The system is experiencing issues

Past Incidents

11th July 2019

az1-vm4 :: Service Interruption

az1-vm4 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 7:03PM EDT:  Issues on az1-vm4 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]nlss2 :: Service Interruption

nlss2.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team are investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:36 AM EDT: Our System Operations team has corrected this issue and all services are back online.

 

[RESOLVED]az1-ss3 :: Service Interruption

az1-ss3.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team are investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 8:35 AM EDT: Our System Operations team has corrected the issue and all services are back online. 

10th July 2019

[RESOLVED]az1-ss13 :: Inaccessible

az1-ss13.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 2:40 AM EDT: The server is back online now.

[RESOLVED]nl1-wts1 :: Service Interruption

nl1-wts1.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team are investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:00PM EDT: IIS is back up however webmail is still facing issues. Our Support Operations team is continuing to work on  the server to correct this. We will provide updates as more information becomes available in this regard.

mi3-wss3 :: Service Interruption

mi3-wss3.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team are investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 4:10PM EDT:  Issues on mi3-wss3 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]a2ls28 :: Service Interruption

a2ls28.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team are investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:30 PM EDT: Our System Operations team has corrected the issue and all services are back online. 

[RESOLVED]a2ss48 :: Service Interruption

a2ss48.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team are investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:09 PM EDT: Our System Operations team has corrected the issue and all services are back online. 

[RESOLVED]ssdman56 :: Service Interruption

ssdman56 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:05 PM EDT: Our System Operations team has corrected this issue and all VPS are back online.

 

[RESOLVED]nl1-wts1 :: Service Interruption

nl1-wts1.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team are investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 10:18 AM EDT: Our System Operations team is still working on restoring services. We will continue to provide updates as they are made available.

UPDATE 10:41 AM EDT: Our System Operations team has corrected the issue and all services are back online. 

9th July 2019

[RESOLVED]mi3-wsr1 :: Reboot Required

UPDATE 3:53 PM EDT: Our System Operations team has confirmed all services are back online.

[RESOLVED]mi3-wss9 :: Reboot Required

UPDATE 2:51 PM EDT: Our System Operations team has confirmed all services are back online.

[RESOLVED]mi3-wss10 :: Reboot Required

UPDATE 2:51 PM EDT: Our System Operations team has confirmed all services are back online.

 

8th July 2019

[RESOLVED]nl1-sr4 :: Service Interruption

nl1-sr4.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team are investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:17 AM EDT: Our System Operations team has corrected this issue and all services are back online.

7th July 2019

MI3-WTS2 :: Service Interruption

mi3-wts2 ::  is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team are investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 7 July 2019 7:45AM -- mi3-wts2 is back online, but MySQL is still unavailable. Our System Operations team is investigating this issue and we will provide further updates as they become available.

Update 7 July 2019 8:10AM -- mi3-wts2's MySQL service is once again available. We'll continue to monitor the server for any further issues and take action accordingly.

6th July 2019

[COMPLETE]mi3-wss9.a2hosting.com :: Reboot Required

mi3-wss9 is currently undergoing required maintenance and requires a reboot. Services should be up momentarily.

UPDATE 7:30 PM Eastern :: Reboot complete and services are back online and functional. 

5th July 2019

ssdman36 :: Service Interruption

ssdman36.a2hosting.com is currently experiencing a service interruption. VPS hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 9:49PM EDT:  Issues on ssdman36 have been resolved. If you continue to experience any issues with the service, please do not hesitate to contact our live support for assistance. 

[RESOLVED]ssdman53 :: Service Interruption

ssdman53 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:35 AM EDT: Our System Operations team has corrected this issue and all VPS servers are back online at this time.

 

3rd July 2019

[RESOLVED]Michigan facility issues

Our Michigan facility is currently experiencing a service interruption. Users hosted on that location will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

The issue is affecting several dedicated servers, along with these two servers:

wwwsr11.supercp.com

wwwa2s82.a2hosting.com

UPDATE 5:00 AM EDT: Our System Administration team is still working on this issue. We will update this post as soon as any new information is available.

UPDATE 6:15 AM EDT: We are still working on this with the datacenter staff.

UPDATE 7:30 AM EDT: Our techs are still working on this issue.

UPDATE 8:30 AM EDT: Our System Operations team continues to work on restoring services. We will continue to provide updates as they're made available.

UPDATE 9:35 AM EDT: Our System Operations team continues to work on restoring services.

UPDATE 10:30 AM EDT: We are still working on restoring services as quickly as possible. We will continue to provide updates as they're made available.

UPDATE 12:00 PM EDT: Our System Operations team continues to work on restoring services. We will continue to provide updates as they're made available.

UPDATE 1:30 PM EDT: Our System Operations team continues to work on restoring services. We will continue to provide updates as they're made available.

UPDATE 2:10 PM EDT: a2s82.a2hosting.com and sr11.supercp.com are back online. Our System Operations team continues to work on restoring the remaining servers.

UPDATE 3:35 PM EDT: Our System Operations team has restored all services at this time.