The system is experiencing issues

Past Incidents

3rd April 2019

[RESOLVED] mi3-ss5 :: Service Interruption

mi3-ss5.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

Update 1:28 PM EDT: Our System Operations team is still working on restoring service as quickly as possible. We will provide further updates as soon as they are made available.

UPDATE 2:18 PM EDT  Our Systems Operations team is working on restoring the server at this time.  As the restore process can take some time we will continue to monitor and post additional information and updates as they become available.

UPDATE 3:36 PM EDT: Our System Operations team is still restoring the server at this time. Updates will be provided as they become available.

UPDATE 5:15 PM EDT: The restore is still ongoing. Updates will be provided as more information becomes available.

UPDATE 6:25 PM EDT: Our team is still working on the restore. We will share more information as it becomes available. We sincerely appreciate your patience and understanding in this matter.

UPDATE 7:30 PM EDT: The restore process is still ongoing. We will update this status thread as more information becomes available.

UPDATE 8:40 PM EDT: Our team is making steady progress in the restore. We will continue providing updates in this thread. We appreciate your continued patience and understanding in this regard.

UPDATE 10:20 PM EDT: Our Operations team continues to work on the restore. We will keep you posted in this regard.

UPDATE 11:30 PM EDT: The restore is steadily progressing uninterrupted. We will update this thread once the data has been restored fully.

April 4th:

UPDATE 12:30 AM EDT: The restore is steadily progressing uninterrupted. We will update this thread once the data has been restored fully.

UPDATE 1:40 AM EDT: Our Operations team continues to work on the restore. We will keep you posted in this regard.

UPDATE 3:00 AM EDT: Our Operations team continues to work on the restore. We will keep you posted in this regard.

UPDATE 4:00 AM EDT: The restore is still running and it's being monitored by our team.

UPDATE 6:00 AM EDT: The restore is still running and it's being monitored by our team.

UPDATE 7:45 AM EDT: The restore is still running and it's being monitored by our team.

UPDATE 9:25 AM EDT: We're currently still restoring files to this server,  while we do not have an ETA at this time the process continues going as expected.  We will continue to provide additional details as they become available. 

UPDATE 10:33 AM EDT: Our System Operations team continues to work on the restore. We will keep you posted in this regard.

UPDATE 10:40 AM EDT: Our System Operations team continues to make progress on restoring services. We are working on restoring MySQL services at this time.

UPDATE 11:55 AM EDT: Our System Operations team continues to make progress on restoring services. We are working on restoring MySQL services at this time.

UPDATE 1:33 PM EDT: Our System Operations team continues to work on the restore. We will continue to provide additional details as they become available. 

UPDATE 2:55 PM EDT: The server and MySQL services are back online. Our System Operations team has started restoring mail services.  You may experience issues with missing emails until this is completed.

UPDATE 04:50PM EDT: Email directories are still being restored. We will update you once this process has completed.

UPDATE 06:40PM EDT: Mail directory restore is proceeding smoothly. We will post updates as more information becomes available. We sincerely appreciate your patience and understanding in this matter.

UPDATE 07:30PM EDT: Email folders are still being populated with files from backups. We will post updates as more information becomes available.

UPDATE 10:20PM EDT: More email folders have been restored. The restore is proceeding steadily. We will keep this status thread posted with latest updates in this regard.

UPDATE 11:40PM EDT: Our Operations team is still restoring mail folders and some users should start seeing their old emails again. However, this process will continue until all emails available in the latest backups have been restored.

April 5th

UPDATE 2:00 AM EDT: More email folders have been restored. The restore is proceeding steadily. We will keep this status thread posted with the latest updates in this regard.

UPDATE 4:30 AM EDT: Mail directory restore is still going on and it's proceeding smoothly. We will keep you updated.

UPDATE 6:45 AM EDT: We are still running restore of mailboxes on the server.

UPDATE 9:21 AM EDT: Our System Operations team continues to restore mail services. We will post updates as more information becomes available.

UPDATE 10:34 AM EDT: Our System Operations team continues to restore mail services. 

UPDATE 11:50 AM EDT: Email folders continue to restore. We will post updates as more information becomes available.

UPDATE 1:25 PM EDT: Our System Operations team continues to restore mail services. We will post updates as more information becomes available.

UPDATE 2:31 PM EDT: We are still restoring mailboxes on the server. We will post updates as more information becomes available.

UPDATE 3:35 PM EDT: Email folders continue to restore. We will post updates as more information becomes available.

UPDATE 5:20PM EDT: Several other user email folders have been restored. We will keep this status thread posted with the latest updates in this regard.

UPDATE 7:01PM EDT: More email folders have been restored as the restore progresses smoothly. We will update this thread as more information becomes available.

UPDATE 8:10PM EDT: Email restore has continued to progress smoothly. We will provide updates on this page as more information becomes available in this regard.

UPDATE 10:30PM EDT: Mail folders are still being restored. We will update this thread once all emails from backups have been restored.

April 6th

UPDATE 4:30 AM EDT: Mail folders are still being restored. We will provide updates as they are available.

UPDATE 12:00 PM EDT We are pleased to announce this operation has now been completed.  If you're still experiencing issues please get in touch via ticket or livechat.

[RESOLVED]a2ss24 :: service interruption

 a2ss24.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 5:15 AM EDT: The server is back online.

2nd April 2019

[RESOLVED] a2s52.a2hosting.com :: Maintenance Required

Start Date: Tuesday, April 2, 2019End Date: Tuesday, April 2, 2019Time: 10:00 PM - 11:00 PM EST

Description: Our System Operations team will be performing routine scheduled maintenance on a2s52.a2hosting.com. Users will experience a brief service interruption while services are restarted.

[RESOLVED]ssdman77 :: Service interruption

ssdman77 is currently experiencing a service interruption. Users hosted on this VPS node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 6:20 AM EDT: The node has been rebooted and it's back online  now.  All affected VPSes are back up as well.

   

[RESOLVED]Singapore facility service interruption

We are currently experiencing a service interruption in our Singapore facility. Users hosted on this location will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 5:15 AM EDT: The issue has been resolved and all affected services are back up now.

 

1st April 2019

[RESOLVED] NLSSR2 :: Service Interruption.

NLSSR2  is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team are investigating the root cause of this interruption. We will provide updates as more details are made available.

As of 4:10PM EST :: Our system administration team have now resolved this issue but if you have any issues please do not hesitate in getting in touch with us.

31st March 2019

[RESOLVED] ssdman7 :: Service Interruption

ssdman7 is currently experiencing a service interruption.  Servers hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

As of 9:34PM EST this issue was resolved by our operations team, if you see any issues please let us know.

30th March 2019

[RESOLVED]az1-ls7 :: Service Interruption

az1-ls7  is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team are investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 11:22 Eastern: Service is now restored to az1-ls7.

[RESOLVED]a2ss29.a2hosting.com :: Service Interruption

A2SS29  is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 5:40 PM Eastern: Our Network Operations team continues to work toward restoring service on a2ss29. We will continue to post updates as they become available. 

UPDATE 7:54 PM Eastern:  Our Network Operations team is still working on correcting the issues with the server and we will continue to post updates as they become available.

UPDATE 11:00 PM Eastern:  Our Systems Operations team is working on restoring the server at this time.  As the restore process can take some time we will continue to monitor and post additional information and updates as they become available.

UPDATE 31 March 2019 1:05AM EDT: Our System Operations team is still restoring the server at this time. Updates will be provided as they become available.

UPDATE 10:55 AM EDT:  We're currently still restoring files to this server, we cannot give an ETA currently for its completion.  More updates as we know more.

UPDATE 2:35 PM EDT:  We're currently still restoring files to this server, we cannot give an ETA currently for its completion.  More updates as we know more.

UPDATE 4:55 PM Eastern: We're currently still restoring files to this server,  while we do not have an ETA at this time the process is going as expected.  We will continue to provide additional details as they become available. 

UPDATE 7:45 PM Eastern: We're currently still restoring files to this server,  while we do not have an ETA at this time the process continues going as expected.  We will continue to provide additional details as they become available. 

UPDATE 9:50 PM Eastern:  We're currently still restoring files to this server,  while we do not have an ETA at this time the process continues going as expected.  We will continue to provide additional details as they become available. 

UPDATE 4/1 12:00 AM Eastern : We're currently still restoring files to this server,  while we do not have an ETA at this time the process continues going as expected.  We will continue to provide additional details as they become available. 

UPDATE 2:50 AM EDT: We're currently still restoring files to this server,  while we do not have an ETA at this time the process continues going as expected.  We will continue to provide additional details as they become available. 

UPDATE 5:35 AM EDT: The server is back online. We are still working on restoring MySQL and mailboxes so you may experience issues with missing emails until this is completed. MySQL service is unavailable during this as well.

Update 7:35 AM EDT: Our team is still working on restoring the MySQL service. The post will be updated as soon as we'll have any new information available.

Update 9:38 AM EDT: Our System Operations team is still working on restoring the MySQL service. The post will be updated as soon as we'll have any new information available.

Update 10:56 AM EDT: We are still working on restoring the MySQL service. We will continue to provide updates as quickly as possible.

Update 12:13 PM EDT:  Our team is working on restoring mail services at this time. We will continue to provide updates as quickly as possible.

Update 1:30 PM EDT:  We are still working on restoring mail services at this time. We will continue to provide updates as quickly as possible.

Update 2:48 PM EDT:  Our System Operations team is still working on restoring mail services.  We will continue to provide updates as quickly as possible.

Update 4:08 PM EDT:  Our System Operations team is still working on restoring mail services.  We aware there was an issue with MySQL which has now been corrected.  Please let us know if you're still experiencing any issues.

Update 7:30 PM EDT: Our System Operations team is still working on restoring mail services.  This is an ongoing process and is progressing as expected at this time. We will post additional updates as the process continues.

Update 11:15 PM EDT: Our System Operations team is still working on restoring mail services.  We will post additional updates as the process continues.

Update 2 April 2019 1:20 AM EDT: Our System Operations team has completed restoring mail services. Our System Operations team is continuing to monitor the server for any remaining issues. Updates will be provided as they are available.

Update 2 April 2019 7:58 AM EDT:  Our System Operations team is continuing to monitor the server for stability. If you continue to experience issues please open a ticket with our support team directly through our customer portal.

[RESOLVED] sgssdman7 :: Service Interruption

sgssdman7 is currently experiencing a service interruption.  Servers hosted on this node will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

As of 1:45PM EST this issue was resolved by our operations team, if you see any issues please let us know.

29th March 2019

No incidents reported

28th March 2019

No incidents reported

27th March 2019

wwwnlls1.a2hosting.com :: Maintenance

To ensure the long term stability of the server NLLS1, we are performing maintenance that involves a reboot. This reboot will be performed at 12:00AM UTC. We will post updates as they become available. We do apologize for the short lead time. Our techs will ensure minimal downtime during this maintenance.

UPDATE 8:00 PM EST: Our Team is proceeding with the reboot. We will provide more updates as they become available.

UPDATE 8:10 PM EST:  Maintenance on NLLS1 has been completed. If you experience any issues with the service, please do not hesitate to contact our Guru crew for assistance. 

26th March 2019

[RESOLVED]a2ss21.a2hosting.com :: Service Interruption

Server A2ss21 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

UPDATE 1:35 Am EDT: The server is back online.