Past Incidents

Start Date: Saturday, March 14, 2020

End Date: Saturday, March 14, 2020

Time: 01:00 AM - 03:00 AM EST (6:00 AM - 9:00 AM UTC)

Services Affected:

ssdman41.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

Update 1:00AM: The maintenance has begun at this time. Further updates will be provided as they become available.

Update 1:10AM: The maintenance has been completed at this time. The server is online and available.

Start Date: Tuesday, March 12, 2020

End Date: Wednesday, March 13, 2020

Time: 7:00 PM - 11:00 PM EST (Wednesday, March 11, 2020, 1:00 AM - 5:00 AM UTC)

Services Affected:

nlssdman16.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 8:45PM EDT: Our System Operations team has started this maintenance. We will provide updates as more information becomes available in this regard. We sincerely appreciate your patience and understanding in the meanwhile.

UPDATE 9:00PM EDT: Maintenance has been completed. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

Start Date: Tuesday, March 10, 2020

End Date: Wednesday, March 11, 2020

Time: 11:00 PM - 2:00 AM EST (Wednesday, March 11, 2020, 3:00 AM - 6:00 AM UTC)

Services Affected:

mi3-wsq1.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on the server. Users with MSSQL databases hosted on this server will experience a brief service interruption while the routine scheduled maintenance is performed.

UPDATE 11:00PM EST: Our System Operations team is currently working on the server as per scheduled notification. Sites may exhibit database errors as a result of this maintenance. We will provide updates as more details are made available. We appreciate your patience and understanding in the meanwhile.

UPDATE: 11:30 PM EST: The scheduled maintenance has been completed at this time. Please do reach out to our support team if you experience any further issues with this server.

Multiple servers are currently experiencing service interruptions. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:35AM EST: Our system engineers have put measures in place to resolve this issue, please if you were affected by this and still see issues, please get in touch so we can investigate further.

UPDATE 4:08AM EST: Our operations department has noticed the interruption occurring again and are investigating the issue.  We will provide updates as more details are made available.

UPDATE 4:32AM EST: Our Operations department has stabilized the issue, but we are monitoring the situation closely.

UPDATE: 4:47AM EST: The service interruption has returned and Operations is aware of the issue.  We will provide updates as more details are made available.

UPDATE 5:20AM EST: Our engineering team is looking into the issue.

UPDATE 5:53AM EST: Our system engineers have put measures in place to resolve this issue, please if you were affected by this and still see issues, please get in touch so we can investigate further.

UPDATE 7:52AM EST: The service interruption has returned and Operations is aware of the issue.  We will provide updates as more details are made available.

UPDATE 8:17AM EST: Our System Operations team has stabilized the issue and will continue to monitor the performance & stability on the network.

UPDATE 9:54AM EST: The service interruption has returned and our System Operations team is aware of the issue.  We will provide updates as more details are made available.

UPDATE 11:16AM EST: Our System Operations team is working on stabilizing the network. We will continue to provide updates as they're made available.

UPDATE 12:50PM EST: Our System Operations team continues to work on stabilizing the network. We will continue to provide updates as they're made available.

UPDATE 1:58PM EST: Our System Operations team has stabilized the issue and will continue to monitor the performance & stability on the network.

UPDATE 3:52PM EST: The network remains stable and our System Operations team will continue to monitor the situation closely.

mi3-wss11 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:58 PM: All services should be back online at this time. Please reach out to our support team should you experience any further issues.

Start Date: Sunday, March 8, 2020

End Date: Sunday, March 8, 2020

Time: 1:00 AM - 3:00 AM EST (6:00 AM - 9:00 AM UTC)

Services Affected:

ssdman61.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance on the server. Users will experience a brief service interruption while the routine scheduled maintenance is performed.

Update 1:00AM: The maintenance is in progress.

Update 1:15AM: The maintenance has been completed at this time.

Start Date: Saturday, March 7, 2020

End Date: Saturday, March 7, 2020

Time: 01:00 AM - 05:00 AM EST (6:00 AM - 10:00 AM UTC)

Services Affected:

mi3-lr8.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 1:30AM EST: The maintenance has been completed at this time. The service is once again online and available.