Past Incidents

ssr21.supercp.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

Update 5:20 PM EST: Our System Operations team has corrected this issue and all services are back online at this time. We will continue to monitor the server's stability.

Update 5:35 PM EST: We have noticed stability issues with MySQL and our System Operations team is currently working  on this. We will post updates as more information becomes available.

Update 8:15 PM EST: MySQL service has been up and running for a while, but our team is continuing to monitor it for stability issues. We will provide post updates in this thread as more information becomes available.

Update 9:30 PM EST: MySQL service is back up and running fine. Please reach out to our Live support should you continue to encounter any issues.

SSR19 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.

MI3-SR7 is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 5:50 PM EDT: MI3-SR7 is back online and working correctly.  If you experience any issues with the service, please do not hesitate to contact our Guru Crew for assistance. 

MI3-LS7  is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available. 

UPDATE 22:40 EDT: MySQL repair is still underway. Sites may not work correctly until this repair is completed. Engineers are working to resolve the issue. 

UPDATE 12 March 2019 04:44 EDT : MySQL has completed its repair. Our Operations team will continue to monitor the MySQL service for any issues. 

mi3-ss5.a2hosting.com is currently experiencing a service interruption. Users hosted on this server will experience service degradation as a result. Our System Operations team is investigating the root cause of this interruption. We will provide updates as more details are made available.  UPDATE 5:00 PM Eastern :: Our System Operations team is working to resolve the issue on mi3-ss5. We will provide updates as more details are made available. 

UPDATE 7:00 PM Eastern :: Our Engineers continue to work on the server. We will provide updates as more information becomes available. We appreciate your continued patience and understanding in this matter.

UPDATE 10:15 PM Eastern :: Our Operations team is still working on the server in order to bring services back online. Updates will follow as more information becomes available in this regard.

UPDATE 4:30 AM Eastern :: Our Operations team is continuing to work on the server to restore its services. Updates will be provided as they are available.

UPDATE 12:20 PM Eastern :: Our Operations team are still working to get the server back up and restored from the 8th March backups and we'll have more updates when this will be completed as soon as possible.  Unfortunately we do not have an ETA as of yet to give you we're very sorry.   Please stand by for more updates as we know.

UPDATE 6:06 PM Eastern :: The restore process is still running at this time and our Operations team continues to monitor the process as it progresses. We will provide additional details as they become available.

UPDATE 9:00PM Eastern :: The restore process continues to progress as expected. We will continue to update the post with further progress as we have more information.

UPDATE 10:42 AM EDT :: The restoration process is still in progress, we can say this is progressing to the last part of the restore and we will update you later today as to it's process.  More to come as soon as we know more.

UPDATE 4:50 PM Eastern :: We are nearing the final stage of the restore process. We will provide additional updates shortly as the server is returned to its normal running status.

UPDATE 9:45 PM Eastern :: Server is back up and all services have been restored. Please reach out to our live support should you continue to encounter any issues.