Past Incidents

Start Date: Wednesday, March 25, 2020

End Date: Thursday, March 26, 2020

Time: 8:00 PM - 11:00 PM EST (Thursday, March 26, 2020, 12:00 AM - 3:00 AM UTC)

Services Affected:

nlssdman24

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 8:05 PM EST: The scheduled maintenance has started.

UPDATE 8:11 PM EST: The scheduled maintenance has completed.

mi3-wtr1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:57 PM EST: Our System Operations team is still investigating this matter. We will continue to provide updates as they become available.

UPDATE 6:42 PM EST: Our System Operations team was able to correct the cause of the service interruption and the server is up and running at this time. Please reach out to our support team should you experience any further issues.

Start Date: Monday, March 23, 2020

End Date: Monday, March 23, 2020

Time: 8:00 PM - 11:00 PM EST

Service Affected: nlssdman23

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

We are currently aware of customers on our Managed VPS & Dedicated platforms experiencing errors and notices in regards to PostgreSQL. Our System Operations team is further investigating the root cause. We will provide updates as they're made available. 

UPDATE 2:13 PM EST: Our System Operations team is still investigating this matter. We will continue to provide updates as they're made available.

UPDATE 7:52 PM EST: Our System Operations team has resolved this matter. If you continue to experience errors or issues with PostgreSQL please contact our support team.

Start Date: Wednesday, March 25, 2020

End Date: Thursday, March 26, 2020

Time: 8:00 PM - 11:00 PM EST (Thursday, March 26, 2020, 12:00 AM - 3:00 AM UTC)

Services Affected:

nlssdman27

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

Start Date: Friday, March 20, 2020

End Date: Friday, March 20, 2020

Time: 1:00 AM - 2:00 AM EST (12:00 AM - 1:00 AM UTC)

Services Affected:

mi3-ss8.a2hosting.com

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:40 AM EDT: Our System Operations Team has started working on this. We will post updates as more information is made available.

UPDATE 2:50 AM EDT:  This maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

Start Date: Friday, March 20, 2020End Date: Friday, March 20, 2020Time: 1:00 AM - 2:00 AM EST (12:00 AM - 1:00 AM UTC)Services Affected:mi3-ss4.a2hosting.comDescription: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:25 AM EDT: Our System Operations Team has started working on this. We will post updates as more information is made available.

UPDATE 2:35AM EDT:  This maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

Start Date: Friday, March 20, 2020

End Date: Friday, March 20, 2020

Time: 1:00 AM - 2:00 AM EST (12:00 AM - 1:00 AM UTC)

Services Affected:

mi3-ss3.a2hosting.com

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:25 AM EDT: Our System Operations Team has started working on this. We will post updates as more information is made available.

UPDATE 2:35AM EDT:  This maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

Start Date: Friday, March 20, 2020

End Date: Friday, March 20, 2020

Time: 1:00 AM - 2:00 AM EST (12:00 AM - 1:00 AM UTC)

Services Affected:

mi3-sr3.supercp.com

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:10 AM EDT: Our System Operations Team has started working on this. We will post updates as more information is made available.

UPDATE 2:20AM EDT:  This maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

Start Date: Friday, March 20, 2020

End Date: Friday, March 20, 2020

Time: 1:00 AM - 2:00 AM EST (12:00 AM - 1:00 AM UTC)

Services Affected:

mi3-ss2.a2hosting.com

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 2:10 AM EDT: Our System Operations Team has started working on this. We will post updates as more information is made available.

UPDATE 2:20AM EDT:  This maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

Start Date: Friday, March 20, 2020

End Date: Friday, March 20, 2020

Time: 1:00 AM - 2:00 AM EST (12:00 AM - 1:00 AM UTC)

Services Affected: mi3-ss14.a2hosting.com

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:40 AM EDT: Our System Operations Team has started working on this. We will post updates as more information is made available.

UPDATE 1:45 AM EDT:  This maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

Start Date: Friday, March 20, 2020

End Date: Friday, March 20, 2020

Time: 1:00 AM - 2:00 AM EST (12:00 AM - 1:00 AM UTC)

Services Affected:

mi3-ss1.a2hosting.com

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 12:30 PM EST: Our System Operations team is performing the emergency maintenance on this server. We will provide updates as they're made available.

UPDATE 12:40 PM EST: Our System Operations team has completed the emergency maintenance on this server.

Start Date: Friday, March 20, 2020

End Date: Friday, March 20, 2020

Time: 1:00 AM - 2:00 AM EST (12:00 AM - 1:00 AM UTC)

Services Affected:

mi3-sr2.supercp.com

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 1:30 AM EDT: Our System Operations Team has started working on this. We will post updates as more information is made available.

UPDATE 1:35AM EDT:  This maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

Start Date: Thursday, March 19, 2020

End Date: Friday, March 20, 2020

Time: 8:00 PM - 09:00 PM EST (Friday, March 20, 2020, 12:00 AM - 1:00 AM UTC)

Services Affected:

nl1-ss8.a2hosting.com

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 8:40 PM EDT (12:40 AM UTC): Our System Operations Team has started working on this. We will post updates as more information is made available.

UPDATE 8:50PM EDT (12:50 AM UTC):  This maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

Start Date: Thursday, March 19, 2020

End Date: Friday, March 20, 2020

Time: 8:00 PM - 09:00 PM EST (Friday, March 20, 2020, 12:00 AM - 1:00 AM UTC)

Services Affected:

nl1-ss5.a2hosting.com

Description: Our System Operations team will be performing routine emergency maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 8:30PM EDT (12:30 AM UTC): Our System Operations Team has started working on this. We will post updates as more information is made available.

UPDATE 8:40PM EDT (12:40 AM UTC):  This maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

We are currently aware of a web service (Apache) issue affecting some Core VPS after rolling out an update. If you are experiencing a problem with the sites hosted on a Core VPS server, please get in touch with our Support Team (Live Chat, ticket, phone call), we will be glad to help you.