Date: Wednesday, June 10, 2020

Time: 2:00 PM - 4:00 PM EST (2:00 AM - 4:00 AM SGT)

Services Affected:

sg1-ss8.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:00 PM EST: Our System Operations team has completed the scheduled maintenance. 

[COMPLETED]sg1-ls1 :: Scheduled Maintenance

Start Date: Wednesday, June 10, 2020

End Date: Wednesday, June 10, 2020

Time: 2:00 PM - 4:00 PM EST (2:00 AM - 4:00 AM SGT)

Services Affected:

sg1-ls1.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:00 PM EST: Our System Operations team has completed the scheduled maintenance. 

[COMPLETED]sg1-ls2 :: Scheduled Maintenance

Start Date: Wednesday, June 10, 2020

End Date: Wednesday, June 10, 2020

Time: 2:00 PM - 4:00 PM EST (2:00 AM - 4:00 AM SGT)

Services Affected:

sg1-ls2.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:00 PM EST: Our System Operations team has completed the scheduled maintenance. 

[COMPLETED]sg1-ls3 :: Scheduled Maintenance

Start Date: Wednesday, June 10, 2020

End Date: Wednesday, June 10, 2020

Time: 2:00 PM - 4:00 PM EST (2:00 AM - 4:00 AM SGT)

Services Affected:

sg1-ls3.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:00 PM EST: Our System Operations team has completed the scheduled maintenance. 

[COMPLETED]sg1-ls4 :: Scheduled Maintenance

Start Date: Wednesday, June 10, 2020

End Date: Wednesday, June 10, 2020

Time: 2:00 PM - 4:00 PM EST (2:00 AM - 4:00 AM SGT)

Services Affected:

sg1-ls4.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:00 PM EST: Our System Operations team has completed the scheduled maintenance. 

[COMPLETED]sg1-ls5 :: Scheduled Maintenance

Start Date: Wednesday, June 10, 2020

End Date: Wednesday, June 10, 2020

Time: 2:00 PM - 4:00 PM EST (2:00 AM - 4:00 AM SGT)

Services Affected:

sg1-ls4.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:00 PM EST: Our System Operations team has completed the scheduled maintenance. 

9th June 2020

[RESOLVED] nl1-lr3 :: Service Interruption

nl1-lr3 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:45AM EST (1:45 PM, Amsterdam Time):  Issues on nl1-lr3 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

8th June 2020

[RESOLVED] az1-wts1 :: Service Interruption

az1-wts1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:25PM EST: Issues on az1-wts1 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]az1-ss34 :: Service Interruption

az1-ss34.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:45 AM EST: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED]a2ls22 :: Scheduled Maintenance

Start Date: Saturday, June 13, 2020

End Date: Saturday, June 13, 2020

Time: 1:00 AM - 3:00 AM EST

Services Affected:

a2ls22.a2hosting.com

Description: Our System Operations team will be performing scheduled maintenance on the server. Users may experience a brief service interruption while the routine scheduled maintenance is performed.

Update 1:00AM EST: The scheduled maintenance has begun at this time.

Update 1:20AM EST: The scheduled maintenance has completed at this time. All services are once again available.

7th June 2020

[RESOLVED]ssdman94 :: Scheduled Maintenance

Start Date: Sunday, June 14, 2020End Date: Sunday, June 14, 2020Time: 1:00 AM - 4:00 AM EST Services Affected:ssdman94.a2hosting.comDescription: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

Update 1:00AM: The maintenance has begun at this time.

Update 1:30AM: The maintenance has been completed at this time. All services should be available once again.

6th June 2020

[RESOLVED]ssdman94 :: Scheduled Maintenance

Start Date: Sunday, June 7, 2020

End Date: Sunday, June 7, 2020

Time: 1:00 AM - 4:00 AM EST 

Services Affected:

ssdman94.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:00AM: The maintenance for this service will begin shortly. Further updates will be provided as they become available.

UPDATE 1:30AM: The maintenance for ssdman94.a2hosting.com has been completed at this time. All services on the server are once again available.

[RESOLVED] Phone Support Interruption

Start Date: Saturday, June 6, 2020

End Date: Saturday, June 6, 2020

Time: 12:00 AM - 02:00 AM EST

Services Affected:

A2 Phone Support

Description: Our System Operations team will be performing scheduled maintenance on our phone system. Customers calling our helpline may not be able to connect or may experience service degradation as a result. 

UPDATE 12:00AM: The maintenance has begun at this time. Further updates will be provided as they become available. 

UPDATE 1:30AM: The maintenance has been complete at this time. Our helpline is once again available.

5th June 2020

[RESOLVED]az1-ss14 :: Scheduled Maintenance

Start Date: Saturday, June 6, 2020

End Date: Saturday, June 6, 2020

Time: 3:00 AM - 6:00 AM EST 

Services Affected:

az1-ss14.a2hosting.com

Description: Our System Operations team will be performing maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 3:00AM: The maintenance on this service has begun at this time. There are no service interruptions expected at this time. Another update will be provided when the brief service interruption is expected.

UPDATE 3:40AM: The maintenance now requires a brief service interruption to complete. Further updates will be provided once this portion of the maintenance is complete.

UPDATE 6:35AM: The maintenance has been completed at this time. We will continue to monitor the server for any issues, but at this time all services are available.

[RESOLVED]ssdman64 :: Scheduled Maintenance

Start Date: Saturday, June 6, 2020

End Date: Saturday, June 6, 2020

Time: 2:00 AM - 4:00 AM EST (6:00 AM - 8:00 AM UTC)

Service Affected: ssdman64.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:50AM: The maintenance will begin shortly as planned. We will provide further updates as they become available.

UPDATE 2:15AM: The maintenance has completed at this time. We will continue to monitor the service for any issues, but at this time all services are available and no further interruptions are planned.

[RESOLVED] mi3-wss9 :: Service Interruption

mi3-wss9 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 3:57 PM EST: Our System Operations team has resolved this matter and all services are back online at this time. If you continue to experience further issues please contact our support team.

4th June 2020

[RESOLVED]mi3-ts2 :: Service Interruption

mi3-ts2 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:41 AM EST: Our System Operations team has resolved this matter and all services are back online at this time. If you continue to experience further issues please contact our support team.