The system is experiencing issues

Past Incidents

5th May 2020

[RESOLVED]sg1-ls9 :: Service Interruption

sg1-ls9.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:00 PM EST: Our System Operations team has resolved this matter and all services are back online.

[RESOLVED]Magento Issues with Version 1.xx and Alt-PHP

Versions 1.xx of Magento are experiencing issues due to ALT-PHP and CloudLinux. Users with this issue will experience site degradation as a result. We will be rolling out the fixes for this later this evening to ensure the CloudLinux updates for this do not affect other customers services.  This only affects customers using Magento on Shared/Reseller services.

UPDATE 11:04 AM EST: Our System Operations team has confirmed that all servers have been updated and this issue is now resolved.

4th May 2020

No incidents reported

3rd May 2020

[COMPLETED]Michigan Datacenter :: Scheduled Maintenance

Start Date: Sunday, May 3, 2020

End Date: Sunday, May 3, 2020

Time: 12:00 AM - 4:00 AM EDT

Service Affected: Michigan Datacenter

Description: Our System Operations team will be performing routine scheduled maintenance that will impact all of our services in our Michigan Datacenter. Customers may experience a very brief service interruption while the maintenance is performed.

Update 12:05AM : The maintenance is being performed at this time.

Update 3:05AM: The maintenance was completed at this time. 

2nd May 2020

[RESOLVED]mi3-wts2 :: Service Interruption

mi3-wts2 is currently experiencing a MySQL interruption. Users hosted on this server may experience database errors as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 3:30AM: Our System Operations team was able to resolve the issue and the service is once again available.

1st May 2020

mi3-wts3 :: Reboot Required

mi3-wts3.a2hosting.com is currently being rebooted to correct an issue on the server. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 3:53 PM EDT: Our Systems Operations team is still working on restoring all services. We will continue to provide updates as soon as they are available.

UPDATE 5:55 PM EDT:  Issues on mi3-wts3 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

UPDATE 7:15 PM EDT: mi3-wts3 is unfortunately again facing issues. Our System Operations team is working on this. We will post updates as more information is available in this regard. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 8:55 PM EDT: Our Operations team is still working on this. We will post updates as more information is available regarding the server.

UPDATE 10:50 PM EDT: Our Engineers continue to work on the server. We will post updates as more information becomes available in this regard. We appreciate your continued patience and understanding in this regard.

UPDATE 11:45 PM EDT: Our Engineers are working on the server. We will provide more updates as we receive them.

UPDATE 1:25AM EDT: Our Engineers still work on the server at this time. Further updates will be provided as they become available.

UPDATE 7:25AM EDT: Our Engineers are still working to restore all services on the server. We will provide additional updates as they become available.

UPDATE 2:20 PM EDT: Our System Operations team has performed the reboot and all services are back online.

[RESOLVED]mi3-wts7 :: Reboot Required

mi3-wts7.a2hosting.com is currently being rebooted to correct an issue on the server. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 2:45 PM EST: Our System Operations team has performed the reboot and all services are back online.

[RESOLVED]mi3-wss10 :: Reboot Required

mi3-wss10.a2hosting.com is currently being rebooted to correct an issue on the server. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 10:00 AM EST: Our System Operations team has performed the reboot and all services are back online.

[RESOLVED]mi3-wts10 :: Reboot Required

mi3-wts10.a2hosting.com is currently being rebooted to correct an issue on the server. Users hosted on this server will experience service degradation as a result. We will provide updates as more details are made available.

UPDATE 10:00 AM EST: Our System Operations team has performed the reboot and all services are back online.

30th April 2020

[RESOLVED]mi3-sr13 :: Service Interruption

mi3-sr13 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:11 AM EST: Our System Operations team has resolved this matter and all services are back online at this time.

nl1-ss15 :: Service Interruption

nl1-ss15 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:10 AM EDT: Issues on nl1-ss15 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

29th April 2020

[RESOLVED]mi3-wss9 :: Service Interruption

mi3-wss9 is currently experiencing an interruption. Users hosted on this server may experience errors as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:55 AM EST: Our System Operations team has resolved this matter. We will continue to monitor this situation closely.

mi3-ls1 :: Service Interruption

mi3-ls1 is currently experiencing a MySQL interruption. Users hosted on this server may experience database errors as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 6:18PM EDT: Issues on mi3-ls1 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

28th April 2020

[RESOLVED]Amsterdam DC :: Connectivity Issue

Our Amsterdam Data Center is currently experiencing intermittent connectivity issues. During this time, you may encounter intermittent degraded performance or connectivity. Our System Operations team is currently working on the issue. We will update you with additional information as it becomes available.

UPDATE 8:13 AM EST: Our System Operations team has resolved this matter and all services are operating as expected at this time. If you continue to experience issues please reach out to our Guru team for further assistance.