The system is experiencing issues

Past Incidents

5th December 2019

Network Interruption :: Singapore

Some servers hosted in our Singapore facility are  currently experiencing a Network interruption. Users hosted on these servers will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:50PM EST: Our Engineers are still working on this. We will post updates as more information becomes available. We sincerely apologize for the inconvenience in this regard.

UPDATE  01:33AM (Dec-06) EST: Our Engineers team is continuing to work on this incident. We will update this thread as more information is made available in this regard 

UPDATE 01:45 AM (Dec-06)  EST: Our Engineers team has mitigated a DDoS attack and all services are back online. We will continue to monitor the situation closely.

nl1-ls4 :: Service Interruption

nl1-ls4.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:54 AM EST: Our System Operations team has resolved this matter and all services are back online.

UPDATE 12:14 PM EST: Our System Operations team is investigating further reports of service interruptions on this server. We will continue to monitor their progress and update this status post.

UPDATE 1:29 PM EST: Our System Operations team has mitigated a DDoS attack and all services are back online. We will continue to monitor the situation closely.

UPDATE 1:53 PM EST: Our System Operations team is investigating reports of service interruptions. We will continue to provide updates as they're made available.

UPDATE 2:56 PM EST: Our System Operations team is still working on stabilizing the server. We will continue to provide updates as they're made available.

UPDATE 3:04 PM EST:  Our System Operations team has identified and resolved the issue and all services are back online. 

UPDATE 3:53 PM EST: Our System Operations team is investigating new reports of service interruptions. We will provide updates are they are made available.

UPDATE 5:00PM EST:  Issues on nl1-ls4 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

4th December 2019

ssdman61 :: Scheduled Maintenance

Start Date: Wednesday, December 11, 2019

End Date: Wednesday, December 11, 2019

Time: 01:00 AM - 03:00 AM EST (06:00 AM - 08:00 AM UTC)

Services Affected:

ssdman61.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 01:00 AM EST: Our Operations team has started the scheduled maintenance. We will update you as more information is made available in this regard. We sincerely apologize for the inconvenience in the meanwhile.

UPDATE 01:38 AM EST:  Maintenance on ssdman61 has been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

mi3-lr6 :: Scheduled Maintenance

Start Date: Wednesday, December 11, 2019

End Date: Wednesday, December 11, 2019

Time: 01:00 AM - 03:00 AM EST (06:00 AM - 08:00 AM UTC)

Services Affected:

mi3-lr6.supercp.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

UPDATE 01:00 AM EST: Our Operations team has started the scheduled maintenance. We will update you as more information is made available in this regard. We sincerely apologize for the inconvenience in the meanwhile.

UPDATE 01:30 AM EST:  Maintenance on mi3-lr6 has been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

ssdman49 :: Scheduled Maintenance

Start Date: Tuesday, December 10, 2019

End Date: Tuesday, December 10, 2019

Time: 01:00 AM - 03:00 AM EST (06:00 AM - 08:00 AM UTC)

Services Affected:

ssdman49.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 2:10AM EST: Maintenance has started at this time.

Update 3:20AM EST: Maintenance has been completed at this time.

a2ss45 :: Scheduled Maintenance

Start Date: Tuesday, December 10, 2019

End Date: Tuesday, December 10, 2019

Time: 01:00 AM - 03:00 AM EST (06:00 AM - 08:00 AM UTC)

Services Affected:

a2ss45.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 2:10AM EST: Maintenance has started at this time.

Update 3:40AM EST: Maintenance has been completed at this time.

a2ss10 :: Scheduled Maintenance

Start Date: Tuesday, December 10, 2019

End Date: Tuesday, December 10, 2019

Time: 01:00 AM - 03:00 AM EST (06:00 AM - 08:00 AM UTC)

Services Affected:

a2ss10.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 2:10AM EST: Maintenance has started at this time.

Update 3:10AM EST: Maintenance has been completed at this time.

ssdman64 :: Scheduled Maintenance

Start Date: Sunday, December 8, 2019

End Date: Sunday, December 8, 2019

Time: 01:00 AM - 03:00 AM EST (06:00 AM - 08:00 AM UTC)

Services Affected:

ssdman64.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 1:20AM EST: The maintenance has started at this time.

Update 2:00AM EST: The maintenance has been completed at this time.

ssdman52 :: Scheduled Maintenance

Start Date: Sunday, December 8, 2019

End Date: Sunday, December 8, 2019

Time: 01:00 AM - 03:00 AM EST (06:00 AM - 08:00 AM UTC)

Services Affected:

ssdman52.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 1:20AM EST: The maintenance has started at this time.

Update 2:00AM EST: The maintenance has been completed at this time.

 

a2ls32 :: Scheduled Maintenance

Start Date: Sunday, December 8, 2019

End Date: Sunday, December 8, 2019

Time: 01:00 AM - 03:00 AM EST (06:00 AM - 08:00 AM UTC)

Services Affected:

a2ls32.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 1:20AM EST: The maintenance has started at this time.

Update 1:40AM EST: The maintenance has been completed at this time.

nlss9 :: Scheduled Maintenance

Start Date: Saturday, December 7, 2019

End Date: Saturday, December 7, 2019

Time: 07:00 PM - 09:00 PM EST (Sunday, December 8, 2019 12:00 AM - 2:00 AM UTC)

Services Affected:

nlss9.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

nlss2 :: Scheduled Maintenance

Start Date: Saturday, December 7, 2019

End Date: Saturday, December 7, 2019

Time: 07:00 PM - 09:00 PM EST (Sunday, December 8, 2019 12:00 AM - 2:00 AM UTC)

Services Affected:

nlss2.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

ssdman66 :: Scheduled Maintenance

Start Date: Saturday, December 7, 2019

End Date: Saturday, December 7, 2019

Time: 01:00 AM - 03:00 AM EST (6:00 AM - 8:00 AM UTC)

Services Affected:

ssdman66.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

ssdman65 :: Scheduled Maintenance

Start Date: Saturday, December 7, 2019

End Date: Saturday, December 7, 2019

Time: 01:00 AM - 03:00 AM EST (6:00 AM - 8:00 AM UTC)

Services Affected:

ssdman65.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

a2ss55 :: Scheduled Maintenance

Start Date: Saturday, December 7, 2019

End Date: Saturday, December 7, 2019

Time: 01:00 AM - 03:00 AM EST (6:00 AM - 8:00 AM UTC)

Services Affected:

a2ss55.a2hosting.com

Description: Our System Operations team will be performing routine scheduled maintenance. Users will experience a brief service interruption (approximately 1-2 hours at maximum) while the routine scheduled maintenance is performed.

Update 1:25AM EST: Maintenance has begun at this time.

Update: 1:55AM EST: Maintenance has been completed at this time.

3rd December 2019

[RESOLVED]mi3-wtr1 :: Service Interruption

mi3-wtr1 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 2:22 PM EST: Our System Operations team is still working on restoring services as quickly as possible. We will continue to provide updates as they are made available.

UPDATE 2:53 PM EST: Our System Operations team has resolved this matter. We will continue to monitor the situation closely.

2nd December 2019

az1-sr3 :: Service Interruption

az1-sr3 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:35PM EST:  Issues on az1-sr3 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

ssdman57 :: Service Interruption

ssdman57 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:30PM EST:  Issues on ssdman57 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

1st December 2019

No incidents reported

30th November 2019

[RESOLVED] ssdman87 :: Service Interruption

ssdman87  is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 12:01 PM EST:  Our System Operations team has resolved this matter and all services are back online. 

29th November 2019

No incidents reported

28th November 2019

[RESOLVED]ssr17.supercp.com :: Service Interruption

ssr17 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 03:20 PM EST:  Our System Operations team is continuing to work on the server. We will update this thread as more information is made available in this regard.

UPDATE 03:42 PM EST:  Our System Operations team has resolved this matter and all services are back online.